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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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Ron,
I was initially disappointed that I had agreed to let you install the wrong door (a different one came in than I ordered), but decided it was not worth waiting another 4-6 weeks...and now I am happy with the new door.
You were honest about what might have happened (that it may have been your company's fault and not the manufacturer) and I respect you for that. You're great to deal with, and did a great job installing it. I will call you if I ever back through the door again!
A Response from Ronnie:
I was initially disappointed that I had agreed to let you install the wrong door (a different one came in than I ordered), but decided it was not worth waiting another 4-6 weeks...and now I am happy with the new door.
You were honest about what might have happened (that it may have been your company's fault and not the manufacturer) and I respect you for that. You're great to deal with, and did a great job installing it. I will call you if I ever back through the door again!
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Sally Bloom
Thank you very much again Ms. Bloom! We really appreciate you as our customer, and thank you for working with us.
