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about Precision Garage Door in:
Rochester, NY
Precision Garage Door of Rochesterhas received 1037 reviews, averaging 4.97 Stars:
Rochester, NY
Thank you very much for choosing our service & sending us your review! We really appreciate it! Great job Mark!
Rochester, NY
Mark went above and beyond to explain the operation of my garage door to me and gave tips on maintenance. Very friendly and knowledgeable.
- Michelle Fisher
Awesome job Mark! Thank you very much Ms. Fisher for sending your review, we really appreciate it!
Rochester, NY
Excellent!!
- C. Williams
Thank you very much for sending us your review!
Rochester, NY
I called the office at 9am saying that my door wouldn't open, was promised a technician between 11am & 1pm, and Ronnie arrived about noon. Not only was my garage door working again in no time, but it was noticeably much quieter, too. Ronnie realigned the door's tracks, strengthened the supports for the tracks, sprayed moving parts with silicon, and replaced the door opener that I used to have to press with a lot of effort. Now all I have to do is touch the door opener and the response is immediate and quiet. The price was right, too. It was 5 star service, easily.
- Bob Gilbert
Thank you very much Mr. Gilbert! We really appreciate you as our customer, and thank you for your detailed review!!
Rochester, NY
We had work done by Profetta in the past and were NOT satisfied with the service we received so when my garage door spring broke I went online to shop around. First I was impressed with the readability of Precision's web page. It told me all I needed to know without much hunting around. Secondly I read the reviews and compared them with other companies reviews from only customers in my area and I was very impressed with comments regarding Precision's punctuality, leaving the job site tidy and very impressed with their 24-7 service availability. Although I wasn't in a rush, that could've easily been the case and it was great to know Precision was willing to be there for me! When I called around 3:30 in the afternoon one day to make an appointment, the girl was almost apologetic that a technician probably couldn't get to me until after 5pm which may cost extra. I was touched by her concern, but didn't need the job done ASAP anyways, and here I was just hoping I could have someone come out by the end of the week and my springs were replaced within about 1hour first thing the next morning! Felix was courteous, friendly and went right to work once he got past the toad. I'm sure I'll be calling upon Precision down the road again someday. Thanks Precision for being professional and thoughtful about your customers needs!
- Heidi Early
Thank you so much for taking the time to submit your review! And thank you for such an excellent & detailed review, we really appreciate you as our customer! Great job done by Felix!!
Service Provided:
Product:
Residential Technician: Felix Coriano
Rochester, NY
After Rolly-Door the door doctor informed me it would cost $300.00 just to come out for a broken spring around 11pm (they increased the price to discourage me from having them come out after business hrs) I decided to call Precision. Not only did Precision answer the phone after 11pm but also was going to come out 1-2 am to fix my broken spring. Because of Mark's excellent workmanship and Ron's honesty about which door opener to decide on, not only did I have Mark repair my broken spring, but I purchased and had Mark install a door opener as well. Let this be a lesson to all the other garage door business owners is if you don't provide a certain level of customer service and honesty, your customers will soon dry up and do business elsewhere. As long as Ron is still in charge of his business and has Mark on his team, I'll still be doing business with Precision. Excellent company and team work!
- Bob Ambrose
Thank you very much for choosing our service, and for sending us your detailed review! We really appreciate your feed-back and your honesty! Great job done by Mark! We really appreciate you as our customer!
Product:
Rochester, NY
The service technician was very knowledgeable, pleasant,and did an excellent job. He actually called and came earlier than scheduled. He cleaned up any mess and disposed of all left over old parts. Excellent service and would definitely recommend to anybody needing your type of service.
- Richard Lanze
Thank you very much for sending us your review! We really appreciate your comments, and thank you for choosing our service. Great job done by Mark!
