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Report Cardsubmission
[?]
Thank you!
A Response from Ronnie:
–
Czaja
Thank you for taking the time to send us your review!
Report Cardsubmission
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1(866) 835-6303
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Precision Garage Door Review Transparency System ©
Precision Garage Door Review Transparency System ©
Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.
Types of Reviews
This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
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Read what people are saying
about Precision Garage Door:
Precision Garage Door Rochester
has received 426 reviews, averaging:
Install Garage Doors
Brockport, NY
Date: 05/15/2012
Report Cardsubmission
[?]
Install Garage Doors
Fairport, NY
Date: 05/15/2012
Onlinesubmission
[?]
We chose a company that was local and nearby. We felt that if we had a problem, we wanted to be able to deal with the provider face to face. After we went to the showroom and talked with the salesman, we felt very comfortable dealing with Precision Door. Also, the representative that came to the house to measure the doors was prompt and polite and knowledgeable. Our doors were installed without any problems and we are very pleased with them.
A Response from Ronnie:
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Mary Ellen Manfred
Thank you very much for your detailed review! We really appreciate you as our customer! Great job Josh!
Garage Door Repair
Rochester, NY
Date: 05/15/2012
Report Cardsubmission
[?]
Thank you!
A Response from Ronnie:
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Chapman
Thank you for taking the time to send us your review!
Broken Garage Door Spring Repair
Farmington, NY
Date: 05/11/2012
Onlinesubmission
[?]
Outstanding service!
The spring on my garage door broke. Mark came to the house on time, and explained to me the type of door I had, in addition to the spring, Mark did a thorough evaluation check of the doors other components (cables, bearings, rollers, etc.). Mark explained to me the various options I had in repairing the door and the associated cost and specific warranties without any "sales pressure". I chose to have a complete "overhaul of the door (replace bearings, springs, and rollers). The door is much quieter now, and run very smooth.
I recommend Precision door service- I am very pleased the job Mark performed.
A Response from Ronnie:
The spring on my garage door broke. Mark came to the house on time, and explained to me the type of door I had, in addition to the spring, Mark did a thorough evaluation check of the doors other components (cables, bearings, rollers, etc.). Mark explained to me the various options I had in repairing the door and the associated cost and specific warranties without any "sales pressure". I chose to have a complete "overhaul of the door (replace bearings, springs, and rollers). The door is much quieter now, and run very smooth.
I recommend Precision door service- I am very pleased the job Mark performed.
–
Jay Beehner
Thank you very much for your detailed review! We really appreciate your evaluation of our service! Great job Mark!
Broken Garage Door Spring Repair
Rochester, NY
Date: 05/10/2012
Onlinesubmission
[?]
I had another company install our new door last year. I needed another opener. Ron came to our house on a Sat. with a matching opener and corrected mistakes that were done by the first installer. Thank you Ron, Paul Nelson
A Response from Ronnie:
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Paul Nelson
Thank you very much for taking the time to send your review! We really appreciate you as our customer!
Broken Garage Door Spring Repair
Pittsford, NY
Date: 05/08/2012
Onlinesubmission
[?]
Fast reliable service. The specialist was polite and expedient with his work. I look forward to using you again, but not too soon. Angelo Piccone
A Response from Ronnie:
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Angelo Piccone
Thank you very much for your review! We really appreciate you as our customer! Thank you! Great job JOsh!
Garage Door Opener Install
Pittsford, NY
Date: 05/08/2012
Onlinesubmission
[?]
Big difference with our new garage door opener...quieter, quicker and Mark provided great service. Thanks
A Response from Ronnie:
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Joe Scarlata
Thank you, we really appreciate you as our customer!
Garage Door Opener Install
Product:
Garage Door Opener Remotes / Keypad
Technician:
Garage Door Opener Repair
Victor, NY
Date: 05/08/2012
Onlinesubmission
[?]
Good response time and able to correct problem in a short time.
A Response from Ronnie:
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Robert Sayre
Thank you very much for your review! Great job Mark!
Garage Door Repair
Fairport, NY
Date: 05/03/2012
Onlinesubmission
[?]
The technician (Felix) arrived promptly at 8am on a Saturday. My garage door had never required
repair since it was installed in 1965. It's a 16 ft wide overhead wood door. After trying several times to adjust the springs above the door they were replaced. The door hardware was lubricated
(including the automatic opener). The door now operates as it did when new. Great job Felix.
