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Read what people are saying
about Precision Garage Door in:

Monroe County, NY

Precision Garage Door of Rochester
has received 1293 reviews, averaging 4.97 Stars:
Review:

Eric was superb, what a great group. Feel free to use the before and after pictures.
Jack Tian
Eric Johnsen Service Provided:
Install Garage Doors
Product:
Garage Doors
Residential Technician:
Review:

I went to close my garage door this afternoon and boom, my door was stuck and after looking at it, found that a cable was broken. I can do most home improvements myself, but when it comes to garage doors, I call the pros. I called Precision and they said a repair technician could come out this evening between 7and 9 PM. Mark Sherman called me at about 7 PM to advise me that he was going to be there about 8 PM. Mark arrived, was able to make an evaluation and quickly came back to give me the estimate. Mark performed the work quickly and efficiently. He made some additional tweaks to more door, also installed a lag screw on my door track at no additional charge. Mark was very pleasant to talk to and I will definitely be calling Precision again for my garage door repairs.
David DeMers
Mark Sherman Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
Residential Technician:
Review:

Same day service as phone call with no extra fee. Fantastic. Friendly staff. Did some trouble shooting. Fixed the door.
Eric Eagan
Eric Johnsen Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Residential Technician:
Review:

I called Saturday afternoon about a busted spring. A couple hours later everything was fixed. Very professional. Very fast.
Dan H.
Mark Sherman Service Provided:
Garage Door Opener Repair
Product:
Springs
Residential Technician:
Review:

Great service provided by Mark. Very thorough and knowledgeable. Pleased with the quality of our new doors.
Katherine Christiano
Mark Sherman Service Provided:
Install Garage Doors
Product:
Garage Doors
Residential Technician:
Review:

Eric was here in 45 min to do emergency repair on the broken spring. He was pleasant, knowledgeable, professional and had attention to detail...he checked both garage doors. The online coupon was a nice bonus. I would highly recommend Precision to others!
Sheila Metzler
Eric Johnsen Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Residential Technician:
Review:

Amazing and fast service. My garage door broke at 6 pm and a technician was here before 7 pm! The door works better than ever! Thank you!
Deserie Richmond
Eric Johnsen Service Provided:
Garage Door Repair
Residential Technician:
Review:

Great service!! The technician came to our house the next business day and fixed the issue. Great job!!
Tim Tredwell
Mark Sherman Service Provided:
Garage Door Repair
Product:
Springs
Residential Technician:
Review:

Thanks for making it simple and getting me back in shape again.
Roger Blackington
Felix Coriano Service Provided:
Garage Door Opener Repair
Residential Technician:
Review:

Mark was very professional. Installed the garage door opener and walked us through the operation of it and took his time to answer our questions.
Rajiv Dixit
Mark Sherman Service Provided:
Garage Door Opener Install
Residential Technician:
Review:

Representative was on-time, knowledgeable and courteous. He also had the keypad and remote opener in his truck. Price was very fair for the work done. Will use again when necessary.
Charles Reeve
Drew Stewart Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Residential Technician:
Review:

Our spring broke and Dave came right out to fix it. What a nice guy! He explained everything and worked quickly and efficiently. Afterwards we needed an adjustment and Dave came out and took care of us again. Very happy with the service. Reasonable prices, quick response and nice techs - what more could you want? Highly recommend.
M Snider
Dave Ackley Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Residential Technician:
Review:

Fast response, efficient repair and overall first rate service. Thanks!
Kent Randall
Drew Stewart Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Residential Technician:
Review:

Drew arrived on time and knew exactly what my problem was. He was very efficient and friendly. I can always count on your company to take care of me.
Donna Shepard
Drew Stewart Service Provided:
Garage Door Opener Repair
Residential Technician:
Review:

Technician Mark showed up early (after calling to ask if it was OK), evaluated the problem, did what he could to fix the problems (leaking and squeaking), and told us what he thought would fix it for good...unfortunately not a service Precision performs...and told us he could replace the seal on the door but the one we had wasn't really faulty. The service call was short, sweet, and to the point...I'd call Precision again in a heartbeat.
Richmond Young
Mark Sherman Service Provided:
Garage Door Repair
Residential Technician:
Review:

