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Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews


This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.


At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.

This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.

This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.

This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read what people are saying
about Precision Garage Door:

Precision Garage Door Rochester
has received 426 reviews, averaging:

4.94 of 5 Stars

Garage Door Opener Install
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/31/2011
Comments: Online
submission
[?]
Precision Door offers 24/7 service, which helped us in our time of need. Customer service was quite evident as they were efficient, friendly, and knowledgeable. I highly recommend them!
– Brenda Myrthil
A Response from Ronnie:
Thank you very much Ms. Myrthil!
Service Provided:
Garage Door Opener Install
Product:
Liftmaster Chain Drive Garage Door Opener
Other Staff:
Ron Kull
Install Garage Doors
Penfield, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/30/2011
Comments: Online
submission
[?]
I made my decision to work with Precision solely based upon the professionalism and courtesy of Service Technician, Jason Wagar. I had previously received a quote from another service provider, which was less than Precision, but they lacked the ability to provide a great customer experience. I am completely satisfied with my new garage door install and will recommend Precision in the future. Many thanks for your hard work and dedication to your customers!
– Kathleen Tipper
A Response from Ronnie:
Thank you very much again Ms. Tipper, we really appreciate it!!
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Jason Wagar
Broken Garage Door Spring Repair
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/25/2011
Comments: Report Card
submission
[?]
Thank you Ron!
– J. Gostomski
Service Provided:
Broken Garage Door Spring Repair
Other Staff:
Ron Kull
Broken Garage Door Spring Repair
Macedon, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/25/2011
Comments: Report Card
submission
[?]
Thank you Ron!
– D. Arnold
Service Provided:
Broken Garage Door Spring Repair
Other Staff:
Ron Kull
Garage Door Repair
Fairport, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/24/2011
Comments: Online
submission
[?]
I was in a hurry so I started to back out of the garage without noticing that the garage door was not all the way up. BANG! I hit the door and knocked it out of the tracks on one side. It wouldn't move up or down, it was stuck! Luckily I was able to pull out, but my door stayed wide open. This was about 2:00 in the afternoon. I called Precision, made an appointment and by 6:30 that same evening, my door was back to normal - good as new. Ron was super fast and very nice. As he said, my husband would have never known anything had happened (wish I hadn't said anything!) Great service, timely and reasonably priced. Thanks!
– Deborah Owens
A Response from Ronnie:
Thank you very much Mrs. Owens!
Service Provided:
Garage Door Repair
Other Staff:
Ron Kull
Garage Door Opener Install
Mendon, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/24/2011
Comments: Online
submission
[?]
opener works fine
– Andrew Wood
A Response from Ronnie:
Thank you again Mr. Wood!
Service Provided:
Garage Door Opener Install
Product:
Liftmaster Chain Drive Garage Door Opener
Other Staff:
Ron Kull
Broken Garage Door Spring Repair
Pittsford, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/23/2011
Comments: Online
submission
[?]
The response to our request for service was prompt The technician called to confirm the time before he arrived. The technician was courteous and knowledgeable and he advised us of potential issues that had not been told to us service people.
We are very pleased with the results and will recommend Precision to any of our friends who may have similar problems.
– Jerry Norton
A Response from Ronnie:
Thank you again Mr. Norton!
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Rollers
Other Staff:
Ron Kull
Install Garage Doors
Penfield, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/22/2011
Comments: Online
submission
[?]
We were very pleased with the precise job. Ron Kull replaced our 47 years old broken wooden door by new steel door in less than 2 hours. We shopped around for new garage door and glad we've dealt with Precision Doors. I will definitely recommend their service to everyone.
– Yuri Ryekin
A Response from Ronnie:
Thank you very much Mr. Ryekin!
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Other Staff:
Ron Kull
Garage Door Repair
Rochester, NY
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 03/21/2011
Comments: Online
submission
[?]
Evening appointments provided our initial interest. We have had past satisfactory experience with Precision. This time, we needed a cable replacement. The work was done quickly and a very thorough explanation was given on how to make the repair last longer.

