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Read what people are saying
about Precision Garage Door in:

Monroe County, NY

Precision Garage Door of Rochester
has received 1620 reviews, averaging 4.97 Stars:
Review:

I recently bought a house with a Precision door opener. I called to get a remote and keypad and was pleasantly surprised to get a same day appointment with a 2 hour window for service. The team was able to come earlier than scheduled! They were cordial and helpful explaining and demonstrating the safety feature of the garage door and options for installing the keypad. An excellent job
kathryn cherre
Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Review:

I was happy with my entire experience with Precision. I was able to set up an appointment through the chat feature after working hours. It was great that they have Saturday appointments too. Mark called when he was half an hour away which was helpful. Mark was awesome! He was able to explain what needed to be done to ensure safe operation of my garage door. The cables, pulleys and springs were all replaced and Mark installed safety cables on the springs. He was very professional and friendly. The difference in operation from before and after the service is incredible. The door is easier to lift and much quieter. The price quoted was the total at the end and was very reasonable. I would recommend Precision to anyone needing garage door service.
John B
A Response from: Ron

Thank you very much for choosing our service and sending us your review!

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Eric was very professional, efficient, and extremely nice. I am pleased with the work done and the useful tips that he provided.
Jan K.
Service Provided:
Garage Door Repair
Review:

I give a 5 star rating. I appreciated Precision coming to help repair my garage door on a holiday. I thought it was awesome receiving an email introducing the tech that was coming including his picture. He was very personable and respectful. I would highly recommend Precision Door Service to friends and family. Thank you.
Lori Zajia
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Marty was my service tech, he arrived on time (a little early), was very professional, polite and knowledgeable of what my needs were. We discussed the options and I had him install a new garage door opener. The job was performed flawlessly and the cleanup was perfect. I would highly recommend Precision and especially Marty to all of my friends and associates, they are now my number one choice for garage door service with an A+++ rating! John Golden
John Golden
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Even though I had an appointment for a couple weeks I like same day service option
Michael Reed
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Excellent service and honest! Showed up the day we called and had repaired immediately.
Michelle Brown
Service Provided:
Garage Door Repair
Product:
Cables
Review:

Mark & Chris were very professional and did a great job of repairing the garage door. Everything was explained clearly and they did an efficient job.
Doug Goodman
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

As always... tremendous service! Arrived early, emtremely friendly and helpful
Brian Dirienzo
Service Provided:
Garage Door Repair
Review:

Mark was extremely helpful and apologetic as he was unable to repair the garage door opener. I always use this company and am always pleased with the results.
Peggy Staderman
A Response from: The Precision Team

Thank you very much for choosing our service and sending us your review!

Service Provided:
Garage Door Opener Repair
Review:

Beyond incredible service! Very impressed. Eric was very helpful, friendly, and was quick to get our door back up and running! Thank you! Will definitely call again for to install the next garage door opener and service.
Matthew Rankin
Service Provided:
Garage Door Opener Install
Product:
Springs
Review:

Great customer service - same day arrival to repair our garage door quickly. Highly recommend!
Paul Gosink
Service Provided:
Garage Door Repair
Review:

Great thorough service. Mark was exceptional, explained what was wrong and my options. Thank you
Donna Chichester
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

5 Stars - Mark Sherman was my technician. He was very pleasant and informative. Filled me in on what I needed for service and answered my questions about what it entailed to get new doors in the future. He did a great job. I called Precision because I have used them before and have always been highly satisfied.
Ron Behnke
Service Provided:
Garage Door Repair
Review:

I called mid morning and by the afternoon a repair person was at work. Mine was a minor repair but I also had a periodic issue with the sun interfering with the operation of my opener. While I didn't mention that issue on the initial request, when the repair person came I asked if something could be done. Now it's ALL fixed! Excellent customer service!!
Jeanine Beahan
Service Provided:
Garage Door Repair
Review:

Fast, friendly, efficient. Fair price. Very satisfied.
David Junker
Service Provided:
Garage Door Opener Install
Product:
Rollers
Review:

