Garage Door Repair in Rochester NY

Tina Wolff

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I did not choose precision, you keep emailing me, both scheduling times and invoices, instead of Tina as we both have the same last name. Alan

Steve M

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

A little disappointed Did not get my garage door opener fixed. The chain broke, which stopped it from opening and closing. I was told that he wouldn't fix it because if it broke again, I would get mad at him. He gave me a quote for a new opener.

Brian Chamberlain

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Called precision because my torsion spring had broken. Since its a $60 fee just to come to the house, I let them know exactly what needed to be replaced and the size spring it needed to make the trip worth the fee. The technician told my wife that putting in a new spring was a “bandaid fix” and tried to sell us a new garage door for $3000. Door is old. Doesn’t need to be replaced though. I gave specific instructions on what I wanted and they still tried to upsell my wife. Terrible. Will never do business with them.

Terry Burnett

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Called and requested new seal on bottom of 16ft wide Wayne-Dalton garage door. Service call was made, knowing you didn’t carry Wayne-Dalton parts. I paid for the call but feel I was a victim of bait and switch! I will pass on my experience. On the plus side, the technician was polite, professional and probably just doing the job he was trained to do.

Melissa Rugg

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The only good thing is they gave me a new remote to open existing garage opener. The man that came, Ron, was the owner. He was grouchy, rude, and condescending. Worst customer service I have ever encountered. For a minor fix as well. Never calling them again.

Jill Hudson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician arrived to install a garage door opener that I had purchased. The tech showed up without a ladder tall enough to perform the work and then informed me that since the box was open (it was torn) that he couldn’t install it. He insisted that we return it and get a new unit.

Dom Crandall

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The tech was nice but he did not fix the issue yet still charged me. He suggested changing the light bulbs in my garage. Yet I told him the problem was present before Led bulbs were around. He wanted to sell me a new door. He did adjust my springs yet I still have the sane issue which is ny remotes don't work well outside the garage. He told me to change the main light bulbs in the garage which are never on when I close and open the door. So I'll call profetta who I've had good luck k with.

Erin Burke

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Way to expensive for a repair job. Going to look somewhere else, anywhere else at this point to get my door fixed

Rajeez Kumar

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called them for garage door service. They agreed on $65 service cost and $60 for the garage door wire. Garage door wire cost $10-15 bucks in Home Depot only. And then there were other parts which cost 3-5 bucks in home depot they charge five times for the part. End up fixing garage door for approx $200 dollar which could be repaired from less than $100 if I have chosen other places. If you ask for the service from this place I would recommend make sure you buy your own stuff from home depot or Lowe’s.

Patricia Mikols

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Was looking for emergency service

Gene Schwartz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The service call was a waste of time. My original phone call for service indicated that a new rubber bottom would be installed The clerk on the phone was useless. She should have asked about our dooor so as to not waste time. I kept this morning open to be here for nothing We have chosen a local vendor to repair our door. Disappointed in Precision performance We have used you in the past with no problem Sorry