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Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews


This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.



At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.


This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.


This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.


This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read what people are saying
about Precision Garage Door in:

Rochester, NY

Rochester has received 152 reviews, averaging:

4.94 of 5 Stars
4.94 of 5 Stars

Garage Door Repair
Rochester, NY
4.125 of 5 Stars
Precision Garage Door4.125 of 5 Stars
Date: 05/15/2012
Comments: Report Card
submission
[?]
Thank you!
Chapman
A Response from Ronnie:
Thank you for taking the time to send us your review!
Service Provided:
Garage Door Repair
Other Staff:
Broken Garage Door Spring Repair
Rochester, NY
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 05/10/2012
Comments: Online
submission
[?]
I had another company install our new door last year. I needed another opener. Ron came to our house on a Sat. with a matching opener and corrected mistakes that were done by the first installer. Thank you Ron, Paul Nelson
Paul Nelson
A Response from Ronnie:
Thank you very much for taking the time to send your review! We really appreciate you as our customer!
Service Provided:
Broken Garage Door Spring Repair
Other Staff:
Garage Door Opener Install
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 05/02/2012
Comments: Online
submission
[?]
Mark did his best to repair our ancient garage door opener. When that proved impossible, he gave us good information regarding our choices. He installed a new opener, checked out the opener on our other door, adjusted and lubed everything, and left our garage neat and clean.
We're very pleased with our new Precision door opener, and with the quality of service provided by Mark.
Andrew Green
A Response from Ronnie:
Thank you very much for submitting your review. We really appreciate you as our customer & for taking the time to give your feedback. Great job Mark!
Service Provided:
Garage Door Opener Install
Product:
Precision Garage Door Opener
Technician:
Garage Door Repair
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/30/2012
Comments: Online
submission
[?]
Your technician was very polite and efficient. The garage door works better than ever. Hopefully we can replace the door this Fall. (I hope I remembered the right name.) We have had your service before.
Eugene Wood
A Response from Ronnie:
Thank you very much for taking the time to send us your review. We're glad you're our customer & that Mark could help you with your repairs!
Service Provided:
Garage Door Repair
Technician:
Install Garage Doors
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/30/2012
Comments: Online
submission
[?]
We bought and had installed a new door from Precision. They were very knowledgeable all the way through the process, from picking out a door to the install and even a few adjustments we wanted made afterward. Price was very competitive and always encountered positive attitudes. We are very picky so for them to have earned five stars from us was not easy. We would recommend them to our family and friends and will use them in the future if the need arises.
Heather Evans
A Response from Ronnie:
Thank you very much for taking the time to submit your detailed review! We really appreciate it, we're happy to have you as our customer! Thank you, and great job Josh!
Service Provided:
Install Garage Doors
Product:
Carriage House Garage Doors
Technician:
Garage Door Opener Install
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/28/2012
Comments: Online
submission
[?]
We needed our garage door opener repaired or replaced. I had previous experience with Precision and am always impressed with their website. So I called. The tech came out and without high pressure sales tactics informed us our opener could'nt be repaired (because it was so old, it no longer met code). He gave us the options and then proceeded to quickly and expertly install a new opener. He (Mark) was friendly, knowledgeable, thorough and neat and ultimately left us with a quiet and reliable opener that we'll enjoy for a long time.
Donald Turk
A Response from Ronnie:
Thank you very much Mr. Turk! We really appreciate you as our customer, thank you for taking the time to send us your detailed review! Great job Mark!
Service Provided:
Garage Door Opener Install
Product:
Precision Garage Door Opener
Technician:
Install Garage Doors
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/27/2012
Comments: Online
submission
[?]
Plus: weekend appointments, good pricing.
We needed two garage doors installed. Ron Kull came and gave us a price quote the same day we called the company. Job was done quickly and properly. Technician was great and professional.
Great dog you have at the show room, by the way.:)
Tamara Rutman
A Response from Ronnie:
Thank you very much Tamara!
We really appreciate you as our customer, and thank you for your review!
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Broken Garage Door Spring Repair
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/27/2012
Comments: Telephone
submission
[?]
James P. wanted to let us know what a great job that Mark Sherman did and what a good technician he is. He was very happy with the service provided. Thank you
James
A Response from Ronnie:
Thank you very much for taking the time to give us a call! We're very happy to help you out! Thank you!
Service Provided:
Broken Garage Door Spring Repair
Technician:
Install Garage Doors
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/20/2012
Comments: Report Card
submission
[?]
I was going to get 3 quotes, after talking with Ron, I chose Precision. He explained everything thoroughly and was prompt in getting the job done asap. Josh
J. Gostomski
A Response from Ronnie:
Thank you very much for your review, we really appreciate you as our customer!
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Other Staff:
Install Garage Doors
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/16/2012
Comments: Report Card
submission
[?]
Ronnie is fabulous! You will never be disappointed.
Pam Wilterdink
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Other Staff:
Broken Garage Door Spring Repair
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/16/2012
Comments: Report Card
submission
[?]
Did a wonderful job. Explained everything first, door works better now than when it was first installed
Grace Buck
Service Provided:
Broken Garage Door Spring Repair
Technician:
Broken Garage Door Spring Repair
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/27/2012
Comments: Telephone
submission
[?]
Josh went over the top with customer service! He showed up on time at my house, explained my options for repairs, and did not pressure me on my repairs. He was informative, pleasant, and displayed great workmanship. He went above and beyond, and I feel the repair is worth more than I paid. I work in customer service everyday, and feel it's important to commend good work! We've lived in our house for 9yrs, and our door works better now than ever. Thank you Josh!
C. Fields
A Response from Ronnie:
We really appreciate the time you took to call us with your review for Josh. We thank you very much and appreciate you as our customer!
Service Provided:
Broken Garage Door Spring Repair
Technician:
Broken Garage Door Spring Repair
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/28/2012
Comments: Report Card
submission
[?]
Your company should be proud to have Mark work for you. Thank you again.
W. Fox
A Response from Ronnie:
Thank you very much for sending us your review! We really appreciate you as our customer!