We purchased two 8'x7' garage doors from Precision. I am a comparison shopper so I had three companies come out for quotes. Not only was Precision the best price but I can honestly say that every single interaction from quoting to installation was a pleasant one. Every person that I interacted with at the company seems to be genuinely interested in customer satisfaction. In fact, it wasn't the price that prompted me to go with them...it was the fact that I couldn't stop thinking that I wished every small business operated like this one. Our installation was today. Mark came to the house on time and ready for work. He was knowledgeable, courteous, and really just a pleasure to be around. You have to respect a guy who is a master at his craft and you can tell he knows exactly what he is doing. I was very impressed with his workmanship and attention to detail from start to finish. The house came out better than my wife and I could have imagined so thanks for that Mark! We will definitely be doing business with Precision for all of our garage door needs. Highly recommended.
Anthony
Mark Sherman Service Provided:
Install Garage Doors
Product:
Garage Doors
Residential Technician:
Review:

Your technician was prompt, very courteous, and very efficient. He did a wonderful job replacing the torsion springs, rollers, and cable. The door has never been this quiet. Nicely done!
Charles Sheppard
Felix Coriano Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Residential Technician:
Review:

Very satisfied with installation and product.
Richard Koehn
Felix Coriano Service Provided:
Garage Door Opener Install
Residential Technician:
Review:

Felix was determined to get my new opener installed in the same day even with a challenging garage setup and the end product is fantastic with the smooth and quiet belt drive. I'm a very happy customer and I highly recommend Precision for fast and reliable service.
Heidi Weber
Felix Coriano Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Residential Technician:
Review:

Service man came on time, very knowledgeable and detailed. Glade my garage door fixed in an hour. Great work!
Saad Khan
Drew Stewart Service Provided:
Broken Garage Door Spring Repair
Residential Technician:
Review:

The owner Ron was there promptly when he said he was going to be, very polite and respectful. He gave me the estimate with an explanation and went about what he needed to do without disruption of any sort. I couldn't be more happy with the service. Garage door works beautifully! Thank you Ron for helping to restore my faith in customer service again.
Jerri Brennan
Ron Kull Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Other Staff:
Review:

I chose Precision as I had used them before. I was a little disappointed to find out that the springs that I had installed in 2011 were rated for up/down cycles and not a timeframe, but that makes sense, and this door gets a lot of use. Since I had used them before I was not aware that there was a $20 coupon on the web site for the exact service I was having done. I called about the coupon and they honored it after the fact. The tech who performed the service was professional, courteous, knowledgeable, and personable.
Clayton Lacey
Eric Johnsen Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Residential Technician:
Review:

Second time using them, and both times have been excellent. Punctual, knowledgeable, professional, and reasonable.
Joe N
Drew Stewart Service Provided:
Garage Door Opener Repair
Residential Technician:
Review:

Excellent service and quality. We love how our new door looks and functions!
Jim Chaize
Ron Kull Service Provided:
Install Garage Doors
Product:
Garage Doors
Other Staff:
Review:

Eric has been here on two different issues and has arrived early (great!) both times. He very nicely listened to my description(s) of the issue(s) and then explained what he would be doing. I chose Precision because of their ad in the phone book yellow pages with the $10 off Service Call coupon. I was very pleased when I received the pre-visit e-mail confirming the appointment along with a description and picture of the technician (Eric). I would highly recommend this company based on my current experiences.
June Cuthbert
Eric Johnsen Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Residential Technician:
Review:

Ron and his team are excellent and go the extra mile. I had him install two different garage doors at two different properties. Ron stood by his work and there was excellent and continued service after the sale.
Ben Hart
Ron Kull Service Provided:
Install Garage Doors
Product:
Garage Doors
Other Staff:
Review:

Ron I used your company a few years ago when I lived in Fairport and just as then the technician this time was awesome! Thanks for the great customer service. It is rare with any kind of service today. Don, Rochester NY
Don Eaton
Dave Ackley Service Provided:
Garage Door Repair
Product:
Rollers
Residential Technician:
Review:

Mark installed a new door and LiftMaster this morning. We are delighted with his professionalism, competence, and thorough attention to detail. He did not leave without answering all of our concerns and addressed every issue with a thoughtful and caring response. Kudos to Mark and his wonderful work.
John Travers
Mark Sherman Service Provided:
Install Garage Doors
Product:
Opener
Residential Technician:
Review:

Great experience! Very professional!
John Majchrzak
Mark Sherman Service Provided:
Install Garage Doors
Product:
Garage Doors
Residential Technician:
Review:

Had new 16 foot garage door installed as a replacement for the old beat up door. Very happy with price, service and total installation of new track and torsion bar.
Carol Favret
Ron Kull Service Provided:
Install Garage Doors
Product:
Garage Doors
Other Staff:
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