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about Precision Garage Door in:
Rochester, NY
Precision Garage Door of Rochesterhas received 1054 reviews, averaging 4.97 Stars:
Rochester, NY
Thank you very much for being our customer, and for sending us your review! We really appreciate it!
Rochester, NY
Excellent service and I really appreciated his recommendation of replacing old brackets. He took the time to show me the very old and rusty bracket and, I feel, saved me from a future service call.
- Dan Klemz
Thank you very much for sending us your review! We really appreciate your comments, and are very happy we could help you! Great job done Mark!
Rochester, NY
I first contacted Precision garage people several years ago when I found them on the Iternet in our former home. They did a wonderful job overhauling my garage door mechanics. The technichian was very good and did a great job at a reasonable price. I was so pleased and satisfied I called them again when I moved into our new home. I never felt so comfortable having them back. Another great job with no hassle or worry about being overcharged. I have no problem recommending them to anyone.I wish there was more professionals like these guys!!!
- Tom Downham
Thank you very much Mr Downham! We really appreciate you as our customer, and are honored to have helped you at both your homes! Great job Mark!
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Rochester, NY
Fantastic Service compared to other repair companies that would state they didn't have the parts on their truck so they could not perform the work in an emergency on off hours. The job Mark did was professional and perfectly done within hours of the weekend call. Everything works better than the original installers of the door. Mark replaced all worn components and rebalanced the entire system. Better than new!
- Russell Cope
Awesome job Mark! Thank you very much Mr. Cope, for your detailed review & comments. We really appreciate you as our customer, thank you!!
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Rochester, NY
Our technician, Mark, was great. He was extremely professional and courteous when he came to install our brand new garage door. I would definitely recommend Precision to anyone needing a new product or service to an existing product. Thank you!
- Sara Reid
Ms. Reid, Thank you very much for sending us your review! We are really happy to hear that you're pleased with your new door & the installation process. Great job done by Mark!!
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Rochester, NY
Mark Sherman is a great tech! Great results! Reasonable rates! Used you several years ago and will use you again in the future for any repairs/service I need!
- Tom Everetts
Thank you very much for sending us your review, we really appreciate you as our customer! Great job Mark!
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Rochester, NY
This is my second positive experience with Precision- prompt, professional, personable!
- P. Kromberg
Thank you very much, we really appreciate you as our customer! Great job Mark!
Rochester, NY
Felix was very pleasant, considerate & knowledgeable. I enjoyed the opportunity to work with him & your company. I am looking forward to having a working garage door for a change, today & for the future.
- K. Harrison
Thank you very much for your detailed review. Great job Felix!
Rochester, NY
Excellent service!
- P. Mahoney
Thank you very much for sending us your review!
Rochester, NY
Mark provided excellent and speedy service to my call on a Saturday evening. I found you in the phone book and glad I called. I will highly recommend Precision to my friends. Thanks for such excellent service!
- Terry Fustor
Thank you very much, we really appreciate your comments! Great job Mark!
Rochester, NY
Service was performed on our garage door opener on Saturday, August 18, 2012. Felix did a great job from start to finish. He arrived promptly, and he was polite, friendly, efficient, and helpful. I couldn't believe how fast he fixed the problems (determining why the door opener would not receive a signal and setting up my Prius remote door opener so it would send a signal to the home opener). He also did maintenance on the door, and it is running much more smoothly and quietly now. He got everything done in probably less than a half hour, and the service was done at a very reasonable price. We've used your company before and were very pleased, and we'll use your company the next time we have a problem
- Robert Lloyd
Thank you very much for sending us your detailed review! We really appreciate your loyalty as our continued customer! Great job Felix!
Rochester, NY
I had replaced the battery in my keypad because it didn't work. It still wouldn't work, so I thought I had a bad key pad. After a quick check, Mark suggested trying a second new battery, an LO! it worked.
- Robert Megargle
Thank you very much, we really appreciate you as our customer! Great job Mark!