Service Provided:
Broken Garage Door Spring Repair
Technician:
Garage Door Opener Install
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/21/2012
Comments: Online
submission
[?]
The service I received was excellent. Josh was great. Very friendly, informative and no pressure on anything I didn't need. He listened to me. He let me come out and watch a few times and was not annoyed by that. We even joked with each other. He cleaned up everything when he was done. I definitely have found the company for my garage door needs and in part it is because of Josh. Thank you.
Donna Pfahl
A Response from Ronnie:
Thank you very much for taking the time to send us your review! We really appreciate you as our customer! Great job done by Josh!
Service Provided:
Garage Door Opener Install
Product:
Liftmaster Belt Drive Garage Door Opener
Technician:
Garage Door Opener Repair
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/15/2012
Comments: Online
submission
[?]
I heard a lot of good things about Precision from a friend Claxton Wells. Felix showed up when scheduled and was very professional. He adjusted my door and looked over everything to make sure it was in proper working condition. He also answered all questions and gave me information on a new door when we are ready. I look forward to having Felix install our new door when we are ready! Thanks again Felix!
George Lunney
A Response from Ronnie:
Thank you very much Mr. Lunney, and Claxton as well!! :)
We're very happy to have you as our customer!
Great job Felix!
Service Provided:
Garage Door Opener Repair
Technician:
Garage Door Opener Install
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/15/2012
Comments: Online
submission
[?]
I was very pleased with the service provided by Precision. They sent someone to my house quickly. Mark was very knowledgeable and explained every step of the process. I am very pleased with my new opener.
Diana Luce
A Response from Ronnie:
Thank you very much Ms. Luce, we appreciate your review! Great job Mark!
Service Provided:
Garage Door Opener Install
Product:
Liftmaster Belt Drive Garage Door Opener
Technician:
Broken Garage Door Spring Repair
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/15/2012
Comments: Report Card
submission
[?]
I was not happy when springs on our door broke - trapped! That was Sunday, but Josh arrived at 7.50am the next day! He was great and even made the door very quiet - very professional and cordial. We're happy again. Thanks.
D. Johnson
A Response from Ronnie:
Thank you very much for taking the time to send your review! Great job done by Josh, we're very happy we could help!
Service Provided:
Broken Garage Door Spring Repair
Technician:
Broken Garage Door Spring Repair
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/13/2012
Comments: Report Card
submission
[?]
Thanks for all the options given to us. Our garage door works like brand new.
D. Godard
A Response from Ronnie:
Thank you very much for your review & your comments!
Service Provided:
Broken Garage Door Spring Repair
Other Staff:
Broken Garage Door Spring Repair
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/13/2012
Comments: Report Card
submission
[?]
Prompt courteous service. Didn't try to sell me something I didn't need. I would happily recommend Precision to a friend. 5 stars from me.
Nancy T.
A Response from Ronnie:
Thank you very much, we really appreciate your review!
Service Provided:
Broken Garage Door Spring Repair
Other Staff:
Broken Garage Door Spring Repair
Rochester, NY
3.875 of 5 Stars
Precision Garage Door3.875 of 5 Stars
Date: 02/13/2012
Comments: Report Card
submission
[?]
Thank you Felix!
C. Blankman
A Response from Ronnie:
Thank you for taking the time to submit a review!
Service Provided:
Broken Garage Door Spring Repair
Technician:
Garage Door Opener Install
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/04/2012
Comments: Online
submission
[?]
Everyone we dealt with at Precision was professional, experienced and patient. The job was done quickly and perfectly.
Tony Locurto
A Response from Ronnie:
Thank you very much Mr. Locurto, we really appreciate you as our customer!
Service Provided:
Garage Door Opener Install
Product:
Liftmaster Belt Drive Garage Door Opener
Technician:
Install Garage Doors
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/04/2012
Comments: Online
submission
[?]
Excellent Product and Service! We are very happy!
Stephanie Ide
A Response from Ronnie:
Thank you very much Ms. Ide for your comments and for choosing our service!
Service Provided:
Install Garage Doors
Product:
Carriage House Garage Doors
Technician:
Broken Garage Door Spring Repair
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/03/2012
Comments: Online
submission
[?]
Door now works like a charm.
Richard Rowe
A Response from Ronnie:
Thank you very much Mr. Rowe, we really appreciate your comment!
Service Provided:
Broken Garage Door Spring Repair
Technician:
Install Garage Doors
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/01/2012
Comments: Online
submission
[?]
I am thoroughly pleased with Precision Door's performance. Having to work long distance to get my garage door/opener replaced, I found their online ad informative and easy to use. They had an 800 number I could call and, as advertized, I was able to speak with a real person every time I called. They were quick to go to the site and give me an estimate, and within a couple of days had the new door and opener installed at a time that was convenient to my renter. I highly recommend Precision Door.
Marilee Williams
A Response from Ronnie:
Thank you very much Ms. Williams! We appreciate your comments, it was our pleasure to help you!
Service Provided:
Install Garage Doors
Product:
Garage Door Opener Remotes / Keypad
Technician:
Garage Door Opener Install
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/31/2012
Comments: Online
submission
[?]
We chose Precision because it was highly recommended by a family member. Our original garage door opener was old and on it's way out. Ron came over the same day we called. He was very friendly, informative (laid out the options available), and not pushy to sell. He worked efficiently and had the whole garage door opener replaced within an hour. I will always recommend Precision to anyone who needs garage work! Thanks for your excellent service!
Emily Miller
A Response from Ronnie:
Thank you so much for taking the time to send us your comments! We really appreciate you as our customer!
Service Provided:
Garage Door Opener Install
Product:
Liftmaster Chain Drive Garage Door Opener
Other Staff:
Install Garage Doors
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/20/2012
Comments: Online
submission
[?]
Ron and technician installed our garage door quickly, and did a great job. They were nice and pleasant to have on the job. I would highly recommend Precision Overhead, East Rochester. Mary, who works in the office, was very helpful and answered pertinent questions pertaining to the selection of my garage door. I will highly recommend them to anyone looking for repairs or garage door replacement. Thank you. You're the best.
Martha Kirkley
A Response from Ronnie:
Thank you very much Mrs. Kirkley, it was our pleasure!
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Other Staff:
Garage Door Repair
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/13/2012
Comments: Online
submission
[?]
This is the first time I have use this company for any type of garage door repair. The servicemen arrived ahead of schedule. They were polite and conducted themselves in a very professional manner . I was very satisfied with the level, timeliness and quality of their work. I have recommended them to my friends and neighbors. Call them if you need garage door service.

