Click to see Bios, Ratings, Backgrounds & Drug tests
Report Cardsubmission
[?]
Great Job!
A Response from Ronnie:
–
Gatley
Thank you very much!
Garage Door Opener Install
Product:
Liftmaster Chain Drive Garage Door Opener
Other Staff:
1(866) 835-6303
Coupon
$25. off any Double Size - Fully Insulated Garage Door, Plus Installation from Precision
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Precision Garage Door Review Transparency System ©
Precision Garage Door Review Transparency System ©
Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.
Types of Reviews
This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
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Read what people are saying
about Precision Garage Door in:
Fairport, NY
Fairport has received 59 reviews, averaging:
Garage Door Opener Install
Fairport, NY
Date: 04/18/2011
Broken Garage Door Spring Repair
Fairport, NY
Date: 04/04/2011
Onlinesubmission
[?]
The technician who showed up did so on time, and was very professional. He explained up front what the problems were with the door assembly (10.5 years old), and what items would need to be replaced and at what cost. Only upon getting our agreement, and explaining the warranty policy, did he proceed. He found another broken item later, and said he would need to fix that, and we told him to go ahead.
He was done in about 45 minutes. He explained at the end what he fixed, and told us that it should work for 8-10 more years without problems. He also outlined what might break in the next year or two. He informed us that those items were working fine now, and did not need to be replaced right away.
Both my wife and I really liked his professional approach.
A Response from Ronnie:
He was done in about 45 minutes. He explained at the end what he fixed, and told us that it should work for 8-10 more years without problems. He also outlined what might break in the next year or two. He informed us that those items were working fine now, and did not need to be replaced right away.
Both my wife and I really liked his professional approach.
–
Lilly Mitra
Thank you again Mr. & Mrs. Mitra, we really appreciate your business and the time you took to leave your comments!
Garage Door Repair
Fairport, NY
Date: 03/24/2011
Onlinesubmission
[?]
I was in a hurry so I started to back out of the garage without noticing that the garage door was not all the way up. BANG! I hit the door and knocked it out of the tracks on one side. It wouldn't move up or down, it was stuck! Luckily I was able to pull out, but my door stayed wide open. This was about 2:00 in the afternoon. I called Precision, made an appointment and by 6:30 that same evening, my door was back to normal - good as new. Ron was super fast and very nice. As he said, my husband would have never known anything had happened (wish I hadn't said anything!) Great service, timely and reasonably priced. Thanks!
A Response from Ronnie:
–
Deborah Owens
Thank you very much Mrs. Owens!
Broken Garage Door Spring Repair
Fairport, NY
Date: 03/04/2011
Garage Door Opener Install
Fairport, NY
Date: 02/24/2011
Onlinesubmission
[?]
Thank you, Ron! I will gladly send you any business I can. You are honest and quick, and know your business.
A Response from Ronnie:
–
Susan Abbott
Thank you very much again Susan, we really appreciate it!
Garage Door Opener Install
Product:
Precision Garage Door Opener
Other Staff:
Garage Door Opener Repair
Fairport, NY
Date: 02/15/2011
Onlinesubmission
[?]
Fred was excellent! Starting with communicating (he was able to come early) and through his explanation of the problem and solution, I felt he was just what I would want from a service tech. The repair was not what I'd call cheap, but it was quite reasonable for the issue I had-- Fred found a way to update some worn parts and make adjustments so the old door works like new without the total replacement I feared... and that I'm sure some companies would have forced on me! I'd recommend him and Precision to anyone.
A Response from Ronnie:
–
James Revell
Thank you again Mr. Revell!
Garage Door Opener Repair
Product:
Garage Door Repair Rollers
Technician:
Fred Vaccaro
Garage Door Opener Repair
Fairport, NY
Date: 02/10/2011
Garage Door Opener Repair
Product:
Steel Garage Doors
Technician:
Fred Vaccaro
Install Garage Doors
Fairport, NY
Date: 02/09/2011
Onlinesubmission
[?]
Wonderful Person, Great Service.I was very impressed with your service. It was very important to us that the door needed fixed ASAP. and it was none sooner than ASAP>
A Response from Ronnie:
–
Chettra Thapa
Great work again Fred, and thank you very much Mr. Thapa!
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Fred Vaccaro
Install Garage Doors
Fairport, NY
Date: 02/08/2011
Onlinesubmission
[?]
Great service and quick. Was offered several options for the repair--was impressed that they didn't try to force a total replacement right off the bat.
Jason was informative and sent pictures of the door when it was completed.
Would recommend to anyone looking.
