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about Precision Garage Door in:
Monroe County, NY
Precision Garage Door of Rochesterhas received 2460 reviews, averaging 4.96 Stars:
Webster, NY
Product:
Rochester, NY
Yes, a broken garage door spring … surprise!!! Your 7x24 service made my day and then complete by the great service provided by Drew Stewart, the technician. I appreciated knowing the name of the technician assigned to my call, Drew's call to inform me he was on the way, and then the great service he provided! Very professional and explained what was needed and what needed to be checked. Thank you Precision! Thank you, Drew.
- Antonia Carfagna
Product:
Penfield, NY
Ron was very professional, fixed my door in a timely manner and the service charge was very reasonable. I would definitely recommend and when the time comes for any replacement I plan on calling again
- Mike Gentile
Fairport, NY
Fast, efficient service. This is the second time Dave has visited our house. The first time, he repaired the door when I had been told I should "just replace it". He assured me it had many years of service left. This visit was for a failing opener. He arrived early, replaced the opener in about an hour with one that ran much smoother. I'll definitely be calling Precision again next time I need service.
- Hai Tran
Product:
Pittsford, NY
I simply cannot believe the service that was provided - especially for the cost. Felix was incredible. I have a historic home with historic garage doors (solid wood, leaded glass, etc.). One of the doors was not opening right. Felix worked, adjusted, and toiled with that door for literally FIVE HOURS+ until it opened and closed correctly. He was DETERMINED to make it perfect. I could not believe how hard he worked or how committed he was to the job. Truly EXCELLENT in every way. On top of that, he did not charge me anything extra for the many unplanned hours! He even had to make a second day visit. He started the second day with "OK, I have been thinking about this all night and I have a plan..." Exceptional service. I am a customer for life - particularly of Felix's! Wow. I am now looking for any other improvements I can make to the doors - just to get Felix back again.
- Tim Fantauzzo
Rochester, NY
5 stars very professional and polite.
- Carol Mastowski
Hilton, NY
Great Service great pricing.
- Paul Cliff
Fairport, NY
We have always used Precision with pleasant technicians and timely service. This time you came sooner than scheduled which was much appreciated. It was just a simple adjustment for Mark, but had eluded us. Thanks for being there.
- Gloria Mylroie
Fairport, NY
Dave called to let us know that he would be a little early and we said that was great. He analysed the problem quickly and gave us a couple of options. We chose to replace the garage door opener and he was quick, efficient and thorough. Dave is very easy to work with, friendly and I'd recommend him to any of our friends and neighbors.
- John Mccormick
Product:
Rochester, NY
Wow, I was very please with the work Mark Sherman did replacing my garage door opener. He was GREAT! His job was perfect! I am very happy with the job he did and I am looking forward to recommend him to any of my friends.
- Hans Susstrunk
Product:
Rochester, NY
Chose Precision because of the advertisement on a billboard. Looked at the website and saw nothing but great reviews so I gave them a call. Great customer service, great work and to show up the next day is unbelievable. Have already recommended them to friends and family. Thanks again!
- Tim Hecht
Rochester, NY
I would give Mark's service on Saturday a 5-star rating. He came right on time, found the problem was a broken wire in the activation system, and fixed it. Now the door works fine. He also did a lubrication of the mechanism, and the door runs quieter now. All this for about $50! So it was a very good service.
- Trevor Ewell
Webster, NY
This is my first time using Precision Door and it certainly won't be the last. A cable broke on Saturday afternoon with 2 cars in the garage. All the other companies closed at noon. Total time from my call to Precision and Marty fixing the problem was less than 2 hours.
- Steve Schober
Fairport, NY
As usual, a fast response with good suggestions and advise. Work carried out efficiently on time. Thankyou
- Norman Brookes
Penfield, NY
Quick response, excellent service, and an outstanding product. Thank you, Precision!
- Moira Fallon
Rochester, NY
Came when they said they would come, made the repair that was needed, was pleasant and courteous, was reasonably priced. Will use Precision for all future repairs needed.
- Tammy Dostman
Webster, NY
The original install was handled very well. However, the control unit was determined to be defective. The installer handled the problem very well and effectively, the new unit is now performing well.
- Richard Morrill
Pittsford, NY
Eric was awesome! Knowledgeable, efficient, and very kind!