Coleridge Gill
A Response from Ronnie:
Thank you very much for your comments, we really appreciate you as our customer!!
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Rollers
Other Staff:
Garage Door Opener Install
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/07/2012
Comments: Online
submission
[?]
Great service, friendly technician. Very prompt service - equipment installed day of call. Thank you!
Kelly Gahagan
A Response from Ronnie:
Thank you very much, we really appreciate you as our customer! Great job done Josh!
Service Provided:
Garage Door Opener Install
Product:
Liftmaster Belt Drive Garage Door Opener
Technician:
Broken Garage Door Spring Repair
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 12/28/2011
Comments: Online
submission
[?]
Great Job!
Ted Smith
A Response from Ronnie:
Thank you very much Mr. Smith!
Service Provided:
Broken Garage Door Spring Repair
Other Staff:
Broken Garage Door Spring Repair
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 12/26/2011
Comments: Telephone
submission
[?]
I have to say I made a call day after christmas and your fellow came out and it was the best present , truly a lifesaver to me. I will call you every time and recommend you to my friends. Thank Ronnie who took the holiday time to my rescue.

M. Patrici
A Response from Ronnie:
We really appreciate you as our customer, thank you for your comments!
Service Provided:
Broken Garage Door Spring Repair
Other Staff:
(585) 267-5174
Monroe County
4.95 out of 5 stars
(355)
(585) 300-4522
Genesee County
4.91 out of 5 stars
(8)
Read All Genesee Reviews
(585) 612-4164
Livingston County
4.8 out of 5 stars
(10)
(315) 670-4607
Ontario County
4.91 out of 5 stars
(26)
(585) 682-2740
Orleans County
4.95 out of 5 stars
(5)
Read All Orleans Reviews
(315) 290-3137
Wayne County
4.86 out of 5 stars
(20)
(585) 302-4334
Wyoming County
5 out of 5 stars
(1)
Read All Wyoming Reviews
  • Arcade
  • Attica
  • Castile
  • Gainesville
  • Perry (1)
  • Silver Springs
  • Warsaw
  • Wyoming
(585) 612-4202
Yates County
5 out of 5 stars
(1)
Read All Yates Reviews

Come visit us at our Showroom & Headquarters:

Precision Garage Door 1(866) 835-6303
507 West Commercial Street East Rochester NY 14445
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