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Read what people are saying
about Precision Garage Door in:
Hilton, NY
Precision Garage Door of Rochesterhas received 45 reviews, averaging 4.96 Stars:
Hilton, NY
Thank you very much for sending us your review! We really appreciate you as our customer! Great job Casey!
Install Garage Doors
Product:
Garage Doors
Hilton, NY
I'm very happy with the 2 garage doors Ron installed, and the door opener Mark installed a week later to replace a failing old one. They were very pleasant and professional, answered all my questions, and did a great job of cleaning up afterward. Would definitely recommend them to others and call them if I ever have problems or need to have my other (old) opener replaced.
- Jane Twichel
Thank you very much for sending us your review! We really appreciate you as our customer!
Hilton, NY
good job!
- Donald Reynolds
Thank you very much for choosing our service!
Install Garage Doors
Product:
Garage Doors
Hilton, NY
Our garage door is working again! Our technician was prompt and courteous, and we are very happy with the work completed!
- Pam Harrington
Thank you very much for your review! Great job Mark!
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Residential Technician: Mark Sherman
Hilton, NY
Ron ; Had our door eyes replaced and door tuned up a little- @ the Bailey Rd Property- Mark did a great job- courteous, professional and friendly. I choose your company for those reasons- and your fast service. Thanks Craig Corey
- Craig Corey
Thank you very much for being a very loyal customer, we really appreciate it! Great job Mark!
Hilton, NY
Very professional & friendly service, same day repair was a huge plus, door is working well. Would use your services again when needed and will recommend to others. Thank you, Rich
- Richard Bonter
Thank you very much for taking the time to send us your review, we really appreciate your comments! Great job Mark!
Hilton, NY
Ron did a great job on fixing my garage door, my tension spring broke and 2 cables,Ron explained to me that a 16ft. garage door should really have two tension spring`s instead of one and that it would be safer.He was at my house early and got the job done fast. I will highly recommend Precision Door service to my friend`s and neighbors and I will call on them again for other work in the near future.
- Dan Keyes
Thank you very much Mr. Keyes, we really appreciate you as our customer! Thank you for your detailed review!
Hilton, NY
The door opener that I picked out over the phone was not the one that was installed. I thought that I arrainged a belt driven door opener with a lifetime warrently on the motor and the belt. A chain driven unit was installed. Since I was not able to be home at the time I had a someone meet the technician at the house. In my mind I thought the technician would be informed of the unit I had asked for over the phone. This was not the case, and I am partly responsible for not communicating what I had purchased to my friend that was meeting the technician. I really thought that everything was set up when I made my selection over the phone. Something to consider is to communicate the selection with the technician before they reach the customers house. According to my friend, the technician had no idea what I had selected. This was a learning experience for me. Thank you for your time. Oh and by the way, I do like the new opener.
- Colleen OBrien
Thank you very much for your comments, we really appreciate you as our customer. We apologize for any lack of communication on our part. Also, we do record all of our incoming phone calls for training purposes, and since we seemed to have a communication issue we did review this call. We found that our representative did a great job of explaining several opener models for over 8 min's on the phone with our customer. At first our customer stated that she was very interested in the chain drives and that's probably what she wanted. Next our representative explained the belt drive models we offer & prices, and asked for all of the customers information, and continued to schedule the appointment. Our customer did say that the belt drives sounded excellent. Next, our representative answered a few more questions about accessories and prices. At the end of the call, the customer did not give a clear indication of which opener she chose. Our representative listed all options that she talked about on our work order for the technician. We apologize that she did not ask again if the customer had narrowed it down to one choice. She did do a great job of taking the time of about 11 minutes total to accommodate all of our customer's questions. It is unfortunate that the customer's neighbor did not know exactly what opener the customer wanted when our technician arrived to do the work. We really try hard to make all of our customers happy and do really appreciate the comments and feedback to help us improve!
Hilton, NY
Definitely a 5 star experience. Ronnie is very thorough and knowledgeable as to what was wrong with our door and the repair needed to fix it. We will highly recommend Precision to friends and family, and will not hesitate to call for any future needs.
- Kevin Haude
Thank you very much, we really appreciate it!!
Hilton, NY
very professional and knowledgeable. prompt service and friendly
- Earl Palmquist
Thank you very much Mr. Palmquist!
Hilton, NY
Ron was great. My 5 year old son Ben wanted to help, Ron was very good and let him hand him tools and kid with him. He also paid him $.50 for his help, Ben loved it and the door works now. Great job..
- Mike Cronk
Thank you very much again Mr. Cronk!
Hilton, NY
Our door broke with our car still inside. The door looked as if it may fall on the car. After 5 unanswered calls to the company that installed the door we called "Precision" and Ron Kull arrived earlier than promised. Our car was not damaged and the door was expertly repaired.
- Martin Ruby
Thank you very much for your time & the review! We really appreciate it Mr. Ruby!
Hilton, NY
Came the same day I called and was able to fix the issue very quickly. Wrote down parts that may need to be replaced in the near future, did nto pressure to change them on the spot. Will definatly use again when I am ready to replace old parts.
- Mark McIntyre
Thank you very much Mr. McIntyre!
Hilton, NY
Excellent service on my garage door cable repair. Ronnie explained the unique situation I had, and how he could address it. He is very knowledgeable and earned my trust. When it comes time for a door replacement, I know who I will call!
- Craig Koelle
Thank you again Mr. Koelle!
Hilton, NY
Very quick service, friendly & helpful.
- S. Popowych
Broken Garage Door Spring Repair
Product:
Garage Doors
(585) 267-5174
(585) 267-5174(585) 300-4522
(585) 300-4522(585) 612-4164
(585) 612-4164(315) 670-4607
(315) 670-4607(585) 682-2740
(585) 682-2740(315) 290-3137
(315) 290-3137(585) 302-4334
(585) 302-4334(585) 612-4202
(585) 612-4202
Casey was awesome! He was the best installer I've ever dealt with. He worked for 12 hours straight and did a wonderful job. He excepted nothing but perfection. I was really impressed and based on my experience with him I would highly recommend Precision Door Service.
- John Fedison