A Response from Ronnie:
Jason was informative and sent pictures of the door when it was completed.
Would recommend to anyone looking.
–
Bill Maskell
Great job Jason and thank you again Mr. Maskell!
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Jason Wagar
Install Garage Doors
Fairport, NY
Date: 02/03/2011
Onlinesubmission
[?]
We had to have our garage door and opener serviced quickly due to an impending snow storm, and Ron come to our rescue promptly, analyzed the problem and performed the service quickly and efficently. we would definitely recommend Precision.
A Response from Ronnie:
–
John Horvath
Thank you very much Mr. Horvath!
Garage Door Opener Install
Fairport, NY
Date: 02/02/2011
Onlinesubmission
[?]
Jason was on time (actually early) and did a great job.
A Response from Ronnie:
–
Robert Bertucci
Great job Jason, and thank you again Mr. Bertucci!
Garage Door Opener Install
Product:
Liftmaster Belt Drive Garage Door Opener
Technician:
Jason Wagar
Install Garage Doors
Fairport, NY
Date: 01/30/2011
Onlinesubmission
[?]
During a particularly snowy night, our garage door became unhinged. We called for emergency service and within an hour Ronnie came. In the next hour, he had not only fixed the problems but took the necessary steps to ensure that they won't happen again. To have an issue like this fixed within two hours of making the initial phone call was a huge relief and beyond our expectations. We will definitely be calling Precision for all of our repair, maintenance, and replacement needs.
A Response from Ronnie:
–
Marilyn Perrin
Thank you again Mrs. Perrin!
Garage Door Repair
Fairport, NY
Date: 01/30/2011
Onlinesubmission
[?]
Called Precision based on a co-worker's recommendation. He spoke highly of Precision! I called and scheduled an appointment to replace my garage door. Ron stopped by at the appointment time and told me straight out that nothing was wrong with my garage door and it would be a shame to replace it. Instead, he recommended a "Tune-Up" -- replace the springs, hardware on the door and balance it. I was thrilled with the idea (BIG SAVINGS!!!!). He sent out Jason to perform the tune up a few hours later and I was amazed!!! My garage door has never run so quiet and it's as light as a feather! I actually feel safe when I need to take the garage door off the electric opener -- it opens very securely and stays in place! I was extremely pleased with the work and the experience with Precision. I would highly recommend them to anyone!!!!!
A Response from Ronnie:
–
Valerie Boone
Thank you again Mrs. Boone, we really appreciate your comments!
Garage Door Repair
Product:
Steel Garage Doors
Technician:
Jason Wagar
Broken Garage Door Spring Repair
Fairport, NY
Date: 01/28/2011
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Fred Vaccaro
Install Garage Doors
Fairport, NY
Date: 01/25/2011
Onlinesubmission
[?]
We love our door and opener. The tech was very knowledgeable and very enthusiastic. We found Precision on line. Uniform?- in this weather?
We have had no problems and look forward to using these products for many years to come.
We have had no problems and look forward to using these products for many years to come.
–
Steven Watts
Install Garage Doors
Product:
Garage Door Opener Remotes / Keypad
Other Staff:
Garage Door Opener Repair
Fairport, NY
Date: 01/19/2011
Onlinesubmission
[?]
Ron is the best! And what a personality--just loved having him here. Gloria Miller
A Response from Ronnie:
–
Gloria Miller
Thank you again Gloria!
Broken Garage Door Spring Repair
Fairport, NY
Date: 01/18/2011
Onlinesubmission
[?]
Jason did an excellent job fixing our garage door. The weather was cold and snowy, but he came with a smile on his face. I highly recommend the quick and reliable service provided by Jason and his company Precision.
A Response from Ronnie:
–
Maureen Betancourt
Great Job Jason!
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Jason Wagar
Garage Door Opener Repair
Fairport, NY
Date: 01/10/2011
Report Cardsubmission
[?]
Good service, and Fred explained my options. Very good Tech.
–
L. Krueger
Garage Door Opener Repair
Product:
Garage Door Repair Opener
Technician:
Fred Vaccaro
Broken Garage Door Spring Repair
Fairport, NY
Date: 12/23/2010
Report Cardsubmission
[?]
Thank you for such prompt & efficient service! Fred did a superb job, his advice to our need was right on! We will use you again if needed!
A Response from Ronnie:
–
M. Fish
Great job Fred!
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Fred Vaccaro
Garage Door Opener Repair
Fairport, NY
Date: 12/21/2010
Onlinesubmission
[?]
I needed my exterior keypad reprogrammed. Precision came to my house, reprogrammed the keypad, and I
–
Kate Gleason
Broken Garage Door Spring Repair
Fairport, NY
Date: 12/15/2010
Onlinesubmission
[?]
