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Read what people are saying
about Precision Garage Door in:

Penfield, NY

Precision Garage Door of Rochester
has received 78 reviews, averaging 4.95 Stars:
Review:

Precision was the firm I purchased the opener from, so I turned to you for repairs. As always the responsiveness and service from Precision was 5- Star. It was a nice touch getting a heads-up e-mail including the name and photo of the technician who would arrive later in the day. Felix called to see if I minded him arriving a little early....of course not! This is the 2nd time due to freeze and thaw that my door jumped the track....last time the (anonymous) technician said since I was the cheeriest person he had dealt with that day, the quick fix was no-charge. Thank-you to your team!
judy mcgrath
A Response from: Mary

Thank you very much for being our returning customer, we really appreciate it! Thanks for the very detailed review. Great job done by Felix!

Felix Coriano Service Provided:
Garage Door Opener Repair
Residential Technician:
Review:

The tech, David, was very experienced, personable and professional. The quality of the installation work was excellent. The time from initial failure of our old door system to a brand new door and opener was quick. Very satisfied.
George McCollough
A Response from: Mary

Thank you for taking the time to send us your review! Excellent job done by Dave!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

5 stars. Felix fixed our garage door quickly. He performed a safety check when the work was complete. Precision lets you know who is coming to your home; they call before they arrive. Great customer service. Would highly recommend to family and friends.
Andrew & Jenny Affronti
A Response from: Mary

Thank you very much for your comments & review! Great job Felix!

Felix Coriano Service Provided:
Garage Door Repair
Residential Technician:
Review:

Ron came and replaced broken tension spring. He also advised me that it would be a good time to replace the rollers as well(with polyeurethane) ones). He did not pressure me into the decision, I made the decision and he was able to do all the work within a few hours. Service was professional from start to finish.
Timothy Kellett
A Response from: Ron

We really appreciate you as our customer, thank you! Thank you for sending us your review!

Ron Kull Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
Other Staff:
Review:

We needed a new keypad installed for our garage door and called Precision. Everything from the appointment to the install was performed in a professional manner. On the day of the install we were called prior to the technician showing up to let us know he was on his way. The job was performed by owner Ron Kull who was professional, knowledgeable and went the extra mile to make sure we were satisfied in every way. When we need our garage door serviced in the future, we will call Precision again.
David Johnson
A Response from: Ron

Thank you very much for your review! We really appreciate you as our customer!

Felix Coriano Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Residential Technician:
Review:

Thank You!!!!!!!!!!!!
Paul Strelau
A Response from: Ron

We really appreciate you as our customer! Thank you!

Ron Kull Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Other Staff:
Review:

EXCELLENT JOB
Richard Petrie
A Response from: Ron

Thank you very much for choosing our service & sending us your comments!

Mark Sherman Service Provided:
Broken Garage Door Spring Repair
Residential Technician:
Review:

Mark Sherman was excellent. This was an emergency service (Sunday) and he came around 6:00 pm. We called another place that offered similar services and they quoted an outrageous price over the phone without even seeing the issue. It was clear that the person did not want to do the work even though they offered emergency services. Mark was extremely accommodating and did the work in a well professional manner. There is no doubts that we will use Precision again when needed. They truly understand customer service!
Mark Pfuntner
A Response from: Ron

Thank you very much for choosing our service, and sending your detailed review! Great job Mark!

Mark Sherman Service Provided:
Garage Door Repair
Residential Technician:
Review:

Was a great and freindly person, Told me what i needed, price got to work and was out quickley.Top rate.
Brian Colbert
A Response from: Ron

Thank you very much for choosing our service! We really appreciate you as our customer!

Mark Sherman Service Provided:
Broken Garage Door Spring Repair
Residential Technician:
Review:

We are very happy with our new garage door opener. It is amazingly quiet. The service was excellent and our technician explained in detail the benefits of the new opener and how to maintain it.
Tom Conant
A Response from: Ron

Thank you very much for sending us your comments! We appreciate you as our customer!