A Response from Ronnie:
repair since it was installed in 1965. It's a 16 ft wide overhead wood door. After trying several times to adjust the springs above the door they were replaced. The door hardware was lubricated
(including the automatic opener). The door now operates as it did when new. Great job Felix.
–
Ken Smith
Thank you very much for taking the time to send us your review! We really appreciate you as our customer! Great job Felix!
Garage Door Opener Install
Rochester, NY
Date: 05/02/2012
Onlinesubmission
[?]
Mark did his best to repair our ancient garage door opener. When that proved impossible, he gave us good information regarding our choices. He installed a new opener, checked out the opener on our other door, adjusted and lubed everything, and left our garage neat and clean.
We're very pleased with our new Precision door opener, and with the quality of service provided by Mark.
A Response from Ronnie:
We're very pleased with our new Precision door opener, and with the quality of service provided by Mark.
–
Andrew Green
Thank you very much for submitting your review. We really appreciate you as our customer & for taking the time to give your feedback. Great job Mark!
Garage Door Opener Install
Product:
Precision Garage Door Opener
Technician:
Garage Door Repair
Rochester, NY
Date: 04/30/2012
Onlinesubmission
[?]
Your technician was very polite and efficient. The garage door works better than ever. Hopefully we can replace the door this Fall. (I hope I remembered the right name.) We have had your service before.
A Response from Ronnie:
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Eugene Wood
Thank you very much for taking the time to send us your review. We're glad you're our customer & that Mark could help you with your repairs!
Install Garage Doors
Rochester, NY
Date: 04/30/2012
Onlinesubmission
[?]
We bought and had installed a new door from Precision. They were very knowledgeable all the way through the process, from picking out a door to the install and even a few adjustments we wanted made afterward. Price was very competitive and always encountered positive attitudes. We are very picky so for them to have earned five stars from us was not easy. We would recommend them to our family and friends and will use them in the future if the need arises.
A Response from Ronnie:
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Heather Evans
Thank you very much for taking the time to submit your detailed review! We really appreciate it, we're happy to have you as our customer! Thank you, and great job Josh!
Garage Door Opener Repair
Webster, NY
Date: 04/30/2012
Onlinesubmission
[?]
Mark was very good,friendly and efficient. He also called when he was going to be a little later then expected.
A Response from Ronnie:
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Mary Carpenter
Thank you very much for your review! We really appreciate you as our customer, thank you!
Install Garage Doors
Honeoye Falls, NY
Date: 04/29/2012
Onlinesubmission
[?]
We had an amazing experience with Precision! They were Great to work with and the Technician was very professional! After getting 4 quotes for new garage doors...we went with Precision..and never looked back..Thank you!
A Response from Ronnie:
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Kristine Brassie
Thank you very much for taking the time to send us your review! We're happy that we could help you as well, great job Felix!
Install Garage Doors
Honeoye Falls, NY
Date: 04/29/2012
Facebooksubmission
[?]
Precision was Great! Everyone from the owner to the Technician, to Mary in the office..was Awesome..if you need garage doors, repairs or openers...Give them a try!
Kristine Brassie
Garage Door Opener Install
Rochester, NY
Date: 04/28/2012
Onlinesubmission
[?]
We needed our garage door opener repaired or replaced. I had previous experience with Precision and am always impressed with their website. So I called. The tech came out and without high pressure sales tactics informed us our opener could'nt be repaired (because it was so old, it no longer met code). He gave us the options and then proceeded to quickly and expertly install a new opener. He (Mark) was friendly, knowledgeable, thorough and neat and ultimately left us with a quiet and reliable opener that we'll enjoy for a long time.
A Response from Ronnie:
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Donald Turk
Thank you very much Mr. Turk! We really appreciate you as our customer, thank you for taking the time to send us your detailed review! Great job Mark!
Garage Door Opener Install
Product:
Precision Garage Door Opener
Technician:
Broken Garage Door Spring Repair
Holley, NY
Date: 04/28/2012
Onlinesubmission
[?]
Fast and professional service. Tech explained everything and more.
A Response from Ronnie:
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Dennis Brooks
Thank you very much Mr. Brooks! We really appreciate your review, we're happy that we could help you with your repairs. Great job Mark!
Install Garage Doors
Rochester, NY
Date: 04/27/2012
Onlinesubmission
[?]
