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about Precision Garage Door in:
Monroe County, NY
Precision Garage Door of Rochesterhas received 2500 reviews, averaging 4.96 Stars:
Penfield, NY
Product:
Pittsford, NY
Fred fixed the problem quickly and took the time to explain why it happened. When we need to replace the opener or other parts, we'll certainly call Precision again.
- Tom Cummings
Thank you for your comments, we really appreciate it! Great job Fred.
Product:
Pittsford, NY
When returning home in the evening and discovering that my garage door would not open, I searched for service immediately. I was shocked when I spoke with the operator at Precision at 8:45pm, as she alerted me that a tech would arrive between 9:00 and 11:00 that night! Ronnie clearly explained the issues with my door, provided various options, and replaced the spring, rollers, bearings, etc. that same evening. I would recommend Precision to anybody that needs garage door repairs/replacements.
- Neil Obrien
Rochester, NY
I was very impressed with the technician's knowledge and skill working on a very old system. He quickly replaced all of the old hardware, installed a new door opener, and adjusted everything perfectly in about 3 hours. I'll definitely call them in the future for any service.
- Doug Withers
Rochester, NY
Customer really appreciated the quick service and job well done, was very satisfied with Technician's help!
- P. Gehman
Product:
Webster, NY
Great response time, and excellent work.
- Scott Smith
Pittsford, NY
Great experience! Fred did an excellent job all around, from assessing the damage to our previous doors to quickly and professionally installing the new ones.
- Mary Kay Copeland
Product:
Rochester, NY
Judy called in to say: "Jason was on time, orderly, clean and very organized. He completed a great job, was very professional, and the door looks beautiful."
- Judy Griffin
Great Job Jason!!
Product:
Fairport, NY
Chris called and wanted to let a manager know how pleased he was with the service he had. He said that Ron was the best tech he has ever had, he was on time and did a great job.
- Chris Gatsis
Rochester, NY
Fred did an EXCELLENT JOB!!!
- Rhea Zweifer
Product:
Rochester, NY
The man who came to put in my new lift master garage door opener was competent, excited to do the work, careful to explain to me every part of what he did, AND completed in the promised time. I love the way my new garage door opener works. Thank you...good service is hard to find.
- Sandra Eiduson
Penfield, NY
I have had to use the service of precision doors three times now in the past 6 months. Each time, I worked with a professional who knew exactly what I needed, and more importantly what I did NOT need. I was so impressed with Ron's work that I recommended him to my brother when he had to have a new garage door installed.I will continue to use Precision Doors for all my garage door needs and will continue to recommend their service to others.
- Kathleen Stear
Rochester, NY
Met all expectations performed the installation on time cleaned up the area before leaving. I would recommend to others who need this service
- Candece Woodruff
Thank you very much, we really appreciate it!
Rochester, NY
I was very satisfied with the service I received from Precision. The technician was on-time, friendly and knowledgeable. He clearly explained the problem, options and costs up front. There was no pressure to do extra services. Work was done quickly and cleanly. I will definitely call Precision next time I need service. Thank you, Ronnie, for a job well done!
- Tom Martin
Service Provided:
Product:
Residential Technician: Felix Coriano
Pittsford, NY
Immediate response! Options clearly explained. Thank you!
- Nancy Harris
Rochester, NY
We are from Watertown, NY and our daughter just purchased her first home. We are very interested in her safety and I went on the internet to check for door openers as it is an older garage. I was very impressed with your presentation and credentials but a little disappointed when I requested to speak with someone who installs to obtain the information I needed as I know nothing about this. The person I spoke with informed me that they could handle this and at that time I mentioned a couple of times that I thought that someone should look at the garage first and I was informed that would not be necessary. So the appointment was set and she advised I should get a particular door opener. We came from Watertown first of all to assist our son who lives in Pittsford with his three children while our daughter in law was away for the week. We received a call from Mary who was extremely professional requesting we change our appointment from Thursday to Saturday due to illness of the installers. We did and we met for our appointment on Saturday 10/23 only to be told by the Technician Jason Wagar that we would have to alter the garage to make it fit the way it should. Needless to say this was a complete inconvenience for us as we had to find a contractor to do the work immediately as we would have to return home the first of the week. Jason was extremely professional and sympathetic to us and we appreciated all his advice concerns and suggestions. He definitely made a bad situation better with his thoughtfulness and caring. We advised him that we would have to complete this on Monday and forget it as we had to return to Watertown and we did not want it done without being there. We were dealing with a lot of money here and didn't want anything less than a first class job done. We can't say enough about the work ethic of Jason you are certainly lucky to have such an employee he certainly would make anyone feel that they wanted to do business with you. You can tell he likes his job and is a complete professional with his demeanor. He made sure that the office knew when we called when the construction was completed that he would do it on Monday so that we could return home with the peace of mind that our daughter was safe and happy with her garage security. Thank you for requesting our comments. I also would like to mention that we are very security oriented and concerned about who does our work.
