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Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews


This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.


At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.

This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.

This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.

This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read what people are saying
about Precision Garage Door:

Precision Garage Door Rochester
has received 426 reviews, averaging:

4.94 of 5 Stars

Install Garage Doors
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/08/2010
Comments: Online
submission
[?]
Met all expectations performed the installation on time cleaned up the area before leaving. I would recommend to others who need this service
– Candece Woodruff
A Response from Ronnie:
Thank you very much, we really appreciate it!
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Other Staff:
Ron Kull
Garage Door Repair
Victor, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/08/2010
Comments: Online
submission
[?]
We have an old wooden garage door that took lots of muscle to open - and we wanted to add a garage door opener to it. Ronnie Kull, the Company Owner came to our rescue. He was able to save the door and make it move smoothly. In essence, he reinstalled the 35 year old door properly and added the correct springs to balance the door. He gave me many tips so I could install the opener myself. I ran into trouble due to very minor clearance between the rail and the door. On another call Ronnie added special brackets at the top of the door for proper clearance, and finished the installation. It works very smoothly!
Ronnie is a superb technician who is extremely knowledgeable about garage door operation. I recommend him without reservation. And I can't wait to share the name of this company with my network of friends.
Ronnie is absolutely a 5 Star Technician, and I rate his company at the top of the list.
Regards,
Gary Offen
– Gary Offen
A Response from Ronnie:
Thank you very much Gary, we really appreciate it!!
Service Provided:
Garage Door Repair
Product:
Wood Garage Doors
Other Staff:
Ron Kull
Garage Door Repair
Le Roy, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/06/2010
Comments: Online
submission
[?]
I WILL ALWAYS CALL PRECISION DOOR CO. FOR ANY REPAIRS I NEED OR EVEN IF I NEED TO PURCHASE A NEW DOOR...THE THING THAT HAS ALWAYS PLEASED ME IS THE HONESTY OF ANY WORK I'VE NEEDED TO DO..THEY VERY EASILY TOLD ME A NEEDED A NEW DOOR OR MORE E
EXTENSIVE WORK DONE AND I OF COURSE WOULD NOT HAVE KNOWN THE DIFFERENCE..I WOULD ALWAYS RECOMMEND PRECISION DOOR BECAUSE OF THE HONESTY AND WELL MANNERED EMPLOYEES...THAT ALSO INCLUDES THE RECEPTIONIST THAT SETS UP THE APPT'S.THANK YOU FOR A GREAT JOB DONE AND I AM VERY HAPPY WITH YOUR SERVICE...I HAVE CALLED YOUR COMPANY MORE THAN ONCE SOOO I WOULD SAY I'M VERY PLEASED WITH PRECISION DOOR...SHARON
– Sharon Smith
Service Provided:
Garage Door Repair
Product:
Aluminum Garage Doors
Other Staff:
Ron Kull
Broken Garage Door Spring Repair
Holley, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/04/2010
Comments: Online
submission
[?]
I was very satisfied with the service I received from Precision. The technician was on-time, friendly and knowledgeable. He clearly explained the problem, options and costs up front. There was no pressure to do extra services. Work was done quickly and cleanly. I will definitely call Precision next time I need service. Thank you, Ronnie, for a job well done!
– Tom Martin
Service Provided:
Broken Garage Door Spring Repair
Product:
Aluminum Garage Doors
Other Staff:
Ron Kull
Broken Garage Door Spring Repair
Caledonia, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/03/2010
Comments: Online
submission
[?]
Ronnie was outstanding when it came to customer satisfaction. Coming from a services organization myself, I have a good idea what to look for. First, he did not try to sell me anything I did not need. Second, he was very knowledgeable and took the time to explain the issue and what he needed to do to fix it. Third, he had everything required to fix the door on the first visit. I would not hesitate to contact Precision again or recommend them to others.
– Greg Bullen
A Response from Ronnie:
Thank you for the time you took Greg, and for your comments! We really appreciate your comments!
Service Provided:
Broken Garage Door Spring Repair
Product:
Aluminum Garage Doors
Other Staff:
Ron Kull
Garage Door Opener Repair
Pittsford, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/02/2010
Comments: Online
submission
[?]
Immediate response! Options clearly explained. Thank you!
– Nancy Harris
Service Provided:
Garage Door Opener Repair
Product:
Steel Garage Doors
Other Staff:
Ron Kull
Garage Door Opener Install
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/29/2010
Comments: Online
submission
[?]
We are from Watertown, NY and our daughter just purchased her first home. We are very interested in her safety and I went on the internet to check for door openers as it is an older garage. I was very impressed with your presentation and credentials but a little disappointed when I requested to speak with someone who installs to obtain the information I needed as I know nothing about this. The person I spoke with informed me that they could handle this and at that time I mentioned a couple of times that I thought that someone should look at the garage first and I was informed that would not be necessary. So the appointment was set and she advised I should get a particular door opener. We came from Watertown first of all to assist our son who lives in Pittsford with his three children while our daughter in law was away for the week. We received a call from Mary who was extremely professional requesting we change our appointment from Thursday to Saturday due to illness of the installers. We did and we met for our appointment on Saturday 10/23 only to be told by the Technician Jason Wagar that we would have to alter the garage to make it fit the way it should. Needless to say this was a complete inconvenience for us as we had to find a contractor to do the work immediately as we would have to return home the first of the week. Jason was extremely professional and sympathetic to us and we appreciated all his advice concerns and suggestions. He definitely made a bad situation better with his thoughtfulness and caring. We advised him that we would have to complete this on Monday and forget it as we had to return to Watertown and we did not want it done without being there. We were dealing with a lot of money here and didn't want anything less than a first class job done. We can't say enough about the work ethic of Jason you are certainly lucky to have such an employee he certainly would make anyone feel that they wanted to do business with you. You can tell he likes his job and is a complete professional with his demeanor. He made sure that the office knew when we called when the construction was completed that he would do it on Monday so that we could return home with the peace of mind that our daughter was safe and happy with her garage security. Thank you for requesting our comments. I also would like to mention that we are very security oriented and concerned about who does our work.
– Jane Pound
Service Provided:
Garage Door Opener Install
Product:
Aluminum Garage Doors
Technician:
Jason Wagar
Install Garage Doors
Pittsford, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/27/2010
Comments: Online
submission
[?]
Precision performed garage door repair on a same-day basis and the service was excellent. I didn't know anything about garage doors, and the technician explained in great detail how my garage door works and how to remedy simple issues with it. Moreover, the charge for same-day service was significantly lower than other companies quoted.
– Kevin Caton
Service Provided:
Install Garage Doors
Product:
Garage Door Repair Rollers
Other Staff:
Ron Kull
Install Garage Doors
Fairport, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/25/2010
Comments: Online
submission
[?]
Fred came to the house first and did a good job laying out our options without putting any pressure on us. We chose to put a new garage door on, and Robert did that work and it seems fine. We thought the light wasn't properly reconnected to the new door, so Ron you came out and determined it was just a burned out bulb (sorry about that). Overall, happy with the experience. We would recommend you to a neighbor or friend. Key features of the yellow pages ad (which is where we found you) were the same day service (which we ultimately did not use), the assertion you can fix any kind of door system and being a residential specialist. We felt you would be able to solve our problem and you did. It also helped that you had an East Rochester number, not too far from where we live. Hope this helps and thanks again.