- Meredith Utman
Rochester, NY
I am a repeat customer of Percision. We originally called 10+ years ago for a broken spring. We called on a Saturday afternoon, and a tech arrived a short time later. At that time the tech quickly rectified our problem, by replacing a broken spring. He explained that we only had one spring, but a two spring system would be recommended due to the size of our door. The work was done quickly and at a fair price. Today, my daughter called me at work to say she heard a loud noise while the garage door was closing, and the door was stuck halfway down. I told her not to worry, I know a guy. When I arrived home, I found a broken spring and a broken cable. I looked up the number for Precision Door and called for after-hours service. Within minutes I received a phone call from a tech who told me he was on his way to my home. He arrived and looked over the job and gave me an exact quote. He had all the parts in stock, on his truck, and had the door operating in about an hour. Prompt, courteous, and very professional. Three words I would use to describe the individual who serviced my garage door, on both occasions ! I would recommend your company to anyone.
- Vincent Ariola
Product:
Scottsville, NY
I was a previous customer at a different house near Bushnell's Basin. At our new house, one of the overhead garage door springs broke and needed replaced. Drew was able to arrive early which was good and replaced the two springs and pulleys as well as reset the cables. The door now works great! I was also given the promotion "Buffalo Bills" discount! Thanks! 5 Stars!
- Michael Savka
Product:
Fairport, NY
Nice work on our garage door. Getting an appointment was easy also.
- Peejay J
Product:
Webster, NY
Mark Sherman was the technician who came out. He evaluated what I needed and gave me exactly that. He did not try to sell me something I did not need. He was courteous, professional and efficient. I was very satisfied.
- Eugene Diaz sr.
Product:
Rochester, NY
Eric was great, didn't take long didn't try give me what I didn't need. Right to the point made sure it safe and in running order. Great price! Thanks will definitely use in the future if needed or recommend.
- Solana C.
Rochester, NY
I decided to go with Precision because of the great reviews I saw. They did not disappoint. Service was very quick! They came on a Sunday morning to fix my door. Eric did a GREAT job getting me up and going again. I would highly recommend Precision based on my experience.
- Bill Crocker
Product:
Rochester, NY
Your installer was very efficient and explained what the problem was and what the options were. He performed the work in a timely manner.
- Peter Zepetella
Product:
Penfield, NY
Thank you so much Eric for the thorough service and going the "extra mile" for me. Not only did you do a repair for me but you have also helped me learn how to prevent further service calls. I appreciate such fabulous customer service-very impressed!
- EC
Product:
Fairport, NY
Very good job, explained options to repair or replace without feeling pressured to buy and answered our questions, Also installed a keypad for us. When time to replace, will definitely call Precision.
- Kelwin Bush
Product:
Pittsford, NY
You're reading reviews because you need servicing or a new garage door? Look no further, you're in the right place if you desire fast, courteous service! My technician, Drew was amazing. He fixed my broken cable quickly and at a fair price. Very personable, had a great sense of humor and was amazing with my disabled daughter. I look to Precision for all my garage door needs, the only company I call. You won't be disappointed.
- Jaquelynn Digiovanni
Fairport, NY
Very pleased with Precision Door. Service was completed in a timely fashion. The technician was knowledgeable, competent, and friendly. He also instructed me as to how the mechanisms worked and what to be aware of in the future. I highly recommend this company.
- Georgia LoCicero
Rochester, NY
Felix was prompt and very personable. He was able to fix our problem quickly and also lubricated all of our garage doors as well as nailing up some molding over one of the doors. All this for 54.00! Good DEAL !
- Pat Hunt
(585) 267-5174
(585) 267-5174(585) 300-4522
(585) 300-4522(585) 612-4164
(585) 612-4164(315) 670-4607
(315) 670-4607(585) 682-2740
(585) 682-2740(315) 290-3137
(315) 290-3137(585) 302-4334
(585) 302-4334(585) 612-4202
(585) 612-4202
Ron came down on a Saturday to quote on the new garage doors and opener I needed. He was so helpful and informed me about my choices, and how the installation would go. Mary in the office was so helpful on some further information I needed and Eric did an awesome job on the install. These folks are extremely professional and a real pleasure to work with. Oh yeah...their pricing beat the other place I got a quote from significantly. I couldn't give this company a higher review!
- Jimmy C - Webster