4.9 1 2 3 4 5 150 Reviews

From Penfield, NY Homeowners

Garage Door Repair in Penfield, NY - Page 4

Precision Garage Door

Same-day garage door repair in Penfield, NY, with 24/7 live phone support, openers, new garage door installation & emergency service. We Fix Garage Doors Right ®.

Garage Door Repair in Penfield, NY

Serving Penfield, NY

Proudly serving the Penfield, NY community with same day service.

Service truck

Local Garage Door Repair in Penfield, NY

Precision Garage Door of Rochester NY provides same-day garage door repair in Penfield, NY, with 24/7 live phone support. We repair garage doors and openers of nearly all makes and models and provide free estimates on new garage doors and openers.

Penfield, NY homeowners call us for broken springs, noisy or malfunctioning doors, garage door opener problems, and doors that won't open or close properly. Our technicians provide clear explanations and upfront pricing before work begins.

The reviews below are from customers who have used Precision Garage Door for service in and around Penfield and reflect their experiences with our technicians, repairs, and customer service.

Same Day Service

We fix it fast, often the same day

Upfront Pricing

Honest, flat-rate pricing with no surprises

Local & Trusted

Proudly serving local communities

Map of Penfield, NY

Serving Penfield, NY

and surrounding communities

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What Customers are Saying

Summary based on the 150 most recent customer reviews

Precision Garage Door of Rochester in Penfield is reviewed very positively for prompt, professional garage door service and knowledgeable technicians who explain issues clearly, offer options, and complete repairs or installations efficiently. Customers frequently highlight courteous, friendly communication, smooth scheduling, and strong workmanship, with many noting fair pricing and high-quality results that leave doors operating quietly and reliably.

What Customers in Your Area Mention Most

Professionalism (68) Reviewers consistently describe the team as professional, courteous, and respectful, with technicians who are easy to work with and perform the job in a polished, businesslike manner. Speed (49) Customers repeatedly praise fast service, including same-day or next-day help, quick diagnosis, and efficient repairs or installations that are completed promptly. Communication (46) Reviews often note clear explanations, helpful updates, and technicians who take time to walk customers through the problem, repair options, and maintenance tips. Service (44) Customers consistently praise the overall service experience as excellent, helpful, courteous, and customer-focused from first contact through completion. Responsiveness (42) Reviewers frequently mention quick callbacks, prompt scheduling, and staff who answer calls and arrive when expected or sooner than expected. Expertise (41) Technicians are regularly described as knowledgeable, capable, and able to diagnose problems accurately while recommending practical solutions. Friendliness (39) Many reviews highlight friendly, personable, and pleasant technicians who make the service experience comfortable and easy. Workmanship (38) Customers praise thorough, efficient repairs and installations, often noting careful work, complete fixes, clean finishes, and doors that operate smoothly afterward. Value (20) Reviewers who mention cost usually say pricing is fair, reasonable, or competitive, and several describe the service as worth the price.

Recent Reviews from Penfield, NY

David Gardner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 10/31/2016

Called and service tech was out within four hours. Great timing and everything was done quickly and at a reasonable price. Thank you.

Response from Mary Business Owner

Thank you for choosing our service, and sending us your review!

Service: Garage Door Repair

Devin Pogue

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 10/14/2016

I was having significant issues with my old garage door; I was not sure what needed to be done. I had Mark S. from Precision out to take a look. In no time he had the problem diagnosed, I needed a whole new opener. He stayed past 6pm to ensure everything was installed and running properly. The new system he installed is much quieter and runs very smooth. I would highly recommend Mark and Precision Garage Door.

Response from Mary Business Owner

Thank you for choosing our service, and sending us your review!

Service: Garage Door Opener Install

Product: Garage Door Opener

Courtney Hibbard

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 08/21/2016

I called Precision on a Saturday afternoon & had my garage door serviced by 8pm. Dave Ackley was prompt, kind & professional. Thank you!

Response from Mary Business Owner

Thank you very much for the review for Dave! Thank you for choosing our service!

Service: Broken Garage Door Spring Repair

Product: Rollers

Sarah Farrelman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 08/20/2016

Absolutely professional, efficient, fairly priced, honest and friendly! My neighbor recommended Precision and I can see why! From the phone customer service representative to Dave, the door technician I felt secure in getting what I paid for. Thank you!

Response from Mary Business Owner

Awesome, thank you for that review for Dave! We really appreciate you as our customer, thank you!

Service: Garage Door Repair

Product: Springs

Katherine Hunter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 05/16/2016

Yes, I ran into my own garage door! I only wish I could have blamed someone else. However, it only got better from that point on. I called Precision and Ron came out the next morning. What a pro! He helped me choose the right door at a great price, and arranged to have it installed two days later. Dave arrived right on time and was finished in a flash. He cleaned up all the old door parts, the boxes, everything. Precision recycles and that's very important to me. Most of all, l LOVE my new garage door. It's better than I imagined. Thanks Precision. You've earned my business.

