Read what people are saying
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One of our old garage door extension springs broke, leaving the heavy wooden door stuck in the closed position. I called Precision and they came the next day--a Sunday evening. Mark and I got the door open to get our car out. He said he could replace both springs but recommended replacing the door with a new steel door and safer spring system. There was no pressure to buy and since our existing door was 50 years old, we ordered a new door from Mark during the service call. Since we needed a non-standard 15 foot wide door, Precision did not have the model we wanted (with windows) in stock and had to order it. They scheduled installation 3 weeks out. On the scheduled date, Felix called prior to arrival, took about 4 hours to dismantle and remove the old door and install the new one. We are very pleased with the new door which is much quieter than the old one, while letting in daylight. I am a stickler for customer service and I have to give kudos to this company. The call-takers were efficient and polite. The two technician/installers were very courteous and professional. I found this company on Angie's List and would highly recommend them.

- Bruce Philpott

Drew was excellent, pleasant and knowledgeable. On time and efficient, he performed a high quality job. Garage door seems to be of high quality as well. Thanks for the great service.

- Florian Seger

Great review for Drew! Thank you very much for choosing our service!

We called on a Friday evening and within one hour the Technician was there. He was knowledgeable, explained the problem and the possible solutions. We decided to go with a new garage door. The price was fair the work was timely and well done. It was an excellent experience from beginning to end Great service Thank you Ron Plesant knowledgeable staff

- Jamil Mroueh

Thank you very much for sending us your review! We appreciate you as our customer!

Excellent company! I will always call Precision for quick reliable service.!! They repaired my garage door when it came off the track. It was repaired within 24hrs from my phone call. Customer service is excellent. Receptionist was excellent, service tech awesome and owner is awesome too! Thank you team Precision!

- Dionne Bothner

Thank you very much for choosing our service, and for sending us your comments! Great job Felix!

Ron was excellent! He was very professional, came to my house on a Sunday and fixed my garage door. I highly recommend them!

- Whitney Merrill

Thank you for sending us your review! We really appreciate it!

The company that I had used previously for some garage door repairs was unable to respond when I needed emergency service, so I called Precision - and am very glad I did. I will now be using them for all future needs. the tech responded about a half hour early, was very efficient and fixed the problem quickly. Very reasonable price on top of excellent service!

- Scott Lapoint

Great job done by Dave! Thank you for choosing our service, we appreciate your comments!

Ron, I am very pleased with Precision Door. I will call your company whenever we have a problem. Extremely pleased.

- Wendell Smith

Thank you very much!

5

- Karl Williams

Thank you very much for choosing us! Great job Drew!

Excellent response time and completion of repair.

- Thomas Clark

Great review for Dave, thank you! We appreciate you as our customer!

During the recent ice and snowstorm I was desperate for help with our broken garage door. All three exits to our house were blocked and we could not get out. I spent the entire day Sunday on the phone trying to get help with no luck until I reached Precision. There were some firms that were trying to earn quick cash during this tragedy, another that filled the phone book with ads but was out of town but Precision came to our rescue. Thank you for your honesty and good work! I give them 5 stars.

- June Katz

Wow, thank you for such a detailed review! We appreciate your comments, and thank you for choosing us! Great job done by Dave!

Great quick service. Showed up early. Knew what to do. Thanks so much. Ben Johnson

- Benjamin Johnson

Great job Dave! Thank you for sending us your review!

I found Precision Garage Door Services online by "Googling" "garage door repair review Rochester NY" and they came up as one of the highest rated companies with both Better Business and online-website reviews. (I generally don't go with the most TV-advertised company since advertising is a huge overhead cost; I use the internet instead.) The repair was not an emergency so I made an appointment over the phone for a time that was convenient and promptly received a confirmation e-mail that included the name of the technician that would be repairing the door for security purposes. Ron, the owner, personally fixed my broken torsion spring on one of the coldest February 2015 days on record in less than half an hour. The price was very reasonable and he honored the $10 off coupon and lubricated my OTHER garage door that had been acting up. He first told me the rollers may be worn out on both 10-yr-old doors and needed replacement, but we agreed to try lubrication first. This worked and both doors function like new. I recommended Precision to my boss after he heard about my interaction since he also needed his garage doors tuned up. I will certainly recommend Precision to others and use them in the future.

- Mark Wittman

Awesome review, thank you very much for sending all those details! We really appreciate you as our customer!