Plus: weekend appointments, good pricing.
We needed two garage doors installed. Ron Kull came and gave us a price quote the same day we called the company. Job was done quickly and properly. Technician was great and professional.
Great dog you have at the show room, by the way.:)
A Response from Ronnie:
We needed two garage doors installed. Ron Kull came and gave us a price quote the same day we called the company. Job was done quickly and properly. Technician was great and professional.
Great dog you have at the show room, by the way.:)
–
Tamara Rutman
Thank you very much Tamara!
We really appreciate you as our customer, and thank you for your review!
We really appreciate you as our customer, and thank you for your review!
Broken Garage Door Spring Repair
Rochester, NY
Date: 04/27/2012
Telephonesubmission
[?]
James P. wanted to let us know what a great job that Mark Sherman did and what a good technician he is. He was very happy with the service provided. Thank you
A Response from Ronnie:
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James
Thank you very much for taking the time to give us a call! We're very happy to help you out! Thank you!
Broken Garage Door Spring Repair
Victor, NY
Date: 04/27/2012
Onlinesubmission
[?]
excellent prompt, courteous service
A Response from Ronnie:
–
Marilyn Rich
Thank you very much! We really appreciate you as our customer!
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Garage Door Opener Install
Albion, NY
Date: 04/26/2012
E-mailsubmission
[?]
"I had a bizarre problem with my garage door openers and I felt that the only resolution was replacement. I called my usual garage door repair service and they said they were busy and would call back in a few days.
After a week I called them a second time and they said the same thing.
After another week I called Precision and Mark Sherman was out the next day installed new openers, programmed them to my specs and gave me a very good introduction to the unit. Price was right about what I expected and I was quite pleased with the operation. I have only one tiny complaint and that was with the outside control boxes. The port where you pair the box with the remote is a tiny rubber flap and it keeps popping open. If it stays open it will corrode and be useless. There is really nothing wrong with the box except its a bad design. I'll just put a glob of Silicon on the rubber flap and it will be just fine. It would be fine to let the supplier know.
Thanks for the great work
Oh and the other place still hasn't called back!
A Response from Ronnie:
After a week I called them a second time and they said the same thing.
After another week I called Precision and Mark Sherman was out the next day installed new openers, programmed them to my specs and gave me a very good introduction to the unit. Price was right about what I expected and I was quite pleased with the operation. I have only one tiny complaint and that was with the outside control boxes. The port where you pair the box with the remote is a tiny rubber flap and it keeps popping open. If it stays open it will corrode and be useless. There is really nothing wrong with the box except its a bad design. I'll just put a glob of Silicon on the rubber flap and it will be just fine. It would be fine to let the supplier know.
Thanks for the great work
Oh and the other place still hasn't called back!
–
Robert
Thank you very much for taking the time to send us your review! We really appreciate you as our customer! Great job Mark!
Garage Door Opener Install
Product:
Liftmaster Chain Drive Garage Door Opener
Technician:
Garage Door Opener Install
Pittsford, NY
Date: 04/25/2012
Onlinesubmission
[?]
Ron came earlier than expected, after calling first, which
was nice. Saw immediately that door was out of whack and
made good suggestions. New door opener, key pad,etc were installed quickly. The tech, Mark, did a great job and was
good in explaining the equipment. Well done.
Saw your ad in the yellow pages, had good reviews. Plus you are "local".
A Response from Ronnie:
was nice. Saw immediately that door was out of whack and
made good suggestions. New door opener, key pad,etc were installed quickly. The tech, Mark, did a great job and was
good in explaining the equipment. Well done.
Saw your ad in the yellow pages, had good reviews. Plus you are "local".
–
Carl Grimm
Thank you very much for taking the time to send a review! We really appreciate you as our customer!
Garage Door Opener Install
Product:
Garage Door Opener Remotes / Keypad
Technician:
Install Garage Doors
Rochester, NY
Date: 04/20/2012
Report Cardsubmission
[?]
I was going to get 3 quotes, after talking with Ron, I chose Precision. He explained everything thoroughly and was prompt in getting the job done asap. Josh
A Response from Ronnie:
–
J. Gostomski
Thank you very much for your review, we really appreciate you as our customer!
Install Garage Doors
Rochester, NY
Date: 04/16/2012
Report Cardsubmission
[?]
