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about Precision Garage Door in:
Monroe County, NY
Precision Garage Door of Rochesterhas received 2461 reviews, averaging 4.96 Stars:
Rochester, NY
Pittsford, NY
When the cable on our 50 yr. old garage door slipped off the drum and was frayed, I checked the internet for garage door installers, I was very impressed with Precision's website--a lot of good information including a bio & picture of all the technicians. And certainly many outstanding reviews from other customers. As soon as our technician Mark Sherman arrived at our home I knew I had chosen the right company. Mark is friendly, professional and explained the problem with our garage door and the options available; an expensive repair for an old door or a nice new door. A new door was the only way to go. Six days later Mark installed a beautiful new door. I'm amazed that in a few hours Mark could remove an old heavy door and install a new one! Thank you Precision! Thank you Mark!
- Susan SN
Product:
Penfield, NY
Very friendly service!
- Cassie Matalavage
Fairport, NY
Prompt and professional. Not only fixed the loose hanging post, but added an additional screw for added support. Checked everything over, made some minor adjustments and lubed the track wheels,
- Neal Wiesner
Rochester, NY
We were very satisfied with the service and rep , Dave from your company. He explained what needed to be done, and did it in record time, wasn't high pressure when we asked him questions about new door prices. We will definitely call Precision again.
- Ellen and Richard Rebban
Product:
Rochester, NY
Mark was here at time promised and got right to work. Completed installation as promised and hauled away all trash generated. Excellent job by a quality person and company.
- Carol Favret
Product:
Webster, NY
My first experience with Precision was very good so I called when I needed repair work Dave was friendly and knowledgeable on my issue. The repair was done fast with same day service. I would call and or recommend again.
- Judy Luckhurst
Pittsford, NY
Dave Ackley was my technician. Fast and reasonable price. It's an old, heavy wooden door with a lot gone wrong - broken pulley, rollers, safety cable, and we weren't sure it could be fixed (old parts no longer available). It's running well - better than before.
- John Pulleyn
Brockport, NY
Mark did a quick and professional job under very hot and humid conditions. I couldn't be happier with the work. The price was much higher than expected and I will definitely recommend my Union members, family and friends go elsewhere for garage door service. I can't blame Mark for that so my 5 star review is entirely geared toward his work. He was excellent and Precision is lucky to have him.
- Terence Peck
Product:
Rochester, NY
Was here in a timely manner and got the job done quickly
- Steven Drogan
Product:
Webster, NY
Wonderful experience! Problem was correctly identified, new opener is excellent--works well, quiet, we are very pleased. Everything was explained clearly. We are very happy with the service and the product.
- Charles Danek
Rochester, NY
Well done. He knows the door systems very well. Went right to the problem and fixed it. Then performed several maintenance items. This kind of service makes me feel good. Thanks
- Ken Corby
Webster, NY
Drew as in the past, solved our problem and explained how to deal with it if it happens again. Very satisfied with his service. He does you credit.
- Robert Easley
Scottsville, NY
I contacted Precision Garage Door Sercices because of the professional service, timely service and quality of superb workmanship they do. This is my second service call that Precision has completed for me and Mark Sherman who completed the work both times is a BIG reason why! Thank you Precision for awesome service!! Steve Call
- Steve Call
Product:
Rochester, NY
I am happy with the results
- Shirley Klumpp
Penfield, NY
One of my ancient garage door springs (65 years old?) finally broke. Mark was prompt and friendly, quickly assessed the situation, and provided me with options and quotes. He had to work a little extra hard to integrate the new parts with my older system but he got it all together. The door opens and closes smoothly just as it did before. Thanks Mark!
- Mark Salas
Product:
Pittsford, NY
As before, Ron was efficient and brings a warm and friendly attitude to the work. I also like the 24 hour answering line and the ability to schedule the service call. Thanks - I am a satisfied customer and would recommend Precision.