Ronnie squeezed us in the day that I called. The spring had gone on our door and we were in the middle of our first snowfall of the year and really wanted to get our cars into the garage. He was super courteous and explained everything that we needed in laymans terms. He gave me my options without any undue pressure and finished the job in a very timely fashion. I would not hesitate to refer anyone to Ronnie and would use him again (although I hope that I don't have to anytime soon).
A Response from Ronnie:
–
John Avery
Thank you John!
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Other Staff:
Broken Garage Door Spring Repair
Fairport, NY
Date: 12/13/2010
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Other Staff:
Broken Garage Door Spring Repair
Fairport, NY
Date: 11/22/2010
Telephonesubmission
[?]
Chris called and wanted to let a manager know how pleased he was with the service he had. He said that Ron was the best tech he has ever had, he was on time and did a great job.
–
Chris Gatsis
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Other Staff:
Install Garage Doors
Fairport, NY
Date: 10/25/2010
Onlinesubmission
[?]
Fred came to the house first and did a good job laying out our options without putting any pressure on us. We chose to put a new garage door on, and Robert did that work and it seems fine. We thought the light wasn't properly reconnected to the new door, so Ron you came out and determined it was just a burned out bulb (sorry about that). Overall, happy with the experience. We would recommend you to a neighbor or friend. Key features of the yellow pages ad (which is where we found you) were the same day service (which we ultimately did not use), the assertion you can fix any kind of door system and being a residential specialist. We felt you would be able to solve our problem and you did. It also helped that you had an East Rochester number, not too far from where we live. Hope this helps and thanks again.
Mark and Dawn Gruba
A Response from Ronnie:
Mark and Dawn Gruba
–
Mark Gruba
Thank you very much for taking the time to leave a review! We really appreciate it!
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Robert Delamarter
Install Garage Doors
Fairport, NY
Date: 10/05/2010
Onlinesubmission
[?]
We had an emergency service call (broken cable) and subsequently a new door installed. Our technician was great; friendly, helpful, fast, and did a great job. I highly recommend Precision and already have to a neighbor!
–
Andrew Soucier
Install Garage Doors
Product:
Garage Door Repair Cables
Technician:
Fred Vaccaro
Install Garage Doors
Fairport, NY
Date: 10/04/2010
Onlinesubmission
[?]
Our garage door installation by Rob was excellent. He was very polite and did a great job. He even took the time to re-code my garage door opener, which hadn't worked for quite awhile! Thanks for my new door...no more dents from my son's hockey pucks:)
A Response from Ronnie:
–
Trish Lorenzo
Excellent, thank you for feedback!
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Robert Delamarter
Broken Garage Door Spring Repair
Fairport, NY
Date: 09/29/2010
E-mailsubmission
[?]
Robert came to fix a broken torsion spring, and after explaining the benefits of the lifetime guarantee on the Overhaul Package, I decided to go that route. He was professional, friendly, courteous, and worked quickly to complete the repair. As a small business owner myself, I appreciate top notch customer service and relations, in addition to doing the job well and correctly the first time
–
Patrick Luke
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Robert Delamarter
Broken Garage Door Spring Repair
Fairport, NY
Date: 09/28/2010
Onlinesubmission
[?]
Fred was the technician that arrived to repair my broken spring. He repaired my springs quickly. He also inspected all the hardware and provided options while he was here. I chose to have all the rollers and bearings replaced in addition to the springs. I now have a lifetime warranty on all the parts of my door. I do not have to worry about repairs to my door again.
–
Charles Napieralski
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Fred Vaccaro
Broken Garage Door Spring Repair
Fairport, NY
Date: 09/27/2010
E-mailsubmission
[?]
Mary, and Ron--Nancy and I were very impressed w/ the thoroughness of the work done by Fred yesterday on our garage door. He was very professional and the door has never run as smoothly and and quietly, even when it was first installed 10+ years ago. Thanks for the very fast and competent work. From call to repair in about 18 hours!! it was very much appreciated, Hank and Nancy
–
Hank Ralston
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Fred Vaccaro
- 5 Star 405 [95.1%]
- 4 Star 20 [4.7%]
- 3 Star 1 [0.2%]
- 2 Star 0 [0%]
- 1 Star 0 [0%]
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Come visit us at our Showroom & Headquarters:
Precision Garage Door
1(866) 835-6303
507 West Commercial Street
East Rochester
NY
14445
We Service ALL Major Brands, Including...
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(315) 670-4607
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(585) 612-4202
