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Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews


This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.



At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.


This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.


This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.


This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read the 5 Star Reviews
for Precision Garage Door Rochester:

Install Garage Doors
Pittsford, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 12/06/2010
Comments: Online
submission
[?]
When returning home in the evening and discovering that my garage door would not open, I searched for service immediately. I was shocked when I spoke with the operator at Precision at 8:45pm, as she alerted me that a tech would arrive between 9:00 and 11:00 that night! Ronnie clearly explained the issues with my door, provided various options, and replaced the spring, rollers, bearings, etc. that same evening. I would recommend Precision to anybody that needs garage door repairs/replacements.
Neil Obrien
Service Provided:
Install Garage Doors
Product:
Garage Door Repair Springs
Other Staff:
Garage Door Opener Install
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 12/05/2010
Comments: Online
submission
[?]
I was very impressed with the technician's knowledge and skill working on a very old system. He quickly replaced all of the old hardware, installed a new door opener, and adjusted everything perfectly in about 3 hours. I'll definitely call them in the future for any service.
Doug Withers
Service Provided:
Garage Door Opener Install
Product:
Steel Garage Doors
Other Staff:
Broken Garage Door Spring Repair
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 12/01/2010
Comments: Telephone
submission
[?]
Customer really appreciated the quick service and job well done, was very satisfied with Technician's help!
P. Gehman
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Fred Vaccaro
Broken Garage Door Spring Repair
Webster, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/30/2010
Comments: Report Card
submission
[?]
Great response time, and excellent work.
Scott Smith
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Other Staff:
Install Garage Doors
Pittsford, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/26/2010
Comments: Online
submission
[?]
Great experience! Fred did an excellent job all around, from assessing the damage to our previous doors to quickly and professionally installing the new ones.
Mary Kay Copeland
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Fred Vaccaro
Broken Garage Door Spring Repair
Fairport, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/22/2010
Comments: Telephone
submission
[?]
Chris called and wanted to let a manager know how pleased he was with the service he had. He said that Ron was the best tech he has ever had, he was on time and did a great job.
Chris Gatsis
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Other Staff:
Install Garage Doors
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/22/2010
Comments: Telephone
submission
[?]
Judy called in to say: "Jason was on time, orderly, clean and very organized. He completed a great job, was very professional, and the door looks beautiful."
Judy Griffin
A Response from Ronnie:
Great Job Jason!!
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Jason Wagar
Broken Garage Door Spring Repair
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/18/2010
Comments: Telephone
submission
[?]
Fred did an EXCELLENT JOB!!!
Rhea Zweifer
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Fred Vaccaro
Garage Door Opener Install
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/17/2010
Comments: Online
submission
[?]
The man who came to put in my new lift master garage door opener was competent, excited to do the work, careful to explain to me every part of what he did, AND completed in the promised time. I love the way my new garage door opener works. Thank you...good service is hard to find.
Sandra Eiduson
Service Provided:
Garage Door Opener Install
Product:
Liftmaster Chain Drive Garage Door Opener
Technician:
Jason Wagar
Install Garage Doors
Sodus, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/16/2010
Comments: Online
submission
[?]
I was very impressed with Ron's handling of my job. I had an 8:00 estimate scheduled and emphasized that I needed him at my house on time because I had to leave for work. He showed up at 7:50(my kind of guy). On the day the work was scheduled he called me in the morning to let me the time he was coming. I own a small business myself and I appreciate good service. I would recommend Precision to anyone who values their time and wants a good job done. Their price was also very fair, as I obtained many estimates.