Rochester, NY
After Rolly-Door the door doctor informed me it would cost $300.00 just to come out for a broken spring around 11pm (they increased the price to discourage me from having them come out after business hrs) I decided to call Precision. Not only did Precision answer the phone after 11pm but also was going to come out 1-2 am to fix my broken spring. Because of Mark\'s excellent workmanship and Ron\'s honesty about which door opener to decide on, not only did I have Mark repair my broken spring, but I purchased and had Mark install a door opener as well. Let this be a lesson to all the other garage door business owners is if you don\'t provide a certain level of customer service and honesty, your customers will soon dry up and do business elsewhere. As long as Ron is still in charge of his business and has Mark on his team, I\'ll still be doing business with Precision. Excellent company and team work!
- Bob Ambrose
Rochester, NY
The Precision mechanic did an outstanding job in repairing my garage door. He described my options for repair and made recommendations. He also gave me valuable tips on maintaining the door system to increase its life span. This is exactly the kind of service all of us want. We want to know our options, the risks and the steps to squeeze as much life as possible out of our door systems.
- Jerry Lighthouse
Thank you very much for sending us your detailed review! We're really proud that you were satisfied with your service. Great job done by Josh!
Product:
Rochester, NY
Mark was fantastic! Professional and personable, he dealt with a multitude of problems and got the garage door opener working better than it ever had. He replaced a bunch of parts and spent a good amount of time to get it even quieter! We couldn\'t be happier!
- Steven Brown
Rochester, NY
The technician was very friendly and explained the problem and solution so fluently that a child could understand. We do appreciated your company and would recommend Precision highly to our friends and family. Thanks again for your good service.
- Emanuel Lawson
Thank you very much for sending us your review! We really appreciate you as our customer! Great job Mark!
Rochester, NY
Ron was very thorough in his discussion with me regarding the repair he made to my garage door opener. He gave me the options available to me if I should need them for a new opener and a new door. Even though he owns the company, there was no high pressure sales pitch, he just answered my questions and provided the info.
- Mark Whitley
Thank you very much for your review! We really appreciate you as our customer!
Rochester, NY
On time, courteous, professional, couldn't ask for better service.
- Jack Brooks
Thank you very much for your review, we really appreciate you as our customer!
Product:
Rochester, NY
Ron..I love my new garage door! It makes a real statement with the curb appeal of my home. Josh the installer was professional and hard working! I am so glad that I called your company! Thanks again..Leslie Bowman..Chili, New York
- Leslie Bowman
Thank you very much Leslie! We really appreciate you as our customer! Thank you for taking the time to submit your review. Great job JOsh!
Product:
Rochester, NY
Thank you!
- Chapman
Thank you for taking the time to send us your review!
Rochester, NY
We were very pleased with Josh's work and professionalism, he worked really hard and our door looks great. Thank you!
- L. Bowman
Thank you for taking the time to call us with your comments, we really appreciate it! Great job Josh!
Product:
Rochester, NY
I had another company install our new door last year. I needed another opener. Ron came to our house on a Sat. with a matching opener and corrected mistakes that were done by the first installer. Thank you Ron, Paul Nelson
- Paul Nelson
Thank you very much for taking the time to send your review! We really appreciate you as our customer!
Rochester, NY
Mark did his best to repair our ancient garage door opener. When that proved impossible, he gave us good information regarding our choices. He installed a new opener, checked out the opener on our other door, adjusted and lubed everything, and left our garage neat and clean. We're very pleased with our new Precision door opener, and with the quality of service provided by Mark.
- Andrew Green
Thank you very much for submitting your review. We really appreciate you as our customer & for taking the time to give your feedback. Great job Mark!
Product:
Rochester, NY
We bought and had installed a new door from Precision. They were very knowledgeable all the way through the process, from picking out a door to the install and even a few adjustments we wanted made afterward. Price was very competitive and always encountered positive attitudes. We are very picky so for them to have earned five stars from us was not easy. We would recommend them to our family and friends and will use them in the future if the need arises.
- Heather Evans
Thank you very much for taking the time to submit your detailed review! We really appreciate it, we're happy to have you as our customer! Thank you, and great job Josh!