Response from Mary Business Owner

Thank you so much for the AWESOME & detailed review! We appreciate you taking the time to send it! Great job done by Dave!

Service: Install Garage Doors

Don Froehler

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 02/05/2016

Five Stars Ron was very knowledgeable, friendly and courteous. He was very willing to answer all my questions during the repairs performed on our garage door. We are very pleased with his work and would recommend Precision and Ron to anyone needing garage door services. Thank you for the great and prompt service.

Response from Mary Business Owner

Thank you so much for taking the time to send us your review!

Ron Kull

Other Staff: Ron Kull

Service: Broken Garage Door Spring Repair

Dirk Dunbar

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 11/03/2015

After doing some on-line research, I decided to go with Precision for my new garage door opener. Their Chamberlain openers are great and much quieter than my old machine. Precision's pricing is competitive and their service was top notch. They showed up right on time and did a great job on the installation.

Response from Mary Business Owner

Thank you very much for your review! We appreciate you as our customer!

Service: Garage Door Opener Install

Product: Garage Door Opener

Humberto Urioste

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 10/28/2015

Ron did an excellent job

Ron Kull

Other Staff: Ron Kull

Service: Garage Door Opener Install

Product: Garage Door Opener

Nancy Hilt

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 10/20/2015

We have been using them for a long time. very satisfied.

Felix Coriano

Residential Technician: Felix Coriano

Service: Broken Garage Door Spring Repair

Garry & susan Rozell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 09/29/2015

We've used Precision in the past and were very satisfied with the service. This time around we had a broken spring. Dave discussed what needed to be done, giving us a couple of scenarios we should consider. We picked one and he went right to work. We are very pleased with the outcome.

Service: Broken Garage Door Spring Repair

Product: Springs

Chris Vandervoort

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 08/14/2015

the technician arrived on time, corrected problem and advised me on future work that will be needed.

Service: Garage Door Repair

Steve Pete

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 04/07/2015

We had an issue with our opener and it just wasn't reliable. It was a chain drive that made lots of noise in addition to refusing to work at the most inopportune moments. Ron gave me a quote on a new belt drive unit and when we had finally had it with our old opener I called to have it replaced. They offered to do it the next day, on a Sunday! The installation was done quickly, professionally, and our new opener is nearly silent in comparison to the old unit.

Response from Mary Business Owner

Thank you very much for being a loyal customer, we appreciate it!

Service: Garage Door Opener Install

Product: Belt Drive Garage Door Opener

judy mcgrath

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 02/16/2015

Precision was the firm I purchased the opener from, so I turned to you for repairs. As always the responsiveness and service from Precision was 5- Star. It was a nice touch getting a heads-up e-mail including the name and photo of the technician who would arrive later in the day. Felix called to see if I minded him arriving a little early....of course not! This is the 2nd time due to freeze and thaw that my door jumped the track....last time the (anonymous) technician said since I was the cheeriest person he had dealt with that day, the quick fix was no-charge. Thank-you to your team!

Response from Mary Business Owner

Thank you very much for being our returning customer, we really appreciate it! Thanks for the very detailed review. Great job done by Felix!

Felix Coriano

Residential Technician: Felix Coriano

Service: Garage Door Opener Repair

George McCollough

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 02/16/2015

The tech, David, was very experienced, personable and professional. The quality of the installation work was excellent. The time from initial failure of our old door system to a brand new door and opener was quick. Very satisfied.

Response from Mary Business Owner

Thank you for taking the time to send us your review! Excellent job done by Dave!

Service: Install Garage Doors

Product: Garage Doors

Andrew & Jenny Affronti

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 02/16/2015

5 stars. Felix fixed our garage door quickly. He performed a safety check when the work was complete. Precision lets you know who is coming to your home; they call before they arrive. Great customer service. Would highly recommend to family and friends.

Response from Mary Business Owner

Thank you very much for your comments & review! Great job Felix!

Felix Coriano

Residential Technician: Felix Coriano

Service: Garage Door Repair

Timothy Kellett

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 12/05/2014

Ron came and replaced broken tension spring. He also advised me that it would be a good time to replace the rollers as well(with polyeurethane) ones). He did not pressure me into the decision, I made the decision and he was able to do all the work within a few hours. Service was professional from start to finish.

Response from Ron Business Owner

We really appreciate you as our customer, thank you! Thank you for sending us your review!

Ron Kull

Other Staff: Ron Kull

Service: Broken Garage Door Spring Repair

Product: Rollers

David Johnson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 11/01/2014

We needed a new keypad installed for our garage door and called Precision. Everything from the appointment to the install was performed in a professional manner. On the day of the install we were called prior to the technician showing up to let us know he was on his way. The job was performed by owner Ron Kull who was professional, knowledgeable and went the extra mile to make sure we were satisfied in every way. When we need our garage door serviced in the future, we will call Precision again.

Response from Ron Business Owner

Thank you very much for your review! We really appreciate you as our customer!

