Garage Door Repair in Monroe, NY - Page 7

Justin Geist

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I purchased a new door from Precision in August 2020. Door tension spring broke on 1/5/2026. Very short life span if you ask me. Technician blamed the short life span on moisture because the track had rust on the bottom. I am not sure if I agree with that. Price was more than they quoted me on the phone and $30 more than another local company. When I mentioned this, he said "why am I here...you should have gone with them". (I should have in hindsight...I went with precision because it was only supposed to cost a little more than the other company and they were the company that initially installed my door). Technician added a baring that was not on the original quote on the phone which made the price higher than expected. He said he would take that off the price which I thought he meant that he would still replace it at no cost.... nope. He just didn't replace it. If it truly needed to be replaced, he should have conveyed that to me, and I would have paid the higher price. I printed out a coupon, but it was not excepted (I didn't realize there was more than one Precision garage company) - He could have easily taken off the $25 coupon from the correct website but I had no way to print it. Due to the short lifespan of the tension spring I think I will look elsewhere.

David Trost

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The tech arrived onsite before the time he was scheduled to come. He immediately found the problem and was able to fix it under the estimate originally quoted. The workmanship was first class, thank you .

Christopher

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Broken cable for my garage door needed to be replaced. I went online to find a high rated company and saw the many excellent reviews given to Precision Garage Door of Rochester. So glad that I chose them. The technician (Phil) arrived quickly and did an outstanding job. I was amazed at how fast he was able to get the door back up and running smoothly. He took the time to thoroughly answer all of my questions. I will definitely be calling Precision in the future for all of my garage door needs.

Fred Kopp

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

A great job by Precision on a replacement garage door opener unit. Their tech, Sadmir, was knowledgeable, fast and courteous.

Steve M

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

A little disappointed Did not get my garage door opener fixed. The chain broke, which stopped it from opening and closing. I was told that he wouldn't fix it because if it broke again, I would get mad at him. He gave me a quote for a new opener.

Todd Hartman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Molly in the office was exceptional, Ron showed up on time for the estimate. He made some suggestions that saved me money and gave me a very fair price to install the new garage door. Ron never tried to sell me anything more than exactly what I needed. Great company from start to finish. Well Done!!

Nancy Stephany

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The original door installation was performed by Precision 10 years ago, so I chose them for the repair. This is a very professional outfit and all prices were discussed prior to the repair. The tech was very professional and the repair was quick. Very happy with the service!

L J

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The service today was excellent - Phil explained everything that was needed to me and then completed the installation and showed me how the new garage door opener works.

Ross Mazzola

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Sadmir did an excllent job. He explained things clearly and was done in a short period of time. I would definitely recommend him and Precsion Door Service to my friends and family.

Patrick Lomando

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This time the technician was very good the prior technician apparently put the wrong springs on for my garage door. This technician was vey thorough and communicated very well that I decided to have an extensive replacement of all hardware though out the door to avoid further problems in the future.

Nancy Spilberg

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I have used Precision twice and both times been impressed with both the service and the technicians who came to my home. I have only good things to say. Thank you

Sue Garbin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Ron arrived at the scheduled time and diagnosed the problem— a faulty keypad on our garage door —within a minute of his arrival. The repair was reasonably priced and completed quickly. Ron was warm, friendly, and knowledgeable. Ron diagnosed and fixed the problem with a sensor on the door that was original to the house (years ago) within minutes. When we eventually needed a new door, we called him. This guy knows everything about garage doors! We will call Precision for all of our garage door needs.

Reid Holmes

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Sean, Thank you for the cable repair, Appreciate the prompt and quailty service.

Dawn Knox

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Always great service. Service rep., Felix, was very professional and friendly; his explanation of the problem was clear and the price of the service call was reasonable. He called when he was about 20 min away and I was able to track his location while he was enroute.

Tom Farrell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Owner is very personable, knowledgeable,professional. Had a later appointment but, an earlier one was available so he called to see if I was available. Door works great and smoothly, thank you

David Barbero

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My only concern is the online scheduling. When I called to verify the rep said there is nothing showing that I scheduled an appointment. I told her I have the confirmation showing my schedule date and time. Then she was going to schedule me out a week because my Tim was gone. So I was forced to do an emergency call which would have cost me additional $125. I was able to get the call earlier since there was a cancellation. Ron was great and quick. Job well done. Next time I will call for appointment and stay away with the online.

Sharon McCrary

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Zikret was very professional and gave us a very detailed list of what needed to be done to replace our garage door and opener. We felt we were given a fair price and timely insolation date. Very happy and trust Precision.

John Ryck

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I requested service from Precision and booked the appointment, Ron showed up on time and completed the garage door replacement in a timely fashion. After the install he took the time to explain the unit operation and he left the area clean. I appreciated his friendly and professional manner and I would highly recommend Precision for any future garage door work.

Randy Livermore

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Wanting to thank you for moving my date up so I could use my garage. Was little disappointed when I first called the 24 hour emergency number and was told couldn't come out till Jan 2, 2026 when I called Dec 24th. For a 24 hour emergency service thought that was ridulous for a so called 24 hour service

Mary Jane Link

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician was very polite and helpful and explained everything he would do!

Brian Marples

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent and thoughtful service by Sean from Precision Door Service. He replaced a failed garage door opening mechanism, after explaining the entire process with honesty and in understandable langauage. The task was completed with 90 minutes. Extremely happy with the outcome.

Julia Jacobson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision did an excellent job replacing our old garage door opener. They arrived on time, Sean was very personable and got right to work with his assistant, and they made a reasonable recommendation and then completed the work promptly and thoroughly. They gave me a very thorough walkthrough of the new system once the work was complete. I would definitely bring them in again, but suspect I won't need to any time soon, given their good work today!

Bill McKenna

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The response was fantastic. My garage door broke while I was leaving for work in the morning and Ron had it fixed before noon. I was able to leave the house comfortably, knowing that the door was functioning and the garage secure. This 20 year old door now opens and closes smoother and quieter than it ever has before. Absolute five star A1 job. Ron takes a lot of pride doing quality work, and extends that with his valued team.

Edward Robson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My son used your services befoe I hit our garage door. It was my son's recommendation that prompted me to call you for service.

Gary Mosbruger

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chose based on reviews, came out next day, door is 100 pct better, reasonable price and professional tech.

Kent Michels

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

great service with integrity told me what was truly needed and didn't try to upsell me.

Christina Ferguson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Zikret was knowledgeable and professional. There were more things wrong with our doors and he gave us options.

John Soldi

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Ron was amazing to work with, just like all the other technicians we’ve used in the past at all of our houses. I always recommend precision when asked who to use.

Stephanie Ciurca

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Sean was professional and personable. He gave me a detailed list of several options and cost. This is the second time I've called Precision. I read reviews from several websites that were all very good and that was the basis for my decision to call. You guys didn't let me down. Prompt and courteous.

Donna Klembczyk

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Ron called to let me know he was coming on his way, with about 15 minutes notice. He was courteous, friendly, professional and carefully listened as I described the issue. He quickly diagnosed the issue and repaired it within minutes. Additionally he lubricated both garage door openers to be sure they were in good working order. The cost was less than I expected it to be. Excellent business. I highly recommend!