Rochester, NY
Had quotes from 3 local companies. Precision was the lowest. Normally - I would go with the middle price but the way Ron explained and presented himself and the product sold me. The install went well and the tech. did a great job.
- Craig Lochner
Thank you very much for sending us your review! We really appreciate you as our customer!
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Rochester, NY
Technician was great!! He had to push my time back a bit due to a long-running job, but he called me ahead of time to let me know, which I really appreciated. He got to my house EXACTLY when he said he would, which was also a bonus. He finished the job in less than 45 minutes. I would use Precision again without hesitating.
- John Petro
Thank you very much for your detailed review! Thank you for choosing our service! Great job Mark!
Rochester, NY
Mark was very helpful in explaining the situation and trying all possible options before having to replace the garage door opener. He was very willing to work within my schedule, which I am great full for. I have nothing negative to say.
- Liesel Schwarz
Thank you very much for choosing our service & sending us your detailed review! We really appreciate it! Great job Mark!
Rochester, NY
Mark came very promptly and even waited for me as work made me late to meet him. He looked at the problem with a rusted track and quickly fixed it and got it fully working again. Visit plus small parts charge was quite reasonable.
- Shawn Kammerdiener
Thank you very much for sending us your review! We really appreciate you as our customer! Great job Mark!
Rochester, NY
I had used your service in the past so was confident your tech could help. He arrived promptly and had my door repaired quickly. He also cleaned up everything and offered suggestions on how to best maintain the door.
- Bob Drost
Thank you very much for sending us your review! We really appreciate you as our customer! Great job Mark!
Rochester, NY
Called after hours. The technician was at my house within an hour and the repair was completed in 30 minutes. The technician also thoroughly checked and tightened any loose parts on the garage door.
- Stephanie Petroske
Thank you very much for choosing our service & sending us your review! We really appreciate it! Great job Mark!
Rochester, NY
Mark went above and beyond to explain the operation of my garage door to me and gave tips on maintenance. Very friendly and knowledgeable.
- Michelle Fisher
Awesome job Mark! Thank you very much Ms. Fisher for sending your review, we really appreciate it!
Rochester, NY
Excellent!!
- C. Williams
Thank you very much for sending us your review!
Rochester, NY
I called the office at 9am saying that my door wouldn't open, was promised a technician between 11am & 1pm, and Ronnie arrived about noon. Not only was my garage door working again in no time, but it was noticeably much quieter, too. Ronnie realigned the door's tracks, strengthened the supports for the tracks, sprayed moving parts with silicon, and replaced the door opener that I used to have to press with a lot of effort. Now all I have to do is touch the door opener and the response is immediate and quiet. The price was right, too. It was 5 star service, easily.
- Bob Gilbert
Thank you very much Mr. Gilbert! We really appreciate you as our customer, and thank you for your detailed review!!
Rochester, NY
We had work done by Profetta in the past and were NOT satisfied with the service we received so when my garage door spring broke I went online to shop around. First I was impressed with the readability of Precision's web page. It told me all I needed to know without much hunting around. Secondly I read the reviews and compared them with other companies reviews from only customers in my area and I was very impressed with comments regarding Precision's punctuality, leaving the job site tidy and very impressed with their 24-7 service availability. Although I wasn't in a rush, that could've easily been the case and it was great to know Precision was willing to be there for me! When I called around 3:30 in the afternoon one day to make an appointment, the girl was almost apologetic that a technician probably couldn't get to me until after 5pm which may cost extra. I was touched by her concern, but didn't need the job done ASAP anyways, and here I was just hoping I could have someone come out by the end of the week and my springs were replaced within about 1hour first thing the next morning! Felix was courteous, friendly and went right to work once he got past the toad. I'm sure I'll be calling upon Precision down the road again someday. Thanks Precision for being professional and thoughtful about your customers needs!
- Heidi Early
Thank you so much for taking the time to submit your review! And thank you for such an excellent & detailed review, we really appreciate you as our customer! Great job done by Felix!!