Felix Coriano

Residential Technician: Felix Coriano

Service: Garage Door Opener Install

Product: Remotes / Keypad

Paul Strelau

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 08/18/2014

Thank You!!!!!!!!!!!!

Response from Ron Business Owner

We really appreciate you as our customer! Thank you!

Ron Kull

Other Staff: Ron Kull

Service: Garage Door Opener Install

Product: Belt Drive Garage Door Opener

Richard Petrie

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 04/24/2014

EXCELLENT JOB

Response from Ron Business Owner

Thank you very much for choosing our service & sending us your comments!

Service: Broken Garage Door Spring Repair

Mark Pfuntner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 01/30/2014

Mark Sherman was excellent. This was an emergency service (Sunday) and he came around 6:00 pm. We called another place that offered similar services and they quoted an outrageous price over the phone without even seeing the issue. It was clear that the person did not want to do the work even though they offered emergency services. Mark was extremely accommodating and did the work in a well professional manner. There is no doubts that we will use Precision again when needed. They truly understand customer service!

Response from Ron Business Owner

Thank you very much for choosing our service, and sending your detailed review! Great job Mark!

Service: Garage Door Repair

Brian Colbert

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 10/18/2013

Was a great and freindly person, Told me what i needed, price got to work and was out quickley.Top rate.

Response from Ron Business Owner

Thank you very much for choosing our service! We really appreciate you as our customer!

Service: Broken Garage Door Spring Repair

Tom Conant

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 09/14/2013

We are very happy with our new garage door opener. It is amazingly quiet. The service was excellent and our technician explained in detail the benefits of the new opener and how to maintain it.

Response from Ron Business Owner

Thank you very much for sending us your comments! We appreciate you as our customer!

Ron Kull

Other Staff: Ron Kull

Service: Garage Door Opener Install

Product: Remotes / Keypad

Mary Lou Bambarger

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 08/14/2013

Service was timely and Mark went above and beyond to not only fix the problem but improve the door's performance overall. Great job.

Response from Ron Business Owner

Thank you very much for choosing our service, we really appreciate you as our customer! Great job Mark!

Service: Garage Door Opener Repair

Robert Fortuna

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 08/06/2013

Great job!

Response from Ron Business Owner

We really appreciate you as our customer, thank you!

Service: Install Garage Doors

Product: Garage Doors

Catherine Mori

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 07/28/2013

I'm writing this review more than 5 months after the service call because most people are usually satisfied immediately after service is performed, but I wanted to be able to report that my garage door is still operating perfectly and smoothly several months later. Mark came promptly per the scheduled appointment time when I had a garage door that couldn't even be operated manually and was falling (dangerous!) from the top. The opener had completely failed and needed to be replaced and the condition of other parts like bearings and rollers were not good either. So it was a "big job" but I appreciated Mark explaining the problem, the solution(s) and my options. I like asking questions and watching the work during any type of service call as I always learn something new and Mark explained everything to my satisfaction, and he also told me what I could do to keep everything in good working order. It was a very cold February morning but he did everything cheerfully and was very professional, and cleaned up afterwards. I was on that day and still am a satisfied customer today.

Response from Ron Business Owner

Thank you very much for your very detailed review! We appreciate that you took some time to make sure everything still worked good a few months out, great idea! Great job done by Mark!

Service: Garage Door Opener Install

Product: Belt Drive Garage Door Opener

Gauri Bhattacharjee

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 05/31/2013

The technician was very courteous and came in time and also fixed the problem quickly. I am very satisfied with your service. Debabrata Bhattacharjee

Response from Ron Business Owner

Thank you very much for choosing our service! Great job Mark!

Service: Garage Door Repair

Product: Cables

Leigh Ann Schon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 04/10/2013

Great service!

Response from Ron Business Owner

Great job Josh!

Service: Garage Door Repair

Noel Battey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 03/19/2013

Great service from the initial phone call to the technician and his work!

Response from Ron Business Owner

Thank you very much for sending in your review! Great job done by Mark!

Service: Broken Garage Door Spring Repair

Carolyn Gray

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 02/26/2013

Precision was referred to my by my realtor, Ben Henderson. Ron Kull showed up assessed the situation within minutes ( a badly frayed cable), replaced faulty cable, balanced all forces, tightened bolts and voila! the door was good as new. Service was explained, efficient, technician was knowledgeable and courteous. Great experience!

Response from Ron Business Owner

Thank you very much for sending us your review!

Ron Kull

Other Staff: Ron Kull

Service: Garage Door Repair

Bob Dobbin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website. 1 2 3 4 5
Penfield, NY 02/11/2013

Great job. Got done what needed doing and in a reasonable amount of time. Quick turn-around from time of placing the call to service tech on sight. Would not hesitate to recommend you to anyone needed garage door service of any type.

Response from Ron Business Owner

Thank you very much, we really appreciate you as our customer!

Ron Kull

Other Staff: Ron Kull

Service: Garage Door Opener Install

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Precision Garage Door of Rochester
Office: (585) 223-8960
650 Mile Crossing Blvd.
Ste 1

Rochester, NY 14624