Mike Davis
A Response from Ronnie:
Awesome, thanks again Mike! Great to hear from a fellow small business owner, we really appreciate it!
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Other Staff:
Garage Door Opener Install
Penfield, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/12/2010
Comments: Online
submission
[?]
I have had to use the service of precision doors three times now in the past 6 months. Each time, I worked with a professional who knew exactly what I needed, and more importantly what I did NOT need. I was so impressed with Ron's work that I recommended him to my brother when he had to have a new garage door installed.I will continue to use Precision Doors for all my garage door needs and will continue to recommend their service to others.
Kathleen Stear
Service Provided:
Garage Door Opener Install
Product:
Steel Garage Doors
Other Staff:
Install Garage Doors
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/08/2010
Comments: Online
submission
[?]
Met all expectations performed the installation on time cleaned up the area before leaving. I would recommend to others who need this service
Candece Woodruff
A Response from Ronnie:
Thank you very much, we really appreciate it!
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Other Staff:
Garage Door Repair
Victor, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/08/2010
Comments: Online
submission
[?]
We have an old wooden garage door that took lots of muscle to open - and we wanted to add a garage door opener to it. Ronnie Kull, the Company Owner came to our rescue. He was able to save the door and make it move smoothly. In essence, he reinstalled the 35 year old door properly and added the correct springs to balance the door. He gave me many tips so I could install the opener myself. I ran into trouble due to very minor clearance between the rail and the door. On another call Ronnie added special brackets at the top of the door for proper clearance, and finished the installation. It works very smoothly!
Ronnie is a superb technician who is extremely knowledgeable about garage door operation. I recommend him without reservation. And I can't wait to share the name of this company with my network of friends.
Ronnie is absolutely a 5 Star Technician, and I rate his company at the top of the list.
Regards,
Gary Offen
Gary Offen
A Response from Ronnie:
Thank you very much Gary, we really appreciate it!!
Service Provided:
Garage Door Repair
Product:
Wood Garage Doors
Other Staff:
Garage Door Repair
Le Roy, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/06/2010
Comments: Online
submission
[?]
I WILL ALWAYS CALL PRECISION DOOR CO. FOR ANY REPAIRS I NEED OR EVEN IF I NEED TO PURCHASE A NEW DOOR...THE THING THAT HAS ALWAYS PLEASED ME IS THE HONESTY OF ANY WORK I'VE NEEDED TO DO..THEY VERY EASILY TOLD ME A NEEDED A NEW DOOR OR MORE E
EXTENSIVE WORK DONE AND I OF COURSE WOULD NOT HAVE KNOWN THE DIFFERENCE..I WOULD ALWAYS RECOMMEND PRECISION DOOR BECAUSE OF THE HONESTY AND WELL MANNERED EMPLOYEES...THAT ALSO INCLUDES THE RECEPTIONIST THAT SETS UP THE APPT'S.THANK YOU FOR A GREAT JOB DONE AND I AM VERY HAPPY WITH YOUR SERVICE...I HAVE CALLED YOUR COMPANY MORE THAN ONCE SOOO I WOULD SAY I'M VERY PLEASED WITH PRECISION DOOR...SHARON
Sharon Smith
Service Provided:
Garage Door Repair
Product:
Aluminum Garage Doors
Other Staff:
Broken Garage Door Spring Repair
Holley, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/04/2010
Comments: Online
submission
[?]
I was very satisfied with the service I received from Precision. The technician was on-time, friendly and knowledgeable. He clearly explained the problem, options and costs up front. There was no pressure to do extra services. Work was done quickly and cleanly. I will definitely call Precision next time I need service. Thank you, Ronnie, for a job well done!
Tom Martin
Service Provided:
Broken Garage Door Spring Repair
Product:
Aluminum Garage Doors
Other Staff:
Broken Garage Door Spring Repair
Caledonia, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/03/2010
Comments: Online
submission
[?]
Ronnie was outstanding when it came to customer satisfaction. Coming from a services organization myself, I have a good idea what to look for. First, he did not try to sell me anything I did not need. Second, he was very knowledgeable and took the time to explain the issue and what he needed to do to fix it. Third, he had everything required to fix the door on the first visit. I would not hesitate to contact Precision again or recommend them to others.