Service Provided:
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Residential Technician: Felix Coriano
Rochester, NY
After Rolly-Door the door doctor informed me it would cost $300.00 just to come out for a broken spring around 11pm (they increased the price to discourage me from having them come out after business hrs) I decided to call Precision. Not only did Precision answer the phone after 11pm but also was going to come out 1-2 am to fix my broken spring. Because of Mark's excellent workmanship and Ron's honesty about which door opener to decide on, not only did I have Mark repair my broken spring, but I purchased and had Mark install a door opener as well. Let this be a lesson to all the other garage door business owners is if you don't provide a certain level of customer service and honesty, your customers will soon dry up and do business elsewhere. As long as Ron is still in charge of his business and has Mark on his team, I'll still be doing business with Precision. Excellent company and team work!
- Bob Ambrose
Thank you very much for choosing our service, and for sending us your detailed review! We really appreciate your feed-back and your honesty! Great job done by Mark! We really appreciate you as our customer!
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Rochester, NY
The service technician was very knowledgeable, pleasant,and did an excellent job. He actually called and came earlier than scheduled. He cleaned up any mess and disposed of all left over old parts. Excellent service and would definitely recommend to anybody needing your type of service.
- Richard Lanze
Thank you very much for sending us your review! We really appreciate your comments, and thank you for choosing our service. Great job done by Mark!
Rochester, NY
After Rolly-Door the door doctor informed me it would cost $300.00 just to come out for a broken spring around 11pm (they increased the price to discourage me from having them come out after business hrs) I decided to call Precision. Not only did Precision answer the phone after 11pm but also was going to come out 1-2 am to fix my broken spring. Because of Mark\'s excellent workmanship and Ron\'s honesty about which door opener to decide on, not only did I have Mark repair my broken spring, but I purchased and had Mark install a door opener as well. Let this be a lesson to all the other garage door business owners is if you don\'t provide a certain level of customer service and honesty, your customers will soon dry up and do business elsewhere. As long as Ron is still in charge of his business and has Mark on his team, I\'ll still be doing business with Precision. Excellent company and team work!
- Bob Ambrose
Rochester, NY
The Precision mechanic did an outstanding job in repairing my garage door. He described my options for repair and made recommendations. He also gave me valuable tips on maintaining the door system to increase its life span. This is exactly the kind of service all of us want. We want to know our options, the risks and the steps to squeeze as much life as possible out of our door systems.
- Jerry Lighthouse
Thank you very much for sending us your detailed review! We're really proud that you were satisfied with your service. Great job done by Josh!
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Rochester, NY
Mark was fantastic! Professional and personable, he dealt with a multitude of problems and got the garage door opener working better than it ever had. He replaced a bunch of parts and spent a good amount of time to get it even quieter! We couldn\'t be happier!
- Steven Brown
Rochester, NY
The technician was very friendly and explained the problem and solution so fluently that a child could understand. We do appreciated your company and would recommend Precision highly to our friends and family. Thanks again for your good service.
- Emanuel Lawson
Thank you very much for sending us your review! We really appreciate you as our customer! Great job Mark!
Rochester, NY
Ron was very thorough in his discussion with me regarding the repair he made to my garage door opener. He gave me the options available to me if I should need them for a new opener and a new door. Even though he owns the company, there was no high pressure sales pitch, he just answered my questions and provided the info.
- Mark Whitley
Thank you very much for your review! We really appreciate you as our customer!
Rochester, NY
On time, courteous, professional, couldn't ask for better service.
- Jack Brooks
Thank you very much for your review, we really appreciate you as our customer!
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Twice in the [past 12 months, we've called Precision looking for help with our garage door. In both instances, the technicians were on the job within an hour of our call. Te technicians were extremely polite and knowledgeable and provided us with outstanding service! We would never dream of calling anyone else to service our garage door!
- Susan Matthews