Ron Kull Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Other Staff:
Review:

Service was timely and Mark went above and beyond to not only fix the problem but improve the door's performance overall. Great job.
Mary Lou Bambarger
A Response from: Ron

Thank you very much for choosing our service, we really appreciate you as our customer! Great job Mark!

Mark Sherman Service Provided:
Garage Door Opener Repair
Residential Technician:
Review:

Great job!
Robert Fortuna
A Response from: Ron

We really appreciate you as our customer, thank you!

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I'm writing this review more than 5 months after the service call because most people are usually satisfied immediately after service is performed, but I wanted to be able to report that my garage door is still operating perfectly and smoothly several months later. Mark came promptly per the scheduled appointment time when I had a garage door that couldn't even be operated manually and was falling (dangerous!) from the top. The opener had completely failed and needed to be replaced and the condition of other parts like bearings and rollers were not good either. So it was a "big job" but I appreciated Mark explaining the problem, the solution(s) and my options. I like asking questions and watching the work during any type of service call as I always learn something new and Mark explained everything to my satisfaction, and he also told me what I could do to keep everything in good working order. It was a very cold February morning but he did everything cheerfully and was very professional, and cleaned up afterwards. I was on that day and still am a satisfied customer today.
Catherine Mori
A Response from: Ron

Thank you very much for your very detailed review! We appreciate that you took some time to make sure everything still worked good a few months out, great idea! Great job done by Mark!

Mark Sherman Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Residential Technician:
Review:

The technician was very courteous and came in time and also fixed the problem quickly. I am very satisfied with your service. Debabrata Bhattacharjee
Gauri Bhattacharjee
A Response from: Ron

Thank you very much for choosing our service! Great job Mark!

Mark Sherman Service Provided:
Garage Door Repair
Product:
Cables
Residential Technician:
Review:

Great service!
Leigh Ann Schon
A Response from: Ron

Great job Josh!

Service Provided:
Garage Door Repair
Review:

Great service from the initial phone call to the technician and his work!
Noel Battey
A Response from: Ron

Thank you very much for sending in your review! Great job done by Mark!

Mark Sherman Service Provided:
Broken Garage Door Spring Repair
Residential Technician:
Review:

Precision was referred to my by my realtor, Ben Henderson. Ron Kull showed up assessed the situation within minutes ( a badly frayed cable), replaced faulty cable, balanced all forces, tightened bolts and voila! the door was good as new. Service was explained, efficient, technician was knowledgeable and courteous. Great experience!
Carolyn Gray
A Response from: Ron

Thank you very much for sending us your review!

Ron Kull Service Provided:
Garage Door Repair
Other Staff:
Review:

Great job. Got done what needed doing and in a reasonable amount of time. Quick turn-around from time of placing the call to service tech on sight. Would not hesitate to recommend you to anyone needed garage door service of any type.
Bob Dobbin
A Response from: Ron

Thank you very much, we really appreciate you as our customer!

Ron Kull Service Provided:
Garage Door Opener Install
Other Staff:
Review:

Mark did a very professional job. Very good technician.
Stephen Chamberlain
A Response from: Ron

Thank you very much for sending us your review! Great job Mark!

Mark Sherman Service Provided:
Garage Door Opener Repair
Residential Technician:
Review:

Your advertising coupon was very professional and induced me to call. I was given an appointment for the next day, and Mark called as promised and came on time. He determined that we needed a new opener and installed it in about 1.5 hours after arrival. He was friendly, professional, and informative. Overall, I was very pleased.
Lawrence Nazarian
A Response from: Ron

Thank you very much for choosing our service! We really appreciate you as our customer! Great job Mark!

Mark Sherman Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Residential Technician:
Review:

Dear Precision, The Technician (Mark) was great. First he had "called" to say he was at a job site that was running bit longer than expected(which was fine since I was home for the remainder of the day anyway). Secondly, I had lost my voice with Laryngitis & Mark was able to talk to my husband on the phone & explain the door situation. And lastly he had given me great information to maybe replacing the door opener and how to keep the tracks from becoming flat & showed me how to tighten the bolts on the door. He was quick and very, very nice to have as a service Technician.
Nancy VanNess
A Response from: Ron

Thank you very much for choosing our service & for sending us your detailed review! We really appreciate you as our customer!!