Greg Bullen
A Response from Ronnie:
Thank you for the time you took Greg, and for your comments! We really appreciate your comments!
Service Provided:
Broken Garage Door Spring Repair
Product:
Aluminum Garage Doors
Other Staff:
Garage Door Opener Repair
Pittsford, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/02/2010
Comments: Online
submission
[?]
Immediate response! Options clearly explained. Thank you!
Nancy Harris
Service Provided:
Garage Door Opener Repair
Product:
Steel Garage Doors
Other Staff:
Garage Door Opener Install
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/29/2010
Comments: Online
submission
[?]
We are from Watertown, NY and our daughter just purchased her first home. We are very interested in her safety and I went on the internet to check for door openers as it is an older garage. I was very impressed with your presentation and credentials but a little disappointed when I requested to speak with someone who installs to obtain the information I needed as I know nothing about this. The person I spoke with informed me that they could handle this and at that time I mentioned a couple of times that I thought that someone should look at the garage first and I was informed that would not be necessary. So the appointment was set and she advised I should get a particular door opener. We came from Watertown first of all to assist our son who lives in Pittsford with his three children while our daughter in law was away for the week. We received a call from Mary who was extremely professional requesting we change our appointment from Thursday to Saturday due to illness of the installers. We did and we met for our appointment on Saturday 10/23 only to be told by the Technician Jason Wagar that we would have to alter the garage to make it fit the way it should. Needless to say this was a complete inconvenience for us as we had to find a contractor to do the work immediately as we would have to return home the first of the week. Jason was extremely professional and sympathetic to us and we appreciated all his advice concerns and suggestions. He definitely made a bad situation better with his thoughtfulness and caring. We advised him that we would have to complete this on Monday and forget it as we had to return to Watertown and we did not want it done without being there. We were dealing with a lot of money here and didn't want anything less than a first class job done. We can't say enough about the work ethic of Jason you are certainly lucky to have such an employee he certainly would make anyone feel that they wanted to do business with you. You can tell he likes his job and is a complete professional with his demeanor. He made sure that the office knew when we called when the construction was completed that he would do it on Monday so that we could return home with the peace of mind that our daughter was safe and happy with her garage security. Thank you for requesting our comments. I also would like to mention that we are very security oriented and concerned about who does our work.
Jane Pound
Service Provided:
Garage Door Opener Install
Product:
Aluminum Garage Doors
Technician:
Jason Wagar
Install Garage Doors
Pittsford, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/27/2010
Comments: Online
submission
[?]
Precision performed garage door repair on a same-day basis and the service was excellent. I didn't know anything about garage doors, and the technician explained in great detail how my garage door works and how to remedy simple issues with it. Moreover, the charge for same-day service was significantly lower than other companies quoted.
Kevin Caton
Service Provided:
Install Garage Doors
Product:
Garage Door Repair Rollers
Other Staff:
Install Garage Doors
Fairport, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/25/2010
Comments: Online
submission
[?]
Fred came to the house first and did a good job laying out our options without putting any pressure on us. We chose to put a new garage door on, and Robert did that work and it seems fine. We thought the light wasn't properly reconnected to the new door, so Ron you came out and determined it was just a burned out bulb (sorry about that). Overall, happy with the experience. We would recommend you to a neighbor or friend. Key features of the yellow pages ad (which is where we found you) were the same day service (which we ultimately did not use), the assertion you can fix any kind of door system and being a residential specialist. We felt you would be able to solve our problem and you did. It also helped that you had an East Rochester number, not too far from where we live. Hope this helps and thanks again.