I would just like to say that I am very happy with the work preformed and will share with my friends how happy I am. Thank you for a great job and the great chat that I had with the technician that did that work. Thank You and have a nice day.
Leonard M. Kmiecik, Jr.
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I appreciated receiving the same day service when I called your office to report the problem . Also, I was impressed with your Technician, Dave Ackley,who was on time for the appointment, was professional, and was quick to diagnose the problem within the Lift-Master unit. The required Gear & Sprocket Assembly was installed within a short amount of time. Was very pleased with the total experience with Precision.
Al Maccallini
Service Provided:
Garage Door Repair
Review:

My neighbor suggested Precision, as he has had a good experience with the owner and company. I received quotes from other door companies, but Ron the owner, gave me not only a great price, but also made me feel like I am more than just a customer. Felix did the installation. He is professional as well as easy going. I had a few questions after the door was put in, and Felix came to my house and answered them all to my satisfaction. I recommend Precision to any one looking for a new door or a repair.
Rick Vaughn
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I just had about the best customer service experience I have encountered. I received a text that Eric was on the way with an intro, he arrived on time and he was simply outstanding. The price was fair, and I would recommend Precision, and Eric, to anyone. Thanks for the great experience.
Ken Gamet
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

The technician from Precision Door was great. He explained the problem to me and fixed it quickly. Very professional and courteous.
George Criticos
Service Provided:
Garage Door Opener Repair
Review:

I’m very please for the service and professionalism of the two individuals that came to do the job. They ame a saw the door and check everything and the they told me what was the proble and how much it will be. Also they have the lasers at hand and they did the job. And thankful for the way tat they did the job.
Mattie Moretti
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Great job. Done quickly and well. Explained the opener and the different ways of using enhancments. Explained the ways belt drive is better than chain drive. Felix did an excellent job.
Joe Shatzel
A Response from: Ron

Thank you very much for choosing our service! We really appreciate you as our customer! Great job done by Felix!

Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

Great Service, came earlier to the appointment than scheduled and the Tech Dave Ackley was outstanding. He gave me what i needed and the options to upgrade if I wanted. Really impressed by the communication with this company and follow up. I never write reviews but these guys were awesome all around.
Carl Jutzin
A Response from: Ron

Thank you very much for choosing our service! We really appreciate you as our customer! Great job done by Dave ;)

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Overall service was excellent -- making appointment, arrival etc. The two technicians that repaired my door were amazingly efficient and professional.
John Dennis
A Response from: Ron

Thank you very much for choosing our service! We really appreciate you as our customer!

Service Provided:
Garage Door Repair
Review:

My wife hit the garage door that was previously installed by precision. The bottom panel needed replacement. The panel matched door perfectly. The technician actually arrived early. The panel was replaced in a very short amount of time and the door looks perfect.
Salvatore Victorious
A Response from: Ron

We really appreciate you as our customer! Great job done by Dave ;) Thank you!

Service Provided:
Garage Door Repair
Review:

So far I am impressed with the speed in which my problem was addressed; an issue with the electronic light beams if that's what they're called. I believe the technician's name was Mike and he was both educational and respectful. I would definitely call again if there is a problem.
J Budgeon
A Response from: Ron

Great job done by Mark! Thank you for your review, and for choosing our service!

Service Provided:
Garage Door Opener Repair
Review:

Mark was very friendly and professional. He did an excellent job in a very short time. When it’s time to invest in a new door, I will be contacting Precision. I also like the way the company utilizes technology to make the process easy for the customer.
Jim Heinlein
A Response from: Ron

Great job done by Mark, Thank you for your review! We are very happy to hear that you are HAPPY with our company and employees.

Service Provided:
Garage Door Repair
Product:
Cables
Review:

Mark did a great job repairing our opener! Will definitely be contacting Precision for any future garage door or garage door opener repair/replacement needs.
John Magliocca
A Response from: Ron

Thank you very much for choosing our service! We really appreciate you as our customer!

Service Provided:
Garage Door Opener Repair
Review:

Within minutes of my call to Precision, technician Drew called my cell phone and arrived 15 minutes later. He and his partner had a new garage door opener installed in less than an hour. Outstanding service and reasonable pricing.
Ashley P
A Response from: Ron

Great job done by Drew! Thank Ashley, we appreciate you as our customer! Thank you for your review.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
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