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about Precision Garage Door
Precision Garage Door of Rochesterhas received 3370 reviews, averaging 4.96 Stars:
Attica, NY
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Residential Technician: Phil Mormon
Pittsford, NY
I called for service to one of my garage doors. The service person was very prompt and competent. He knew exactly what I needed and performed very efficiently. I have been very pleased with my garage doors and openers. Thank you for your service. Everything is working perfectly again. A very satisfied customer Joan
- Joan Salomon
Macedon, NY
Broken garage door spring Saturday morning on a 70-year-old garage door. Happened upon Precision by chance on the internet. Read their reviews and reached out to them. They returned my call within the hour. Service was set up for Sunday morning (the next day) without additional cost being on the weekend. They gave a time frame and were there on time, with calls and texts saying they were on their way. Repairman (Ron the owner) evaluated, gave me a quote and fixed the door within 90 minutes. This is how customer service and service should be...would highly recommend.
- Bill Perfetti
Pittsford, NY
The other day we had a spring go on our garage door. We called precision garage door. The technician that came to the house was named Z. He was very knowledgeable and efficient felt very comfortable with him in the house. I am the owner of Monroe county plumbing services. So I know what a good Technician is. If any other customers ever ask me who I would use I would definitely highly recommend precision garage door.
- Gary Raskopf
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Residential Technician: Zikret Osmic
Rochester, NY
Your tech was awesome. He answered all my questions and made me feel very comfortable. He tested the door so that I could see it was working. I'm very satisfied
- Rosemary Magnolia
Webster, NY
Thanks for the help with my garage door opener, what a great customer experience. Your website was easy to use, and your messaging thru out the process was very helpful. Best wishes for a successful year.
- Doug Cauwels
Victor, NY
The trolley that runs along the rail part of my system broke after 25+ years. I was given a same-day appointment and Sean arrived even earlier, with advance notice. The age of my system meant replacing the whole opener, which Sean was able to handle on the spot in about an hour and a half. He offered two options, explained their features, got the one I picked up and running smoothly, and explained the new system and what he had replaced - all at a reasonable price. Highly recommended; I was very happy with my experience, and will use Precision for any future garage door needs.
- Jim Cairns
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Residential Technician: Sean Seelig
Fairport, NY
They have been my only go to for garage door repair. Easy to work with. Fast, and communication is excellent. The technician ( same each visit) is awesome and gets the job done! Thanks for another excellent job!
- Lex Sleeman
Pittsford, NY
I really appreciated Sean's work, he laid out what he was going to do before doing it and quoted me the price for each thing even when I didn't ask for that. He was very quick to get the door fixed from an unusual issue of non-broken but weaker than expected springs. He also made sure to tell me there's a 3 year warranty on them and even left them for me as I requested.
- Damian Kumor
Rochester, NY
excellent service right on time,
- Joanne Mabb
Penfield, NY
Thank you, Ron, for getting our garage door to work. Thank you also for the new key pad & all of the programming! My husband laughed at my excitement to having everything working! He asked if you liked the chandelier in the garage??!!! Ha ha! Thanks again! Phyllis Stock
- Robert Stock
Geneseo, NY
Great service provided by Precision Service despite was a simple troubleshooting, Ron was prepared and amicable to deal with these minor issues. He was also responsible and arrived to my home on time.
- Hector Valencia
Spencerport, NY
I would like to thank and commend Ron from Precision Door for his service expertise. This Saturday AM I found my garage door spring broken and I called Precision Door Co. Ron arrived the same day and right on time. He immediately got to work and replaced my door spring and also provided a free inspection & maintenance work for the door mechanicals. The replacement service was reasonable and quick. I wanted you to know you can trust Ron and Precision Door for quick, quality customer service. Sincerely, S. Petro Spencerport, NY
- Steve Petro
Spencerport, NY
Wow. Timely service, friendly, respectful technician who didnt tey to over sell me anything. Quick service. Problem solved! Will definitely recommend and use for any further issues. Exactly what I was hoping for!