Product:
Rochester, NY
Your technician was very polite and efficient. The garage door works better than ever. Hopefully we can replace the door this Fall. (I hope I remembered the right name.) We have had your service before.
- Eugene Wood
Thank you very much for taking the time to send us your review. We're glad you're our customer & that Mark could help you with your repairs!
Rochester, NY
We needed our garage door opener repaired or replaced. I had previous experience with Precision and am always impressed with their website. So I called. The tech came out and without high pressure sales tactics informed us our opener could'nt be repaired (because it was so old, it no longer met code). He gave us the options and then proceeded to quickly and expertly install a new opener. He (Mark) was friendly, knowledgeable, thorough and neat and ultimately left us with a quiet and reliable opener that we'll enjoy for a long time.
- Donald Turk
Thank you very much Mr. Turk! We really appreciate you as our customer, thank you for taking the time to send us your detailed review! Great job Mark!
Product:
Rochester, NY
James P. wanted to let us know what a great job that Mark Sherman did and what a good technician he is. He was very happy with the service provided. Thank you
- James
Thank you very much for taking the time to give us a call! We're very happy to help you out! Thank you!
Rochester, NY
Plus: weekend appointments, good pricing. We needed two garage doors installed. Ron Kull came and gave us a price quote the same day we called the company. Job was done quickly and properly. Technician was great and professional. Great dog you have at the show room, by the way.:)
- Tamara Rutman
Thank you very much Tamara! We really appreciate you as our customer, and thank you for your review!
Product:
Rochester, NY
I was going to get 3 quotes, after talking with Ron, I chose Precision. He explained everything thoroughly and was prompt in getting the job done asap. Josh
- J. Gostomski
Thank you very much for your review, we really appreciate you as our customer!
Rochester, NY
Did a wonderful job. Explained everything first, door works better now than when it was first installed
- Grace Buck
Rochester, NY
Ronnie is fabulous! You will never be disappointed.
- Pam Wilterdink
Rochester, NY
Josh went over the top with customer service! He showed up on time at my house, explained my options for repairs, and did not pressure me on my repairs. He was informative, pleasant, and displayed great workmanship. He went above and beyond, and I feel the repair is worth more than I paid. I work in customer service everyday, and feel it's important to commend good work! We've lived in our house for 9yrs, and our door works better now than ever. Thank you Josh!
- C. Fields
We really appreciate the time you took to call us with your review for Josh. We thank you very much and appreciate you as our customer!
Rochester, NY
Your company should be proud to have Mark work for you. Thank you again.
- W. Fox
Thank you very much for sending us your review! We really appreciate you as our customer!
Rochester, NY
The service I received was excellent. Josh was great. Very friendly, informative and no pressure on anything I didn't need. He listened to me. He let me come out and watch a few times and was not annoyed by that. We even joked with each other. He cleaned up everything when he was done. I definitely have found the company for my garage door needs and in part it is because of Josh. Thank you.
- Donna Pfahl
Thank you very much for taking the time to send us your review! We really appreciate you as our customer! Great job done by Josh!
Product:
Rochester, NY
I was not happy when springs on our door broke - trapped! That was Sunday, but Josh arrived at 7.50am the next day! He was great and even made the door very quiet - very professional and cordial. We're happy again. Thanks.
- D. Johnson
Thank you very much for taking the time to send your review! Great job done by Josh, we're very happy we could help!
(585) 267-5174
(585) 267-5174(585) 300-4522
(585) 300-4522(585) 612-4164
(585) 612-4164(315) 670-4607
(315) 670-4607(585) 682-2740
(585) 682-2740(315) 290-3137
(315) 290-3137(585) 302-4334
(585) 302-4334(585) 612-4202
(585) 612-4202
Called after hours. The technician was at my house within an hour and the repair was completed in 30 minutes. The technician also thoroughly checked and tightened any loose parts on the garage door.
- Stephanie Petroske