Ronnie is fabulous! You will never be disappointed.
–
Pam Wilterdink
Broken Garage Door Spring Repair
Rochester, NY
Date: 04/16/2012
Report Cardsubmission
[?]
Did a wonderful job. Explained everything first, door works better now than when it was first installed
–
Grace Buck
Broken Garage Door Spring Repair
Rochester, NY
Date: 03/27/2012
Telephonesubmission
[?]
Josh went over the top with customer service! He showed up on time at my house, explained my options for repairs, and did not pressure me on my repairs. He was informative, pleasant, and displayed great workmanship. He went above and beyond, and I feel the repair is worth more than I paid. I work in customer service everyday, and feel it's important to commend good work! We've lived in our house for 9yrs, and our door works better now than ever. Thank you Josh!
A Response from Ronnie:
–
C. Fields
We really appreciate the time you took to call us with your review for Josh. We thank you very much and appreciate you as our customer!
Install Garage Doors
Pittsford, NY
Date: 03/19/2012
E-mailsubmission
[?]
My dealings with your firm over the past several years have been very positive, including repairs and, most recently, replacement of the door and the opener. The technician this last time, Mark Sherman, was very prompt, considerate and always concerned that the job be done properly and entirely to my satisfaction, which it certainly was. He spent extra time on a lingering problem, which I appreciated. I now get to enjoy the sound--or, I should say, the LACK of sound--of the garage door opening and closing smoothly. The overall rating is certainly a 5.
Gary in Pittsford
A Response from Ronnie:
Gary in Pittsford
–
G. Fisher
Thank you very much for taking the time to send us your review! We really appreciate you as our customer, thank you very much!
Install Garage Doors
Product:
Liftmaster Belt Drive Garage Door Opener
Technician:
Install Garage Doors
Victor, NY
Date: 03/16/2012
E-mailsubmission
[?]
I had precision install a garage door on 3/16/12 and I just wanted to say what a great job that the precision team did. First when Ron came out on a Saturday to show us and tell us our options he was very honest and knowledgeable. Second when Mark came and installed the door he was very efficient and fun to talk to. Mark did a great job and I am sooooo glad we went with Precision door and you now have a loyal costumer who will always recommend your company!! Thank You, Kevin & Dawn Knapp
A Response from Ronnie:
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Kevin Knapp
Thank you very much, we really appreciate you as our customer! Thank you for taking the time to send us your review!
Broken Garage Door Spring Repair
Penfield, NY
Date: 03/01/2012
Onlinesubmission
[?]
I have used Precision for over 10 years because of their 24 hr. operator availability and quick response from a nearby location. Repairs have been well done by courteous technicians. Of course, I would always prefer lower prices.
A Response from Ronnie:
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Ned Seachman
Mr. Seachman, thank you very much for taking the time to submit a review! We really appreciate you as our customer!
Garage Door Opener Install
Fairport, NY
Date: 02/28/2012
Onlinesubmission
[?]
I reached out to the folks at Precision Door via email when my old garage door opener was acting up. Within a matter of a couple hours, I was provided with all the options for selecting a new opener and an appointment was scheduled for the next morning. Ron arrived on time, was friendly and professional. We discussed the opener options and he was candid about not selling me a model that I didn't need. Everything was installed and operating within an hour. Ron took time to explain all aspects of the operations of the new opener and he even programmed the auto opener in my car for me. I highly recommend these folks for any garage door needs. I actually need a new door this summer and will be contacting Precision Door for the replacement.
A Response from Ronnie:
–
Cindy Jewell
Thank you very much for taking the time to send us your review Mrs. Jewell! We really appreciate you as our customer and are glad that we could help you out!
Garage Door Opener Install
Product:
Liftmaster Belt Drive Garage Door Opener
Other Staff:
- 5 Star 405 [95.1%]
- 4 Star 20 [4.7%]
- 3 Star 1 [0.2%]
- 2 Star 0 [0%]
- 1 Star 0 [0%]
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Come visit us at our Showroom & Headquarters:
Precision Garage Door
1(866) 835-6303
507 West Commercial Street
East Rochester
NY
14445
We Service ALL Major Brands, Including...
- Monroe County
(585) 267-5174 - Genesee County
(585) 300-4522 - Livingston County
(585) 612-4164 - Ontario County
(315) 670-4607
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(585) 302-4334 - Yates County
(585) 612-4202