I was treated with respect (which is rare these days in the service community). Great people to do business with!
– Margaret Fellows
A Response from Ronnie:
Thank you very much Mrs. Fellows!
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Cables
Other Staff:
Ron Kull
Broken Garage Door Spring Repair
East Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/14/2011
Comments: Report Card
submission
[?]
Right on time, very professional, told me right up front what my options were, friendly manners, had the job done sooner than I thought he would. I will certainly recommend this company to my friends.
– P. Nix
A Response from Ronnie:
Thank you again Ms. Nix!
Service Provided:
Broken Garage Door Spring Repair
Other Staff:
Ron Kull
Garage Door Opener Repair
Greece, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/14/2011
Comments: Report Card
submission
[?]
I was pleased with the work. Everything was explained to me and the work done promptly.
– M. Hasenauer
A Response from Ronnie:
Thank you very much Ms. Hasenauer!
Service Provided:
Garage Door Opener Repair
Other Staff:
Ron Kull
Garage Door Opener Install
Corfu, NY
4.750 of 5 Stars
Precision Garage Door4.750 of 5 Stars
Date: 03/14/2011
Comments: Report Card
submission
[?]
Professional and informative. Time will tell on the quality of product, but I feel assurance from Ron. Thank you!
– D. Morreale
A Response from Ronnie:
Thank you again Mr. Morreale!
Service Provided:
Garage Door Opener Install
Product:
Liftmaster Chain Drive Garage Door Opener
Other Staff:
Ron Kull
Broken Garage Door Spring Repair
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/13/2011
Comments: Online
submission
[?]
Ron was here within an hour of my call, assessed the trouble, and had the springs replaced in what seemed only a few minutes. He was professional yet very friendly. I was thrilled with the service we received, and the wife was relieved she could get the van out of the garage to get to work in the morning. Thanks for everything!
– Andy Stobie
A Response from Ronnie:
Thank you again Mr. Stobie!
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Other Staff:
Ron Kull
Garage Door Repair
Henrietta, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/10/2011
Comments: Online
submission
[?]
excellent service
– Mary Goldsberry
A Response from Ronnie:
Thank you very much Ms. Goldsberry!
Service Provided:
Garage Door Repair
Other Staff:
Ron Kull
Broken Garage Door Spring Repair
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/10/2011
Comments: Online
submission
[?]
I have utilized the services of Precision a few times now and I would honestly say that service CANNOT BE ANY BETTER...yes I rated them a 5 but actually I mean a 10. I don't have to be concerned about them trying to sell something to me that I don't need and they explain what is beneficial and what is not...and the speedy response is second to none. I bought the Opener from them in 2007 and the Original 1991 existing cables and springs lasted till now. If the spring didn't break I wouldn't have even thought about replacing the rollers. WHAT A DIFFERENCE. My door moves soooo easily with the new rollers. Without them, the new springs would have incurred unnecessary stress taking their life expectancy to a lower number of years. TRUST THESE GUYS They REALLY know how to care for your door needs at a very reasonable cost and impressive speed to keep your inconvenience to a minimal time. They were there in an hour from my call. FANTASTIC. Do I recommend them ABSOLUTELY.
– Donald Henning
A Response from Ronnie:
Thank you very much again Mr. Henning, we really appreciate the time you took to send us a review!
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Other Staff:
Ron Kull
Broken Garage Door Spring Repair
Henrietta, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/09/2011
Comments: Online
submission
[?]
Same day service was excellent. Technician was kind and efficient.
– David White
A Response from Ronnie:
Thank you again Mr. White!
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Other Staff:
Ron Kull
Broken Garage Door Spring Repair
Penfield, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/09/2011
Comments: E-mail
submission
[?]

I am writing to express our genuine satisfaction for a job well done by Jason. I had not viewed your website prior to this time. As I observed the commitments you make to your prospective clients, I can honestly say that Jason personified them all. Thanks again for a job well done.