Mark and Dawn Gruba
Mark Gruba
A Response from Ronnie:
Thank you very much for taking the time to leave a review! We really appreciate it!
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Robert Delamarter
Install Garage Doors
Henrietta, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/14/2010
Comments: Online
submission
[?]
Robert did an outstanding job.
Wendy Hallett
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Robert Delamarter
Garage Door Repair
Webster, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/14/2010
Comments: Online
submission
[?]
Precision came exactly when they said they would and fixed our problem quickly.
Margery Morgan
Service Provided:
Garage Door Repair
Product:
Steel Garage Doors
Technician:
Fred Vaccaro
Garage Door Repair
Penfield, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/12/2010
Comments: Online
submission
[?]
This was the first time we used Precision Door and we were extremely satisfied with the service. Jason Wagar, our certified technician, was clearly very knowledgeable and capable. He arrived at the time I was told and was able to address our problem. We made this call cold, based on a yellow pages ad, but could not have been more pleased. I definitely will call Precision Door in the future!
Tony Felicetti
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Springs
Technician:
Jason Wagar
Broken Garage Door Spring Repair
Webster, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/12/2010
Comments: Online
submission
[?]
Prompt service, friendly, offered good recommendations for repairs and service for our door. Work was performed quickly and with good quality. Very satisfied.
Brian Kelly
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Jason Wagar
Garage Door Opener Repair
Caledonia, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/12/2010
Comments: Online
submission
[?]
I chose Precision because of the immediate response time. I only had to wait less than two(2) hours from the time I called, to when the technician arrived (all the way out in Caledonia).Fred, the technician was personable, professional, and informative. And to top that off, the service was very affordable. If I have any issues with my garage door again, I will not hesitate to call Precision again.
Thank You
Gary L. Nicholls
Gary Nichols
A Response from Ronnie:
Thank you for your time & response, we really appreciate it! Great job Fred!
Service Provided:
Garage Door Opener Repair
Product:
Wood Garage Doors
Technician:
Fred Vaccaro
Install Garage Doors
Holley, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/12/2010
Comments: Online
submission
[?]
Very good service, professional,prompt and friendly.
Thomas Waldinger
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Robert Delamarter
Broken Garage Door Spring Repair
Brockport, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/09/2010
Comments: Online
submission
[?]
Jason did a great job installing a new opener
for me, he was professional and on time...good job Precision!
Tim Gabriel
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Jason Wagar
Install Garage Doors
Rochester, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/07/2010
Comments: Online
submission
[?]
Your company is customer service oriented. From the time that I received the initial quote to the time that the door was installed, I was extremely pleased with the service. In addition, I wanted to make a change after the door was installed. Not only did they call me back quickly, but they willingly made the change without further prompting. Even after the sale, they were great to work with!
Kim Puglia
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Fred Vaccaro
Install Garage Doors
Fairport, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/05/2010
Comments: Online
submission
[?]
We had an emergency service call (broken cable) and subsequently a new door installed. Our technician was great; friendly, helpful, fast, and did a great job. I highly recommend Precision and already have to a neighbor!
Andrew Soucier
Service Provided:
Install Garage Doors
Product:
Garage Door Repair Cables
Technician:
Fred Vaccaro
Broken Garage Door Spring Repair
Webster, NY
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/05/2010
Comments: Online
submission
[?]
Fred was great
Tony Fedor
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Fred Vaccaro
(585) 267-5174
Monroe County
4.95 out of 5 stars
(355)
(585) 300-4522
Genesee County
4.91 out of 5 stars
(8)
Read All Genesee Reviews
(585) 612-4164
Livingston County
4.8 out of 5 stars
(10)
(315) 670-4607
Ontario County
4.91 out of 5 stars
(26)
(585) 682-2740
Orleans County
4.95 out of 5 stars
(5)
Read All Orleans Reviews
(315) 290-3137
Wayne County
4.86 out of 5 stars
(20)
(585) 302-4334
Wyoming County
5 out of 5 stars
(1)
Read All Wyoming Reviews
  • Arcade
  • Attica
  • Castile
  • Gainesville
  • Perry (1)
  • Silver Springs
  • Warsaw
  • Wyoming
(585) 612-4202
Yates County
5 out of 5 stars
(1)
Read All Yates Reviews

Come visit us at our Showroom & Headquarters:

Precision Garage Door 1(866) 835-6303
507 West Commercial Street East Rochester NY 14445
Precision Garage Door Warranty

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