They came out on a bitterly cold Sunday and did an excellent job replacing the broken springs and worn-out components of my garage door. I couldn't be more satisfied with their work.

- Jeff Lippe

Great job done by Felix! Thank you very much for sending us your review!

I had seen your trucks in and about town. I thought of your company when I needed to get a second garage door opener. I went to your website and was able to make an appointment immediately. Everyone I spoke to was courteous and professional. It was a pleasure doing business with your company and I would recommend you in the future.

- Sarah Torrey

Thank you very much for sending us your review, and mentioning the trucks! We appreciate you as our customer! Great job Mark!

sorry for the late reply , this went to my Junk email box . 5 Stars !!!! my remote needed to be reprogramed . thanks Ron for your courteous service . regards, Tony DeMasi

- Tony Demasi

Thank you very much for being our customer, and for sending your review! We appreciate it!

I had my garage door repaired recently by Precision. The representative was timely, very knowledgeable, gave me an estimate and completed the work. My bill was very close to what he said it was going to be. Thank you Precision.

- Axel Honorat

Thank you very much for sending us your review! We really appreciate your comments! Great job by Felix!

I was very satisfied with the timely service and conduct of your technician. He actually called to say that he would be able to come out earlier than expected and I liked that. He was professional, knew what he was doing obviously, and finished the job promptly. I will definitely call Precision again.

- Fran Blackman

Thank you very much for sending us your review! Great job by Felix!

5 star.I had door repair done.It was done professionaly and in good time.I would recommend Precision to anyone.

- Romi Sankowski

Thank you very much for choosing us & for sending us your review! Great job Felix!

It was a great experience! I'm glad that there are still honest people out there! 5 BIG STARS!

- David Mclaughlin

Thank you very much for being our customer, we really appreciate the review! Great job Felix!

Excellent, prompt, professional, friendly service!

- Kathy Grimes

Thank you very much for sending us your review! Great job Felix!

This was an excellent, stress free, professional experience. The door was exactly what we ordered, the crew showed up when they said they would, the price was as quoted, the old door removed, carted away, and the new door up and well tuned in 4 hours. Outstanding!

- Roger Dube

Thank you very much for your detailed review! We appreciate you as our customer! Great job by Felix !

Service was prompt and preofessional. Technician was on time freindly and capable. I will call for him again when the need arises.

- Edward Kuppinger

Thank you very much for choosing our service & sending us your review! Great job by Felix!!

Quick professional installation and good customer service.

- Kyle Hickerson

Thank you very much for sending us your review! Great job Mark!

Excellent job. Fast. Clean. New doors work great! Actually arrived early!

- Jim Bird

Thank you very much for choosing our service & for sending us your review!

Work was professional and the needed time was taken to make sure the job was done right.

- Dave Goff

Thank you very much for sending us your comments!

Why 5 stars? Because you guys were the one company who answered the phone "after hours!" Thank you for being there with a live human! Mark was fabulous... knowledgeable, friendly, skilled. Highly recommended! Thank you!

- Chuck Dilmore

Thank you for choosing our service & sending us your review! Great job done after hours by Mark!

We called Precision based on other reviews we had seen on line. They were very easy to work with. The appointment was scheduled with ease, the technician called prior to showing up and when they came they were professional and gave me my options. We decided to not have our current door repaired but to rather purchase a new opener. The technician gave me an estimate of how long it would take and stayed within that time frame. The only thing I didn't like was they did not give me the option to use the current wiring but rather ran new wires in my garage. At the end of the day it's not a huge deal but that's why I didn't give them five stars. I would have like to have had input into the decision.

- Daniel Collins

Thank you for choosing our service & for sending us your comments! We appreciate you as our customer!

Mark was very knowledgeable and very friendly. He was fast, efficient and has a great sense of humor.

- Renee McNiffe

Thank you very much for sending us your comments! Great job Mark!

UNBELIEVABLE SERVICE. CAME AS SOON AS POSSIBLE AND FIXED THE SPRINGS. IT'S AN OLD DOOR BUT HOPEFULLY WE CAN KEEP IT FOR A COUPLE MORE YEARS OR RUN THE CAR THROUGH THE DOOR. GREAT COMPANY AND GREAT REPAIR MAN.

- Rose Miller

Thank you very much for sending us your comments! Great job done by Mark!

good work efficient work

- Dave Vivek

Thank you very much for choosing our service! Great job Mark!