(866) 835-6303

Read what people are saying
about Precision Garage Door in:

Hilton, NY

Precision Garage Door of Rochester
has received 54 reviews, averaging 4.96 Stars:
1 2 3 4 5
Review:

On time, courteous, professional and efficent. Very happy

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A Response from: Ron

Thank you very much!

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Broken torsion spring. Precision (Ron) fixed it the day I called; important since my car was trapped in the garage. He recommended some other problems that needed attention and took care of them as well. Top shelf company.

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A Response from: Mary

We appreciate you as our customer! Thank you!

Ron Kull Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Other Staff: Ron Kull
Review:

I purchased a special through Angies list- a full inspection with new rollers. The technician arrived early, was very courteous, professional and completed the job promptly. He balanced the door, and we discussed replacing the springs. He had time to replace the springs within the same appointment. I am very pleased with the end result and will use this company again.

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Service Provided:
Garage Door Opener Repair

Product:
Springs

Review:

I needed my torsion springs replaced because one of them broke. I was fortunate enough to have Felix as the gentleman who came to repair it. Not only was I very happy that he was able to make my appointment earlier than scheduled (he called ahead to see if it would be OK), but the speed at which he worked was very impressive. Felix was very friendly and was a fountain of information. As he worked he took the time to explain the importance of using quality parts and the proper maintenance and care of the door and related equipment. It was just luck that they sent Felix to my house, but if you need any service done to your door, you would be extremely fortunate to have Felix as your service man. Thanks Felix!!

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Felix Coriano Service Provided:
Broken Garage Door Spring Repair

Residential Technician: Felix Coriano
Review:

Nice guy!! Worked hard!! All is well, so far!! Thank you!

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Service Provided:
Broken Garage Door Spring Repair

Review:

They showed up on time, fixed the problems, and now my garage door works better than ever! The technician was friendly, helpful and knowledgeable; the work was done quickly and the site was left clean. I highly recommend Precision and will call them again without hesitation.

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Service Provided:
Garage Door Repair

Review:

Great work! Honest, fair and timely service.

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A Response from: Mary

We appreciate you as our customer, thank you very much!

Ron Kull Service Provided:
Garage Door Repair

Other Staff: Ron Kull
Review:

I had three garage doors put in.Dave did a super job.If you are looking for a great company to put in a new door or repair job.You will find this company to be first rate!!!

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A Response from: Mary

Thank you for choosing our service, and sending us your review! Great job by Dave!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Mark was very professional and courteous. He explained the options and answered my questions. He completed the repair in a reasonable time. Great job by Mark!!!

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A Response from: Ron

Thank you very much for sending us your review! Great job done by Mark!

Service Provided:
Broken Garage Door Spring Repair

Review:

Casey was awesome! He was the best installer I've ever dealt with. He worked for 12 hours straight and did a wonderful job. He excepted nothing but perfection. I was really impressed and based on my experience with him I would highly recommend Precision Door Service.

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A Response from: Ron

Thank you very much for sending us your review! We really appreciate you as our customer! Great job Casey!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

I'm very happy with the 2 garage doors Ron installed, and the door opener Mark installed a week later to replace a failing old one. They were very pleasant and professional, answered all my questions, and did a great job of cleaning up afterward. Would definitely recommend them to others and call them if I ever have problems or need to have my other (old) opener replaced.

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A Response from: Ron

Thank you very much for sending us your review! We really appreciate you as our customer!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

good job!

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A Response from: Ron

Thank you very much for choosing our service!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Our garage door is working again! Our technician was prompt and courteous, and we are very happy with the work completed!

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A Response from: Ron

Thank you very much for your review! Great job Mark!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Ron ; Had our door eyes replaced and door tuned up a little- @ the Bailey Rd Property- Mark did a great job- courteous, professional and friendly. I choose your company for those reasons- and your fast service. Thanks Craig Corey

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A Response from: Ron

Thank you very much for being a very loyal customer, we really appreciate it! Great job Mark!

Service Provided:
Garage Door Opener Repair

Product:
Opener

Review:

Very professional & friendly service, same day repair was a huge plus, door is working well. Would use your services again when needed and will recommend to others. Thank you, Rich

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A Response from: Ron

Thank you very much for taking the time to send us your review, we really appreciate your comments! Great job Mark!

Service Provided:
Garage Door Repair

Review:

Ron did a great job on fixing my garage door, my tension spring broke and 2 cables,Ron explained to me that a 16ft. garage door should really have two tension spring`s instead of one and that it would be safer.He was at my house early and got the job done fast. I will highly recommend Precision Door service to my friend`s and neighbors and I will call on them again for other work in the near future.

