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Read what people are saying
about Precision Garage Door in:

Rochester, NY

Precision Garage Door of Rochester
has received 646 reviews, averaging 4.97 Stars:
Review:

Yes, a broken garage door spring … surprise!!! Your 7x24 service made my day and then complete by the great service provided by Drew Stewart, the technician. I appreciated knowing the name of the technician assigned to my call, Drew's call to inform me he was on the way, and then the great service he provided! Very professional and explained what was needed and what needed to be checked. Thank you Precision! Thank you, Drew.
Antonia Carfagna
Drew Stewart Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Residential Technician:
Review:

5 stars very professional and polite.
Carol Mastowski
Mark Sherman Service Provided:
Garage Door Opener Repair
Residential Technician:
Review:

Wow, I was very please with the work Mark Sherman did replacing my garage door opener. He was GREAT! His job was perfect! I am very happy with the job he did and I am looking forward to recommend him to any of my friends.
Hans Susstrunk
Mark Sherman Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Residential Technician:
Review:

Chose Precision because of the advertisement on a billboard. Looked at the website and saw nothing but great reviews so I gave them a call. Great customer service, great work and to show up the next day is unbelievable. Have already recommended them to friends and family. Thanks again!
Tim Hecht
Ron Kull Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Other Staff:
Review:

I would give Mark's service on Saturday a 5-star rating. He came right on time, found the problem was a broken wire in the activation system, and fixed it. Now the door works fine. He also did a lubrication of the mechanism, and the door runs quieter now. All this for about $50! So it was a very good service.
Trevor Ewell
Mark Sherman Service Provided:
Garage Door Opener Repair
Residential Technician:
Review:

Came when they said they would come, made the repair that was needed, was pleasant and courteous, was reasonably priced. Will use Precision for all future repairs needed.
Tammy Dostman
Mark Sherman Service Provided:
Broken Garage Door Spring Repair
Residential Technician:
Review:

I am a repeat customer of Percision. We originally called 10+ years ago for a broken spring. We called on a Saturday afternoon, and a tech arrived a short time later. At that time the tech quickly rectified our problem, by replacing a broken spring. He explained that we only had one spring, but a two spring system would be recommended due to the size of our door. The work was done quickly and at a fair price. Today, my daughter called me at work to say she heard a loud noise while the garage door was closing, and the door was stuck halfway down. I told her not to worry, I know a guy. When I arrived home, I found a broken spring and a broken cable. I looked up the number for Precision Door and called for after-hours service. Within minutes I received a phone call from a tech who told me he was on his way to my home. He arrived and looked over the job and gave me an exact quote. He had all the parts in stock, on his truck, and had the door operating in about an hour. Prompt, courteous, and very professional. Three words I would use to describe the individual who serviced my garage door, on both occasions ! I would recommend your company to anyone.
Vincent Ariola
Marty Brodie Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Residential Technician:
Review:

Eric was great, didn't take long didn't try give me what I didn't need. Right to the point made sure it safe and in running order. Great price! Thanks will definitely use in the future if needed or recommend.
Solana C.
Eric Johnsen Service Provided:
Garage Door Repair
Residential Technician:
Review:

I decided to go with Precision because of the great reviews I saw. They did not disappoint. Service was very quick! They came on a Sunday morning to fix my door. Eric did a GREAT job getting me up and going again. I would highly recommend Precision based on my experience.
Bill Crocker
Eric Johnsen Service Provided:
Garage Door Repair
Product:
Cables
Residential Technician:
Review:

Your installer was very efficient and explained what the problem was and what the options were. He performed the work in a timely manner.
Peter Zepetella
Eric Johnsen Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Residential Technician:
Review:

Felix was prompt and very personable. He was able to fix our problem quickly and also lubricated all of our garage doors as well as nailing up some molding over one of the doors. All this for 54.00! Good DEAL !
Pat Hunt
Felix Coriano Service Provided:
Garage Door Repair
Residential Technician:
Review:

We were very satisfied with the service and rep , Dave from your company. He explained what needed to be done, and did it in record time, wasn't high pressure when we asked him questions about new door prices. We will definitely call Precision again.
Ellen and Richard Rebban
Dave Ackley Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Residential Technician:
Review:

Mark was here at time promised and got right to work. Completed installation as promised and hauled away all trash generated. Excellent job by a quality person and company.
Carol Favret
Mark Sherman Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Residential Technician:
Review:

Was here in a timely manner and got the job done quickly
Steven Drogan
Mark Sherman Service Provided:
Garage Door Repair
Product:
Springs
Residential Technician:
Review:

Well done. He knows the door systems very well. Went right to the problem and fixed it. Then performed several maintenance items. This kind of service makes me feel good. Thanks
Ken Corby
Mark Sherman Service Provided:
Garage Door Repair
Residential Technician:
Review:

I am happy with the results
Shirley Klumpp
Eric Johnsen Service Provided:
Garage Door Repair
Residential Technician:
Review:

Marty was courteous and friendly. I contacted Precision Door to find out what was wrong with my Genie door opener and if it could be repaired. I was never told what was wrong with it or whether or not it could be repaired (I did later see a review that they don't install Genie products so I am still wondering if mine can be repaired)... Instead he tried to sell me a new door. Why? Because my door (which even he admitted is in great condition still) is old and heavy. When I said a new door was not happening he explained that he was recommending it because one of my springs was not in great condition and the other spring was doing all of the heavy lifting (a new door would be lighter and have a different spring system). When I asked point blank if the spring could just be replaced I found out it could but that they don't carry springs that large and it would have to be ordered. While he was figuring out a new estimate for me I started looking online for spring costs. Well, I was quite surprised when Marty's quote for springs was 3 times the retail price I found online. I understand businesses mark up the products they sell but 3 times the RETAIL price is a bit excessive. Your staff is friendly and I don't doubt that your company has good products and does good work. I do however wonder about your honesty and integrity. I value honesty and the way this visit was handled does not make me comfortable with your company.
Marlana
Marty Brodie Service Provided:
Garage Door Opener Repair
Residential Technician:
Review:

Thank you for you quick and on time precision service. The gentleman you sent was excellent and early too.
Joe Korn
Felix Coriano Service Provided:
Garage Door Repair
Product:
Cables
Residential Technician:
Review:

I'm Happy with the service I received from Precision door. My appointment was at 8:00 am the technician arrive 15 minutes early. Introduced him self dress professional and greet me with a smile. The service was great and Ron was very knowledgeable. Will refer to friends and family.
Claxton Wells
Ron Kull Service Provided:
Garage Door Repair
Product:
Springs
Other Staff:
Review:

Marty did a nice job fixing our garage. Was able to come earlier than scheduled. Recognized he had to replace a part that was replaced a few months earlier so did not charge. All in all very happy
Neal Rogachefsky
Marty Brodie Service Provided:
Garage Door Repair
Residential Technician:
Review:

I chose Precision on a friends referral and because they were close by. I appreciated that the service person was prepared to install a new garage door opener and I did need so no time was wasted. I also appreciated him trying to save me money in any way he could. I’m very happy with Precision and I highly recommend them. I give them a 5 star rating
Lori Zajia
Marty Brodie Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Residential Technician:
Review:

Thank you so much for your immediate response to my garage door concern. Mark came and found that it was most probably just a matter of the door needing to be oiled. He checked it, oiled it and my door is opening and closing. I am very pleased. First time customer but now I know who to call should I have door problems!
Jeanne Yamonaco
Mark Sherman Service Provided:
Garage Door Repair
Residential Technician:
Review:

This team is incredibly talented. They came today and assessed my door. They' re recommendations were honest and realistic. Its hard to find these days reliable service companies like this one. They have gained with me a lifetime customer. Thanks again Ron and the entire team.
Joan Garcia
Ron Kull Service Provided:
Garage Door Repair
Other Staff:
Review:

I had two new garage doors installed. Very impressed with the job that Mark and Dave did. I highly recommend Precision Door Service.
Bob Osburn
Ron Kull Service Provided:
Install Garage Doors
Product:
Garage Doors
Other Staff:
Review:

The service man did not have the part my garage door required BUT helped me solve the problem. He was polite and helpful, which were very much appreciated ! THANK YOU !
Karen D.
Drew Stewart Service Provided:
Garage Door Repair
Residential Technician:
Review:

Ron came by to give me an estimate and he was very reasonable and told me that he really didn't know the price since the door was a different size than what he was used to I really appreciated his honesty
Tiffany Noble
Ron Kull Service Provided:
Install Garage Doors
Product:
Garage Doors
Other Staff:
Review:

I realized my garage door didn't work after 6 p.m. on a Friday. I was thrilled that Precision was able to repair my door the very next day. Their service was excellent and timely. I would definitely recommend them to anyone. Definitely five stars!!!
Pat L.
Ron Kull Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Other Staff:
Review:

Thank you for your great service! Drew Stewart did a fantastic job through the whole process, from viewing the job and giving an estimate, to efficiently installing the new door and opener. Excellent.
Linda Brown
Drew Stewart Service Provided:
Install Garage Doors
Product:
Opener
Residential Technician:
Review:

What great service! Ron came and told me what I needed and what I didn't need. Offered me a quote on the spot. The tech, Dave who came to do the work was thorough, neat and provided all the information needed to operate my system. I will definitely use Precision for any future needs with my garage door.
K DeMille
Ron Kull Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Other Staff:
Review:

We called Precision primarily because of its 5-Star rating, but also it’s location. Our technician,Marty, was personable, efficient, made sure the job was done correctly and really seemed to take pride in his work! Big bonus is that the cost to repair our garage door was no where near what we expected it to be. I would highly recommend Precision!
Thomas Kennedy
Service Provided:
Garage Door Repair
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