- Kathleen Gill
Rochester, NY
Marty was courteous and friendly. I contacted Precision Door to find out what was wrong with my Genie door opener and if it could be repaired. I was never told what was wrong with it or whether or not it could be repaired (I did later see a review that they don't install Genie products so I am still wondering if mine can be repaired)... Instead he tried to sell me a new door. Why? Because my door (which even he admitted is in great condition still) is old and heavy. When I said a new door was not happening he explained that he was recommending it because one of my springs was not in great condition and the other spring was doing all of the heavy lifting (a new door would be lighter and have a different spring system). When I asked point blank if the spring could just be replaced I found out it could but that they don't carry springs that large and it would have to be ordered. While he was figuring out a new estimate for me I started looking online for spring costs. Well, I was quite surprised when Marty's quote for springs was 3 times the retail price I found online. I understand businesses mark up the products they sell but 3 times the RETAIL price is a bit excessive. Your staff is friendly and I don't doubt that your company has good products and does good work. I do however wonder about your honesty and integrity. I value honesty and the way this visit was handled does not make me comfortable with your company.
- Marlana
Rochester, NY
Thank you for you quick and on time precision service. The gentleman you sent was excellent and early too.
- Joe Korn
Fairport, NY
I recently called this company for the first time. Service tech was professional, and took care of problem very well. Service call bill was right in line with competitors. I would use them again.
- Michael Chamberlain
Spencerport, NY
Very good reps.
- Bob Kmiotek
Fairport, NY
Marty came out replaced my torsion springs and installed a new opener for me. Very professional and made quick work of it. Thanks again Marty. Wouldn’t hesitate to do business with them again!
- Gene Lucci
Product:
Rochester, NY
I'm Happy with the service I received from Precision door. My appointment was at 8:00 am the technician arrive 15 minutes early. Introduced him self dress professional and greet me with a smile. The service was great and Ron was very knowledgeable. Will refer to friends and family.
- Claxton Wells
Rochester, NY
Marty did a nice job fixing our garage. Was able to come earlier than scheduled. Recognized he had to replace a part that was replaced a few months earlier so did not charge. All in all very happy
- Neal Rogachefsky
Rochester, NY
I chose Precision on a friends referral and because they were close by. I appreciated that the service person was prepared to install a new garage door opener and I did need so no time was wasted. I also appreciated him trying to save me money in any way he could. I’m very happy with Precision and I highly recommend them. I give them a 5 star rating
- Lori Zajia
Product:
Rochester, NY
Thank you so much for your immediate response to my garage door concern. Mark came and found that it was most probably just a matter of the door needing to be oiled. He checked it, oiled it and my door is opening and closing. I am very pleased. First time customer but now I know who to call should I have door problems!
- Jeanne Yamonaco
Rush, NY
great job and very polite and good worker. Very helpful with all my questions and concerns. Will recommend this company to friends and family.
- Chet Lochman
Product:
Pittsford, NY
Hey, we were in tough straits. At 7:30 am we heard a very loud thump in our garage. It was the main spring on the OH garage door -- that sprung!! NO way could we open the door. Cars trapped inside. Had appointments to get to. Got "Precision" on the phone -- said they would be there ASAP -- good to their word, Ron from Precision Overhead Garage Door Service arrived at 9:45 am and by 10:30 am we were on our way to our appointments . . . !! THANK YOU, Ron . . . !!!
- Mel Witmer
Rochester, NY
This team is incredibly talented. They came today and assessed my door. They' re recommendations were honest and realistic. Its hard to find these days reliable service companies like this one. They have gained with me a lifetime customer. Thanks again Ron and the entire team.
- Joan Garcia
Rochester, NY
I had two new garage doors installed. Very impressed with the job that Mark and Dave did. I highly recommend Precision Door Service.
- Bob Osburn
(585) 267-5174
(585) 267-5174(585) 300-4522
(585) 300-4522(585) 612-4164
(585) 612-4164(315) 670-4607
(315) 670-4607(585) 682-2740
(585) 682-2740(315) 290-3137
(315) 290-3137(585) 302-4334
(585) 302-4334(585) 612-4202
(585) 612-4202
Felix was prompt and very personable. He was able to fix our problem quickly and also lubricated all of our garage doors as well as nailing up some molding over one of the doors. All this for 54.00! Good DEAL !
- Pat Hunt