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A Response from: Ron

Thank you very much Mr. Keyes, we really appreciate you as our customer! Thank you for your detailed review!

Ron Kull Service Provided:
Broken Garage Door Spring Repair

Other Staff: Ron Kull
Review:

The door opener that I picked out over the phone was not the one that was installed. I thought that I arrainged a belt driven door opener with a lifetime warrently on the motor and the belt. A chain driven unit was installed. Since I was not able to be home at the time I had a someone meet the technician at the house. In my mind I thought the technician would be informed of the unit I had asked for over the phone. This was not the case, and I am partly responsible for not communicating what I had purchased to my friend that was meeting the technician. I really thought that everything was set up when I made my selection over the phone. Something to consider is to communicate the selection with the technician before they reach the customers house. According to my friend, the technician had no idea what I had selected. This was a learning experience for me. Thank you for your time. Oh and by the way, I do like the new opener.

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A Response from: Ron

Thank you very much for your comments, we really appreciate you as our customer. We apologize for any lack of communication on our part. Also, we do record all of our incoming phone calls for training purposes, and since we seemed to have a communication issue we did review this call. We found that our representative did a great job of explaining several opener models for over 8 min's on the phone with our customer. At first our customer stated that she was very interested in the chain drives and that's probably what she wanted. Next our representative explained the belt drive models we offer & prices, and asked for all of the customers information, and continued to schedule the appointment. Our customer did say that the belt drives sounded excellent. Next, our representative answered a few more questions about accessories and prices. At the end of the call, the customer did not give a clear indication of which opener she chose. Our representative listed all options that she talked about on our work order for the technician. We apologize that she did not ask again if the customer had narrowed it down to one choice. She did do a great job of taking the time of about 11 minutes total to accommodate all of our customer's questions. It is unfortunate that the customer's neighbor did not know exactly what opener the customer wanted when our technician arrived to do the work. We really try hard to make all of our customers happy and do really appreciate the comments and feedback to help us improve!

Felix Coriano Service Provided:
Garage Door Opener Install

Residential Technician: Felix Coriano
Review:

Definitely a 5 star experience. Ronnie is very thorough and knowledgeable as to what was wrong with our door and the repair needed to fix it. We will highly recommend Precision to friends and family, and will not hesitate to call for any future needs.

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A Response from: Ron

Thank you very much, we really appreciate it!!

Ron Kull Service Provided:
Garage Door Repair

Product:
Garage Doors

Other Staff: Ron Kull
Review:

very professional and knowledgeable. prompt service and friendly

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A Response from: Ron

Thank you very much Mr. Palmquist!

Ron Kull Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Other Staff: Ron Kull
Review:

Ron was great. My 5 year old son Ben wanted to help, Ron was very good and let him hand him tools and kid with him. He also paid him $.50 for his help, Ben loved it and the door works now. Great job..

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A Response from: Ron

Thank you very much again Mr. Cronk!

Service Provided:
Garage Door Repair

Product:
Cables

Review:

Our door broke with our car still inside. The door looked as if it may fall on the car. After 5 unanswered calls to the company that installed the door we called "Precision" and Ron Kull arrived earlier than promised. Our car was not damaged and the door was expertly repaired.

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A Response from: Ron

Thank you very much for your time & the review! We really appreciate it Mr. Ruby!

Ron Kull Service Provided:
Garage Door Repair

Other Staff: Ron Kull
Review:

Came the same day I called and was able to fix the issue very quickly. Wrote down parts that may need to be replaced in the near future, did nto pressure to change them on the spot. Will definatly use again when I am ready to replace old parts.

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A Response from: Ron

Thank you very much Mr. McIntyre!

Ron Kull Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Other Staff: Ron Kull
Review:

Excellent service on my garage door cable repair. Ronnie explained the unique situation I had, and how he could address it. He is very knowledgeable and earned my trust. When it comes time for a door replacement, I know who I will call!

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A Response from: Ron

Thank you again Mr. Koelle!

Ron Kull Service Provided:
Garage Door Repair

Other Staff: Ron Kull
Review:

Very quick service, friendly & helpful.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Garage Doors

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Monroe County

(585) 267-5174

(585) 267-5174
Genesee County

(585) 300-4522

(585) 300-4522
Livingston County

(585) 612-4164

(585) 612-4164
Ontario County

(315) 670-4607

(315) 670-4607
Orleans County

(585) 682-2740

(585) 682-2740
Wayne County

(315) 290-3137

(315) 290-3137
Wyoming County

(585) 302-4334

(585) 302-4334
Yates County

(585) 612-4202

(585) 612-4202
Precision Door Service
Office: (585) 223-8960
650 Mile Crossing Blvd.
Rochester, NY 14624