Mark and Dawn Gruba
– Mark Gruba
A Response from Ronnie:
Thank you very much for taking the time to leave a review! We really appreciate it!
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Robert Delamarter
Install Garage Doors
Henrietta, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/14/2010
Comments: Online
submission
[?]
Robert did an outstanding job.
– Wendy Hallett
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Robert Delamarter
Garage Door Repair
Webster, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/14/2010
Comments: Online
submission
[?]
Precision came exactly when they said they would and fixed our problem quickly.
– Margery Morgan
Service Provided:
Garage Door Repair
Product:
Steel Garage Doors
Technician:
Fred Vaccaro
Garage Door Repair
Penfield, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/12/2010
Comments: Online
submission
[?]
This was the first time we used Precision Door and we were extremely satisfied with the service. Jason Wagar, our certified technician, was clearly very knowledgeable and capable. He arrived at the time I was told and was able to address our problem. We made this call cold, based on a yellow pages ad, but could not have been more pleased. I definitely will call Precision Door in the future!
– Tony Felicetti
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Springs
Technician:
Jason Wagar
Broken Garage Door Spring Repair
Webster, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/12/2010
Comments: Online
submission
[?]
Prompt service, friendly, offered good recommendations for repairs and service for our door. Work was performed quickly and with good quality. Very satisfied.
– Brian Kelly
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Jason Wagar
Garage Door Opener Repair
Caledonia, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/12/2010
Comments: Online
submission
[?]
I chose Precision because of the immediate response time. I only had to wait less than two(2) hours from the time I called, to when the technician arrived (all the way out in Caledonia).Fred, the technician was personable, professional, and informative. And to top that off, the service was very affordable. If I have any issues with my garage door again, I will not hesitate to call Precision again.
Thank You
Gary L. Nicholls
– Gary Nichols
A Response from Ronnie:
Thank you for your time & response, we really appreciate it! Great job Fred!
Service Provided:
Garage Door Opener Repair
Product:
Wood Garage Doors
Technician:
Fred Vaccaro
Install Garage Doors
Holley, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/12/2010
Comments: Online
submission
[?]
Very good service, professional,prompt and friendly.
– Thomas Waldinger
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Robert Delamarter
Broken Garage Door Spring Repair
Brockport, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/09/2010
Comments: Online
submission
[?]
Jason did a great job installing a new opener
for me, he was professional and on time...good job Precision!
– Tim Gabriel
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Jason Wagar
Install Garage Doors
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/07/2010
Comments: Online
submission
[?]
Your company is customer service oriented. From the time that I received the initial quote to the time that the door was installed, I was extremely pleased with the service. In addition, I wanted to make a change after the door was installed. Not only did they call me back quickly, but they willingly made the change without further prompting. Even after the sale, they were great to work with!
– Kim Puglia
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Fred Vaccaro
Install Garage Doors
Fairport, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/05/2010
Comments: Online
submission
[?]
We had an emergency service call (broken cable) and subsequently a new door installed. Our technician was great; friendly, helpful, fast, and did a great job. I highly recommend Precision and already have to a neighbor!
– Andrew Soucier
Service Provided:
Install Garage Doors
Product:
Garage Door Repair Cables
Technician:
Fred Vaccaro
Broken Garage Door Spring Repair
Webster, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/05/2010
Comments: Online
submission
[?]
Fred was great
– Tony Fedor
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Fred Vaccaro
Install Garage Doors
Fairport, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/04/2010
Comments: Online
submission
[?]
Our garage door installation by Rob was excellent. He was very polite and did a great job. He even took the time to re-code my garage door opener, which hadn't worked for quite awhile! Thanks for my new door...no more dents from my son's hockey pucks:)
– Trish Lorenzo
A Response from Ronnie:
Excellent, thank you for feedback!
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Robert Delamarter
Garage Door Opener Install
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 09/30/2010
Comments: Online
submission
[?]
It was a pleasure doing business with a company that does what they say they'll do when they say they'll do it!