Mark Sherman Service Provided:
Garage Door Repair
Product:
Cables
Residential Technician:
Review:

Our spring broke, so we had it replaced along with new rollers and cables. However the old door began popping after these repairs. Ronnie came by the same day we called him and said we needed a new door and he gave us a full credit for the prior work toward the new door. Mark installed the new door the next day. He was very friendly even as I watched him work to learn how the pros install doors. He was nice to return two days later, on short notice, to install the weatherstripping after I painted the trim around the new door. Their customer service is excellent and their product are top quality.
Dana Quiel
A Response from: Ron

Thank you very much for sending us your detailed review, we really appreciate your comment! We so glad to hear that you are satisfied with your experience, thank you. Great job Mark!

Mark Sherman Service Provided:
Install Garage Doors
Product:
Garage Doors
Residential Technician:
Review:

Mark did an excellent job installing the 2 springs, on a very hot, hot day.. You have a super installer.. Ed
Ed Plonsky
A Response from: Ron

Thank you very much!! We really appreciate you as our customer! Great job done by Mark!!

Mark Sherman Service Provided:
Broken Garage Door Spring Repair
Residential Technician:
Review:

Mark was excellent! He was on time, diagnosed the issue and completed the repairs very quickly. He was very professional and courteous. I couldn't have asked for better service! I would definitely recommend Precision to anyone!
John Toto
A Response from: Ron

Thank you very much for sending us your review, we really appreciate you choosing our service! Great job done by Mark!

Mark Sherman Service Provided:
Broken Garage Door Spring Repair
Residential Technician:
Review:

Felix was very nice and did a great job!
Maureen Massaro
A Response from: Ron

Thank you very much for your review!

Felix Coriano Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Residential Technician:
Review:

Mark did an excellent job on the repairs at our house today, thank you!
B. Kowiak
A Response from: Ron

Thank you very much for calling us with your comments! Great job Mark!

Mark Sherman Service Provided:
Broken Garage Door Spring Repair
Residential Technician:
Review:

I have used Precision for over 10 years because of their 24 hr. operator availability and quick response from a nearby location. Repairs have been well done by courteous technicians. Of course, I would always prefer lower prices.
Ned Seachman
A Response from: Ron

Mr. Seachman, thank you very much for taking the time to submit a review! We really appreciate you as our customer!

Mark Sherman Service Provided:
Broken Garage Door Spring Repair
Residential Technician:
Review:

I found Precision on line and liked the reviews and also liked the location , because it's near to my home....Mark Sherman was FABULOUS!!!!!! 5 Stars.!!!!!! He came when he told us he would, put a new door in and a new opener and was very neat and professional. I'm not too good with technology, but with Marks help he showed me all the instructions and made it easy for me to understand....Give Mark a HUGE raise ! I will recommend Precision and especially Mark....Thanks so much, Annie Nocera.
Charles Nocera
A Response from: Ron

Thank you very much! We really appreciate your time & your comments! Great job Mark!

Mark Sherman Service Provided:
Install Garage Doors
Residential Technician:
Review:

Very great company. Quality door and quality work. Very happy with my new garage door. Thanks
Mike Poliszuk
A Response from: Ron

Thank you Mr. Poliszuk for taking the time to send us your comments, we really appreciate it!!

Ron Kull Service Provided:
Install Garage Doors
Product:
Garage Doors
Other Staff:
Review:

I needed my garage door fixed on the weekend and considered it an emergency,which incurred an extra charge, but was well worth it. Great timely response and excellent service. I will need a new garage door opener soon. These are the people I will be ordering from.
garry rozell
A Response from: Ron

Thank you for your comments, we really appreciate you as our customer! Great job Felix!

Service Provided:
Garage Door Repair
Product:
Rollers
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