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Their customer service is unbelievably great. I initially requested for an emergency service because one spring of garage door was broken and, unfortunately, the door could not be opened manually. I thought the repair would not be done until evening. To my surprise, they contacted me in the early afternoon when one of the technicians was available. The technician showed up within one hour and fixed the problem in 30 minutes. Guess what? The surcharge of the emergency service was waived. I will surely recommend my friends to choose Precision for the garage door service.

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Exceptional service and tremendous professional manner. Mark Sherman delivers far beyond expectations. I am a client for life.

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Dave Ackerly was very professional and friendly. He explained clearly the nature of the repair and his recommendation. I also appreciated the prompt service that Precision Door provided.

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Thanks to Drew we had a new garage door opener installed today! Drew Recommended a few options and explained the difference in each. He was kind polite and I would highly recommend him / them!

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Our spring broke. Called and they sent someone out a few hours later. Mark was very efficient, all around great guy. Would highly recommend.

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Great service! Easy to schedule, prompt and courteous, and priced fairly.

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Dave was a good technician, in and out. No muss no fuss, highly recommended

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The technician from Precision Door was great. He explained the problem to me and fixed it quickly. Very professional and courteous.

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Great Service, came earlier to the appointment than scheduled and the Tech Dave Ackley was outstanding. He gave me what i needed and the options to upgrade if I wanted. Really impressed by the communication with this company and follow up. I never write reviews but these guys were awesome all around.

Thank you very much for choosing our service! We really appreciate you as our customer! Great job done by Dave ;)

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Mark is very good and very courteous. Excellent job as always.

Thank you for your review! We are very happy to hear that you are HAPPY with our company and employees.

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Very professional, knowledgable and a pleasure to deal with.

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Service tech called first and was early for the appointment. Job was done efficiently and completely. Thought it was a little pricey but I have no frame of reference. Onverall a great experience.

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David provided the service (I didn't write down his last name and don't remember it, but it was a 1:00 appointment on Friday, November 30, at 8 Van Cortland Drive, Pittsford). He solved the problem, did some preventive maintenance and gave me some good advice. He couldn't have been more personable or helpful. Eric Mann

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extremely professional, on time, polite, considerate not to make a mess through the house, will surely use again.

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Prompt, efficient, courteous service, along with products of the highest quality. Having used a number of garage door companies over several decades, I can recommend Precision without the slightest reservation. A truly exceptional company!

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Door failed to close. Great service. Called Friday night and repair tech arrived next morning at 8:15. He adjusted the electric eyes, greased the hinges, explained everything and was on his way in 30 minutes.m 5 star rating!

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We had erratic behavior with our garage door and Drew was able to quickly diagnose and fix the problem. Awesome speed and easy to work with. Thank you so much guys!

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I simply cannot believe the service that was provided - especially for the cost. Felix was incredible. I have a historic home with historic garage doors (solid wood, leaded glass, etc.). One of the doors was not opening right. Felix worked, adjusted, and toiled with that door for literally FIVE HOURS+ until it opened and closed correctly. He was DETERMINED to make it perfect. I could not believe how hard he worked or how committed he was to the job. Truly EXCELLENT in every way. On top of that, he did not charge me anything extra for the many unplanned hours! He even had to make a second day visit. He started the second day with "OK, I have been thinking about this all night and I have a plan..." Exceptional service. I am a customer for life - particularly of Felix's! Wow. I am now looking for any other improvements I can make to the doors - just to get Felix back again.

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Eric was awesome! Knowledgeable, efficient, and very kind!

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You're reading reviews because you need servicing or a new garage door? Look no further, you're in the right place if you desire fast, courteous service! My technician, Drew was amazing. He fixed my broken cable quickly and at a fair price. Very personable, had a great sense of humor and was amazing with my disabled daughter. I look to Precision for all my garage door needs, the only company I call. You won't be disappointed.

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When the cable on our 50 yr. old garage door slipped off the drum and was frayed, I checked the internet for garage door installers, I was very impressed with Precision's website--a lot of good information including a bio & picture of all the technicians. And certainly many outstanding reviews from other customers. As soon as our technician Mark Sherman arrived at our home I knew I had chosen the right company. Mark is friendly, professional and explained the problem with our garage door and the options available; an expensive repair for an old door or a nice new door. A new door was the only way to go. Six days later Mark installed a beautiful new door. I'm amazed that in a few hours Mark could remove an old heavy door and install a new one! Thank you Precision! Thank you Mark!

Review:

Dave Ackley was my technician. Fast and reasonable price. It's an old, heavy wooden door with a lot gone wrong - broken pulley, rollers, safety cable, and we weren't sure it could be fixed (old parts no longer available). It's running well - better than before.

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As before, Ron was efficient and brings a warm and friendly attitude to the work. I also like the 24 hour answering line and the ability to schedule the service call. Thanks - I am a satisfied customer and would recommend Precision.

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Hey, we were in tough straits. At 7:30 am we heard a very loud thump in our garage. It was the main spring on the OH garage door -- that sprung!! NO way could we open the door. Cars trapped inside. Had appointments to get to. Got "Precision" on the phone -- said they would be there ASAP -- good to their word, Ron from Precision Overhead Garage Door Service arrived at 9:45 am and by 10:30 am we were on our way to our appointments . . . !! THANK YOU, Ron . . . !!!

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Mark Sherman was the technician who repaired my garage door. He arrived on time, did a complete analysis and review of the situation, and explained all options available to me. He also took the time to answer all of my questions. I give him five out of five stars.

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Drew did a great job. Gave me some different options and was able to install a new opener on the spot. I would highly recommend Precision door!

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This was my second time using Precision and once again, they were great. Service was next day, quickly completed, and as expected, well done. I'd recommend them should you ever need service.

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Precision did a fantastic job at a great price . We love our new door. Very professional company - highly recommend them for all your garage door needs.

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Thank you for your quick response and diagnosing and fixing our garage door problem.

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Wonderful company. We are so happy for their great service!