You will do well to do all you can to hang onto Fred as a technician!

He was very knowlegable, pleasant,patient and thorough,during the entire process.

I read through the installation manual after he left, & was amazed that he covered each & every step..in order.

I will gladly recommend Precision each and every time garage door installation comes up.
– Jack Brooks
Service Provided:
Garage Door Opener Install
Product:
Liftmaster Belt Drive Garage Door Opener
Technician:
Fred Vaccaro
Broken Garage Door Spring Repair
Fairport, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 09/29/2010
Comments: E-mail
submission
[?]
Robert came to fix a broken torsion spring, and after explaining the benefits of the lifetime guarantee on the Overhaul Package, I decided to go that route. He was professional, friendly, courteous, and worked quickly to complete the repair. As a small business owner myself, I appreciate top notch customer service and relations, in addition to doing the job well and correctly the first time
– Patrick Luke
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Robert Delamarter
Garage Door Repair
Rochester, NY
4.750 of 5 Stars
Precision Garage Door4.750 of 5 Stars
Date: 09/29/2010
Comments: Report Card
submission
[?]
Jason was excellent in every way. He came to fix a problem on door 1 and that door 2 was in bad need of service, and caught something before it happened! Don\'t let him get away
– Paul Mallon
A Response from Ronnie:
Great job Jason! You are always thorough

