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Technician arrived promptly and received quote shortly after our appointment which was nice but that’s about the only positive things I can say. I was asked how much I wanted to spend at the beginning of our visit which I did not like at all. He said he didn’t want to give me quotes on doors that I didn’t want ($$$) . I was also asked questions I didn’t know answers to like “ do you want an insulated or non insulated door ?” Never explaining the difference when he clearly knew I didn’t know which . He seemed annoyed when I didn’t know what I wanted . Maybe these things could be explained when scheduling the estimate. The technician made me feel like he was annoyed and I was wasting his time . I even had the furnace installers all day and they walked by and overheard our conversation and when the AC guys left at the end of the day they asked about garage door and I expressed how I felt and they said they picked right up on his tone/attitude with me. I will not be using this company because I am sure there is another company out there that cares about customers and how to talk with them . I never even looked at the prices because it didn’t matter at this point .

- Cay Lee

After contacting another company and waiting 6-hours for a call back, which never came, I called Precision. They scheduled an appointment and Senaid was here within 2 hours! He replaced both springs and had my garage door opening, again, in 45 minutes! Very nice guy who really knew his stuff. Wish I would have called Precision in the first place! I’m going to call and have them back to replace my garage door opener, which is old and noisy, and my garage door... which is original to my 1972 built home! From start to finish, extremely friendly and professional service. Great find... I highly recommend!

- Larry Staub

Great and friendly service!

- Michael Palmer

Ron did a great job! Thanks again and will definitely recommend.

- Matt Bell

Mark was great and knowledgeable. Thank you!

- Phil Jakubowski

Our tech, Felix, was courteous, clean, polite and professional. Would highly recommend Precision.

- Jennifer

Fast service, very friendly, would recommend to others.

- Jeremy Gerevics

Your Tech arrived well before expected. He looked at the problem (broken spring) assessed the repairs needed and gave me an estimate right away. I approved the cost and he had my door fixed and operating better than ever in no time. The price was very reasonable and the entire process was completed within about an hour from when I called. Outstanding service!!

- Jim Monaghan

Chose Precision because of their reputation. Dave Ackley inspected the door and was honest and not pushy which was appreciated. Will have door repaired by Dave when it is needed.

- Vineta Freyn

Excellent service

- Casey Dunlavey

Couldn't be happier. Was quoted a price after he had a look at what needed to be done. He was able to finish the job quicker than he estimated and lowered the final cost to reflect it!

- Paul Redden

Extremely impressed with the level of customer service and resolution to our problem. Dave was awesome and even called to push up the time since he knew our cars were stuck inside our garage. Highly recommend Precision Door. Thank you!

- Bill Walker

Excellent, friendly, professional service. Timely arrival and concise information and communication

- Richard Bartela

I was very pleased with the service I received from Ron. He was on time and very personable. He answered all my questions and throughly explained how to use my new key pad and remotes. I recommend him to anyone needing services from Precision!

- Mandy Vanderhorst

We have had our garage door repaired a few times with Precision. We have always gotten an appointment when we needed it. The repairmen have been professional and explained the repairs to us. We would highly reccomend Precision.

- Robert Eckerson

I was really in a difficult situation... broken door spring after 5pm. Within 2 hours a Precision technician arrived. He was courteous, knowledgeable, and very professional. He completed the job quickly and completely. I would highly recommend Precision Door Service.

- Kathleen Wax

I highly recommend Precision Door, giving them a 5 star rating installing my new garage door. Both Ron who did the estimate and Marty who installed the door. Both were prompt and on time as promised, calling ahead to tell me they were on their way. I’m enjoying the new quietness of the new door replacing a 40 + yr original door. I felt their price was reasonable in comparison to my other estimates.

- Carol Kane

Mark was very thorough and kind. Great service from start to finish!

- Kim Tuttle

Mark repaired my garage door cables and springs. He was friendly, respectful and professional. He explained everything to me. I would highly recommend Mark. I will definitely use Precision for my future garage door needs.

- Debbie Kovacic

Mark was very professional and respectful. He did everything that needed to be done in a timely manner. 5 stars

- Yvonne Doyle

Excellent service and honest! Showed up the day we called and had repaired immediately.

- Michelle Brown

As always... tremendous service! Arrived early, emtremely friendly and helpful

- Brian Dirienzo

Mark was extremely helpful and apologetic as he was unable to repair the garage door opener. I always use this company and am always pleased with the results.

- Peggy Staderman

Thank you very much for choosing our service and sending us your review!

I called mid morning and by the afternoon a repair person was at work. Mine was a minor repair but I also had a periodic issue with the sun interfering with the operation of my opener. While I didn't mention that issue on the initial request, when the repair person came I asked if something could be done. Now it's ALL fixed! Excellent customer service!!

- Jeanine Beahan

So far I am impressed with the speed in which my problem was addressed; an issue with the electronic light beams if that's what they're called. I believe the technician's name was Mike and he was both educational and respectful. I would definitely call again if there is a problem.

- J Budgeon

Great job done by Mark! Thank you for your review, and for choosing our service!

Spent a lot of time trying to decide which garage door company in Rochester to go with. Very happy we chose Precision. Quality product and quality workmanship. Precision has my highest recommendation.

- Matthew Grey

Drew always is prompt and professional!

- Mary Jo Hazelden

I was very pleased with the work perrformed today by Drew and will continue to recommend Precision Door Service to family and friends. Good work at a fair price. Service Rating: 5 Star

- Robert Walker

Marty was knowledgeable, efficient and friendly when installing my garage door.

- Jody Illingworth

I used precision in the past and was happy with good service so I chose them to replace a broken spring.Ron was on time and worked smooth and confident in replacing spring.He answered all my questions and charged a fair price for his work.

- Wayne Slack