- LB Nanartowich
Penfield, NY
This company came fast and we had a nice guy come out and solve our problems quickly and the price was good, will call again when needed.thanks so much
- Cheryl Galante
Rochester, NY
This is the 3rd time that we have used Precision to handle our garage door needs. Our service tech Satko handled the replacement of our new door opener with professionalism and replaced the broken springs. This is the 3rd time we have used Precision and we have always been very pleased with their work! I would highly recommend using this company for any garage door needs!
- Mike Yeager
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Residential Technician: Sadmir Hamzic
Rochester, NY
My garage door spring broke during the most recent snow storm. Not the best timing. I called and got an appointment for the following evening. I was so grateful to get a call that Ron was able to come earlier than expected. I got a quick quote and he got right to work. He had everything wrapped up in about 30 minutes! It was great to talk to him while he was working and I learned so much. Great service and good old fashioned business ethics. Thank you!!
- Sarah Jacobs
Geneseo, NY
Very courteous. Fixed my door quickly. Happy with the service.
- Diane
Rochester, NY
Technician came right on time. He was extremely friendly and offered me solutions to what was wrong. Did not try to sell me anything that I didn't need and fixed the problem in record time
- Andrea Murray
Rochester, NY
Ron, the owner, came immediately to give me a quote. I found him to be very cordial and sociable. He was very helpful, with no push, for me to select the garage door. Recieved the quote and informitive information regarding the purchase by email within hours after he left. Order placed without problems. I highly recommend Precision.
- Joseph Girard
Rochester, NY
Thank you for the quick response. The tech Z was wonderful. Z explained everything that needed to be done. Z was very kind and respectful of our property.
- Mary /James Ventrella
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Residential Technician: Zikret Osmic
Scottsville, NY
Phil did a great job. We really appreciated that he did not try to hard sell us. We would definitely use your services again.
- Mary W
Pittsford, NY
I highly recommend Precision Door Service. Sean S. was on time and worked through cold and snowy weather. He installed a new opener and and repaired the springs. When the work was completed he explained everything to me very thoroughly . Also, I had to call on a late Friday afternoon and I actually spoke to a person , and I wasn't on hold for hours !! Great service .
- Mary Ann Keegan
Hilton, NY
Very pleased with service performed. Was done quickly and to my satisfaction. Also appreciated being shown potential future problems and what would be extra service calls if not taken care of know.
- Donald Henderson
Pittsford, NY
Technician was on time, knew exactly what was wrong with the door motor, replaced it and explained the functions of the new system. Found him to be very knowledgeable and knew exactly what he was about to do.
- Bill Crocker
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Residential Technician: Sadmir Hamzic
Rochester, NY
Sadmir did an amazing job fixing our garage door. Precision always does an amazing job and we have used them for our garage needs the past 15 years. Would highly recommend this company!!
- Nicole Thomson
Webster, NY
Same opinion as the first time I used precision and z the tech
- Anthony Prinzivalli
Rochester, NY
I purchased a new door from Precision in August 2020. Door tension spring broke on 1/5/2026. Very short life span if you ask me. Technician blamed the short life span on moisture because the track had rust on the bottom. I am not sure if I agree with that. Price was more than they quoted me on the phone and $30 more than another local company. When I mentioned this, he said "why am I here...you should have gone with them". (I should have in hindsight...I went with precision because it was only supposed to cost a little more than the other company and they were the company that initially installed my door). Technician added a baring that was not on the original quote on the phone which made the price higher than expected. He said he would take that off the price which I thought he meant that he would still replace it at no cost.... nope. He just didn't replace it. If it truly needed to be replaced, he should have conveyed that to me, and I would have paid the higher price. I printed out a coupon, but it was not excepted (I didn't realize there was more than one Precision garage company) - He could have easily taken off the $25 coupon from the correct website but I had no way to print it. Due to the short lifespan of the tension spring I think I will look elsewhere.
- Justin Geist
Rochester, NY
The tech arrived onsite before the time he was scheduled to come. He immediately found the problem and was able to fix it under the estimate originally quoted. The workmanship was first class, thank you .
- David Trost
Fast, excellent service! Phil, the repair tech was professional, knowledgeable and fast. We're very pleased with the service today and the quality of the product, even after eleven years after the original install. Thanks Precision. JT Wesat
- Jan Westa
I had a new garage door opener installed. Everyone I met and who had performed the work were knowledgeable and courteous. Very happy with their installation.
- Rosemarie Hoffman