Ronnie
owner PDS
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Springs
Technician:
Jason Wagar
Broken Garage Door Spring Repair
Fairport, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 09/28/2010
Comments: Online
submission
[?]
Fred was the technician that arrived to repair my broken spring. He repaired my springs quickly. He also inspected all the hardware and provided options while he was here. I chose to have all the rollers and bearings replaced in addition to the springs. I now have a lifetime warranty on all the parts of my door. I do not have to worry about repairs to my door again.
– Charles Napieralski
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Fred Vaccaro
Broken Garage Door Spring Repair
Pittsford, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 09/28/2010
Comments: Online
submission
[?]
Jason did a good job and was pleasant to deal with. I appreciate Precision Door fitting me in so quickly.
– Huy Nguyen
Service Provided:
Broken Garage Door Spring Repair
Product:
Aluminum Garage Doors
Technician:
Jason Wagar
Garage Door Opener Repair
Macedon, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 09/28/2010
Comments: Online
submission
[?]
Our technician (Robert) diagnosed and fixed the problems quickly and professionally. I feel like I have a brand new door and opener!
– Eric Phillips
A Response from Ronnie:
Great! That's what we love to hear
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair Springs
Technician:
Robert Delamarter
Broken Garage Door Spring Repair
Fairport, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 09/27/2010
Comments: E-mail
submission
[?]
Mary, and Ron--Nancy and I were very impressed w/ the thoroughness of the work done by Fred yesterday on our garage door. He was very professional and the door has never run as smoothly and and quietly, even when it was first installed 10+ years ago. Thanks for the very fast and competent work. From call to repair in about 18 hours!! it was very much appreciated, Hank and Nancy
– Hank Ralston
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Fred Vaccaro
Garage Door Repair
Penfield, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 09/27/2010
Comments: Online
submission
[?]
2nd time we've had Jason over the past couple of years--each for different issues. Very courteous, professional and efficient.
– David Durr
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Springs
Technician:
Jason Wagar
Garage Door Opener Install
Spencerport, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 09/27/2010
Comments: Online
submission
[?]
VERRY Satisfied
– Bob Kmiotek
Service Provided:
Garage Door Opener Install
Product:
Liftmaster Chain Drive Garage Door Opener
Technician:
Jason Wagar
Install Garage Doors
Brighton, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 09/25/2010
Comments: E-mail
submission
[?]
Your technician (I believe my receipt says "Fred") was one of the most professional technicians I have ever had at my home. I was so impressed w/ his well-rounded knowledge and his exemplary level of customer service. What an exceptional experience! The replacement of my door was an equally rewarding experience. I applaud your company for your wonderful service and look forward to mentioning my experience to others in need.
– Christie Lawrence
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Fred Vaccaro
(585) 267-5174
Monroe County
4.95 out of 5 stars
(355)
Read All Monroe Reviews
(585) 300-4522
Genesee County
4.91 out of 5 stars
(8)
Read All Genesee Reviews
(585) 612-4164
Livingston County
4.8 out of 5 stars
(10)
Read All Livingston Reviews
(315) 670-4607
Ontario County
4.91 out of 5 stars
(26)
Read All Ontario Reviews
(585) 682-2740
Orleans County
4.95 out of 5 stars
(5)
Read All Orleans Reviews
(315) 290-3137
Wayne County
4.86 out of 5 stars
(20)
Read All Wayne Reviews
(585) 302-4334
Wyoming County
5 out of 5 stars
(1)
Read All Wyoming Reviews
  • Arcade
  • Attica
  • Castile
  • Gainesville
  • Perry (1)
  • Silver Springs
  • Warsaw
  • Wyoming
(585) 612-4202
Yates County
5 out of 5 stars
(1)
Read All Yates Reviews

Come visit us at our Showroom & Headquarters:

Precision Garage Door 1(866) 835-6303
507 West Commercial Street East Rochester NY 14445
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