- Jane Pound
Product:
Pittsford, NY
Precision performed garage door repair on a same-day basis and the service was excellent. I didn't know anything about garage doors, and the technician explained in great detail how my garage door works and how to remedy simple issues with it. Moreover, the charge for same-day service was significantly lower than other companies quoted.
- Kevin Caton
Fairport, NY
Fred came to the house first and did a good job laying out our options without putting any pressure on us. We chose to put a new garage door on, and Robert did that work and it seems fine. We thought the light wasn't properly reconnected to the new door, so Ron you came out and determined it was just a burned out bulb (sorry about that). Overall, happy with the experience. We would recommend you to a neighbor or friend. Key features of the yellow pages ad (which is where we found you) were the same day service (which we ultimately did not use), the assertion you can fix any kind of door system and being a residential specialist. We felt you would be able to solve our problem and you did. It also helped that you had an East Rochester number, not too far from where we live. Hope this helps and thanks again. Mark and Dawn Gruba
- Mark Gruba
Thank you very much for taking the time to leave a review! We really appreciate it!
Product:
Webster, NY
Precision came exactly when they said they would and fixed our problem quickly.
- Margery Morgan
Product:
Henrietta, NY
Robert did an outstanding job.
- Wendy Hallett
Product:
Webster, NY
Prompt service, friendly, offered good recommendations for repairs and service for our door. Work was performed quickly and with good quality. Very satisfied.
- Brian Kelly
Product:
Penfield, NY
This was the first time we used Precision Door and we were extremely satisfied with the service. Jason Wagar, our certified technician, was clearly very knowledgeable and capable. He arrived at the time I was told and was able to address our problem. We made this call cold, based on a yellow pages ad, but could not have been more pleased. I definitely will call Precision Door in the future!
- Tony Felicetti
Product:
Brockport, NY
Jason did a great job installing a new opener for me, he was professional and on time...good job Precision!
- Tim Gabriel
Product:
Rochester, NY
Your company is customer service oriented. From the time that I received the initial quote to the time that the door was installed, I was extremely pleased with the service. In addition, I wanted to make a change after the door was installed. Not only did they call me back quickly, but they willingly made the change without further prompting. Even after the sale, they were great to work with!
- Kim Puglia
Product:
Webster, NY
Fred was great
- Tony Fedor
Product:
Fairport, NY
We had an emergency service call (broken cable) and subsequently a new door installed. Our technician was great; friendly, helpful, fast, and did a great job. I highly recommend Precision and already have to a neighbor!
- Andrew Soucier
Product:
Fairport, NY
Our garage door installation by Rob was excellent. He was very polite and did a great job. He even took the time to re-code my garage door opener, which hadn't worked for quite awhile! Thanks for my new door...no more dents from my son's hockey pucks:)
- Trish Lorenzo
Excellent, thank you for feedback!
Product:
Rochester, NY
It was a pleasure doing business with a company that does what they say they'll do when they say they'll do it! You will do well to do all you can to hang onto Fred as a technician! He was very knowlegable, pleasant,patient and thorough,during the entire process. I read through the installation manual after he left, & was amazed that he covered each & every step..in order. I will gladly recommend Precision each and every time garage door installation comes up.
- Jack Brooks
Product:
Rochester, NY
Jason was excellent in every way. He came to fix a problem on door 1 and that door 2 was in bad need of service, and caught something before it happened! Don\'t let him get away
- Paul Mallon
Great job Jason! You are always thorough Ronnie owner PDS
Product:
Fairport, NY
Robert came to fix a broken torsion spring, and after explaining the benefits of the lifetime guarantee on the Overhaul Package, I decided to go that route. He was professional, friendly, courteous, and worked quickly to complete the repair. As a small business owner myself, I appreciate top notch customer service and relations, in addition to doing the job well and correctly the first time
- Patrick Luke
Product:
(585) 267-5174
(585) 267-5174(585) 300-4522
(585) 300-4522(585) 612-4164
(585) 612-4164(315) 670-4607
(315) 670-4607(585) 682-2740
(585) 682-2740(315) 290-3137
(315) 290-3137(585) 302-4334
(585) 302-4334(585) 612-4202
(585) 612-4202
Fred Vaccaro was out today. He called ahead to see if I was home this AM (rather than do an emergency call tonight). I was, so he came over & spent the time to adjust my door. He's always friendly and efficient. I truly appreciate his timeliness in coming this AM instead of tonight, and fixing my problem so my wife doesn't have the door not close or open when I am not home.Thanks again, Fred. And, thanks Ronnie for following up. Merry Christmas to all.
- R. Warshof