– Ray Scott
A Response from Ronnie:
Thank you again Mr. Scott!
Service Provided:
Broken Garage Door Spring Repair
Technician:
Jason Wagar
Install Garage Doors
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/09/2011
Comments: Online
submission
[?]
Prompt and courteous service, plus a very good price for the new garage door and opener. Knowledgeable about the products and answered all my questions. Was able to work with an issue of track height and door openings that was beyond a standard install.
– Alan Bredekamp
A Response from Ronnie:
Thank you again Mr. Bredekamp!
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Other Staff:
Ron Kull
Garage Door Opener Repair
Webster, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/09/2011
Comments: Online
submission
[?]
We picked Precision Door because our garage door failed on a Sunday. A repairman arrived within 1 1/2 hours of our call. He explained
in detail, the problem with the door and the cost of repairs. The door opener was fixed to our satisfaction and working in 45 minutes. Will call Precision Door for future door repairs.
– Charles Mullaney
A Response from Ronnie:
Thank you very much Mr. Mullaney!
Service Provided:
Garage Door Opener Repair
Other Staff:
Ron Kull
Broken Garage Door Spring Repair
East Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/04/2011
Comments: Report Card
submission
[?]
Fred was awesome, prompt, and offered helpful suggestions. Just did a great job, very quickly.
– Byrne
Service Provided:
Broken Garage Door Spring Repair
Technician:
Fred Vaccaro
Broken Garage Door Spring Repair
Fairport, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/04/2011
Comments: Report Card
submission
[?]
Great Job!
– Krenzer
Service Provided:
Broken Garage Door Spring Repair
Other Staff:
Ron Kull
Install Garage Doors
Pittsford, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/04/2011
Comments: Report Card
submission
[?]
All work very well done, and quickly!
– J Wensich
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Other Staff:
Ron Kull
Broken Garage Door Spring Repair
Pittsford, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/04/2011
Comments: Report Card
submission
[?]
Excellent, courteous service!
– B. Dooley
Service Provided:
Broken Garage Door Spring Repair
Technician:
Fred Vaccaro
Broken Garage Door Spring Repair
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/04/2011
Comments: Report Card
submission
[?]
Fred was extremely competent and professional in his repair as well as very polite and respectful. He thoroughly explained the problem, what he needed to do to resolve the problem, & what we needed to do to maintain the door mechanism. He's an exceptional employee! Thank you!
– H. Pizzo
A Response from Ronnie:
Thank you again Mrs. Pizzo!
Service Provided:
Broken Garage Door Spring Repair
Technician:
Fred Vaccaro
Broken Garage Door Spring Repair
Macedon, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/26/2011
Comments: Online
submission
[?]
Having discovered a broken spring on my garage door early on a Sunday morning I checked the Yellow pages for a 24 hour service repair company. I called Precision and was told that a technician would arrive between 12 and two. Jason Wagar arrived at 11:45. He immediately began recommending the repairs and pointed out problems with my current set up. I gave my OK for his suggestions, and he went about his work. Upon completion he showed me how to test the door for balance and gave me maintenance tips. I am very happy with the service and will recomend your company to my friends. Job well done!!
– Michael Gorman
A Response from Ronnie:
Thank you again Mr. Gorman, and great job Jason!
Service Provided:
Broken Garage Door Spring Repair
Technician:
Jason Wagar
Garage Door Repair
Hilton, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/25/2011
Comments: Online
submission
[?]
Excellent service on my garage door cable repair. Ronnie explained the unique situation I had, and how he could address it. He is very knowledgeable and earned my trust. When it comes time for a door replacement, I know who I will call!
– Craig Koelle
A Response from Ronnie:
Thank you again Mr. Koelle!
Service Provided:
Garage Door Repair
Other Staff:
Ron Kull
Garage Door Opener Install
Fairport, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/24/2011
Comments: Online
submission
[?]
Thank you, Ron! I will gladly send you any business I can. You are honest and quick, and know your business.
– Susan Abbott
A Response from Ronnie:
Thank you very much again Susan, we really appreciate it!
Service Provided:
Garage Door Opener Install
Product:
Precision Garage Door Opener
Other Staff:
Ron Kull
Garage Door Opener Repair
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/24/2011
Comments: Online
submission
[?]
excellent service@ right price.prompt.reliable.this was a lucky find in the yellow pages!
– John O'Sullivan
A Response from Ronnie:
Thank you again Mr. O'Sullivan!
Service Provided:
Garage Door Opener Repair
Other Staff:
Ron Kull
Broken Garage Door Spring Repair
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/24/2011
Comments: Online
submission
[?]
Ron did a superb job! He was fast, extremely professional, and knowledgeable. We will recommend precision to everyone! What a great company!
– John Harnischfeger
A Response from Ronnie:
Thank you very much again Mr. Harnischferger!
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Rollers
Other Staff:
Ron Kull
Install Garage Doors
Mount Morris, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/24/2011
Comments: Online
submission
[?]
Ronnie did the job when he said that he would and did a quality installation. I was especially impressed with the detailed explanation that I was given regarding both the installation and the operation of both the doors and the openers. Including the extra remote was also a nice touch. Overall a great experience!
– Dave Doty
A Response from Ronnie:
Thank you very much again Mr. Doty, we really appreciate it!
Service Provided:
Install Garage Doors
Product:
Liftmaster Chain Drive Garage Door Opener
Other Staff:
Ron Kull
(585) 267-5174
Monroe County
4.95 out of 5 stars
(355)
Read All Monroe Reviews
(585) 300-4522
Genesee County
4.91 out of 5 stars
(8)
Read All Genesee Reviews
(585) 612-4164
Livingston County
4.8 out of 5 stars
(10)
Read All Livingston Reviews
(315) 670-4607
Ontario County
4.91 out of 5 stars
(26)
Read All Ontario Reviews
(585) 682-2740
Orleans County
4.95 out of 5 stars
(5)
Read All Orleans Reviews
(315) 290-3137
Wayne County
4.86 out of 5 stars
(20)
Read All Wayne Reviews
(585) 302-4334
Wyoming County
5 out of 5 stars
(1)
Read All Wyoming Reviews
  • Arcade
  • Attica
  • Castile
  • Gainesville
  • Perry (1)
  • Silver Springs
  • Warsaw
  • Wyoming
(585) 612-4202
Yates County
5 out of 5 stars
(1)
Read All Yates Reviews

Come visit us at our Showroom & Headquarters:

Precision Garage Door 1(866) 835-6303
507 West Commercial Street East Rochester NY 14445
Precision Garage Door Warranty

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