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Garage Door Repair Reviews in Rochester (Page 104)
Precision Garage Door of Rochesterhas received 3485 reviews, averaging 4.96 Stars:
Fairport, NY
Thank you very much for your review, we really appreciate you as our customer! Great job Josh!
Product:
Hilton, NY
Ron did a great job on fixing my garage door, my tension spring broke and 2 cables,Ron explained to me that a 16ft. garage door should really have two tension spring`s instead of one and that it would be safer.He was at my house early and got the job done fast. I will highly recommend Precision Door service to my friend`s and neighbors and I will call on them again for other work in the near future.
- Dan Keyes
Thank you very much Mr. Keyes, we really appreciate you as our customer! Thank you for your detailed review!
Fairport, NY
I was amazed that you were able to come out to my home the same day I called and it was on the weekend. I had a very old Craftsman opener that was malfunctioning. I originally called to have this opener and the door adjusted. Felix was very patient by explaining all my options, both in repairing the existing opener and the cost of a new one. I elected to go with a new opener, but never felt pressured by Felix to do so. Felix is an asset to your company. He explained what he was doing every step of the way and seemed to truly enjoy his work. Felix even programmed the factory installed opener I have in my car. I know the value of the opener he installed as I had done my research and had considered doing it myself. But his expertise was worth far more to me than the aggravation I would have incurred and, I could have never adjusted the spring safely or installed the braided cables on the sides, which was the original cause of the malfunction. Lastly, I was floored when Felix told me he had been with your company only about one year. Felix seems far more experienced than that. I would give him a hefty raise in pay! (No, I'm not a relative). Thanks to you, but mostly to Felix. Because of Felix I would hire you again and would refer my friends to your company.
- Jeff Zornow
Awesome! Thank you very much for taking the time to post a very thorough review, we really appreciate all the details! We thank you for choosing our service, and commend Felix on a great job done!!
Rochester, NY
The service I received was excellent. Josh was great. Very friendly, informative and no pressure on anything I didn't need. He listened to me. He let me come out and watch a few times and was not annoyed by that. We even joked with each other. He cleaned up everything when he was done. I definitely have found the company for my garage door needs and in part it is because of Josh. Thank you.
- Donna Pfahl
Thank you very much for taking the time to send us your review! We really appreciate you as our customer! Great job done by Josh!
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Rush, NY
Garage door opener quit. I looked online and found Precision.I called and they were here in a few hours. Felix was my technician. He was pleasant, friendly and professional. Discussed the options and went with a new Liftmaster opener. Felix installed the opener and adjusted the door. What a difference. So smooth and quiet. When I registered online, There was a $30.00 rebate.What else can you ask for. Great service and good prices.
- George Loomis
Thank you very much for your detailed review! We really appreciate your time and thank you for choosing our service! Great job Felix!!
Pittsford, NY
Quick response service, expert installation & clear instructions for use. Terrific!
- G. Wheelock
Thank you very much for your review & for choosing our service!
Webster, NY
Same Day service, Excellent technician, Explained problem with door
- Mark Verna
Thank you very much for choosing our service, and for your review!
Macedon, NY
n/a
- Chirs Thorp
Thank you for your review!
Product:
Fairport, NY
The service to my garage door was on-time and professional in all respects. I would not hesitate to use Precision Door service again.
- Bob Lundquist
Thank you very much, we really appreciate you as our customer!
Greece, NY
I heard a lot of good things about Precision from a friend Claxton Wells. Felix showed up when scheduled and was very professional. He adjusted my door and looked over everything to make sure it was in proper working condition. He also answered all questions and gave me information on a new door when we are ready. I look forward to having Felix install our new door when we are ready! Thanks again Felix!
- George Lunney
Thank you very much Mr. Lunney, and Claxton as well!! :) We're very happy to have you as our customer! Great job Felix!
Rochester, NY
I was very pleased with the service provided by Precision. They sent someone to my house quickly. Mark was very knowledgeable and explained every step of the process. I am very pleased with my new opener.
- Diana Luce
Thank you very much Ms. Luce, we appreciate your review! Great job Mark!
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Rochester, NY
I was not happy when springs on our door broke - trapped! That was Sunday, but Josh arrived at 7.50am the next day! He was great and even made the door very quiet - very professional and cordial. We're happy again. Thanks.
- D. Johnson
Thank you very much for taking the time to send your review! Great job done by Josh, we're very happy we could help!
Rochester, NY
Prompt courteous service. Didn't try to sell me something I didn't need. I would happily recommend Precision to a friend. 5 stars from me.
- Nancy T.
Thank you very much, we really appreciate your review!
Rochester, NY
Thanks for all the options given to us. Our garage door works like brand new.
- D. Godard
Thank you very much for your review & your comments!
Rochester, NY
Thank you Felix!
- C. Blankman
Thank you for taking the time to submit a review!
Pittsford, NY
Showed up promptly at the earliest available time Came prepared Game me good information Chose Precision because of their guarantee, professed experience, and confidence about their professionalism as seen on their website
- Mike Kocik
Thank you very much Mr. Kocik for your business and for your comments! We really appreciate you as our customer!
Bloomfield, NY
Christine Enser called in to say what a great job that Joshua did and he was very professional and nice and she will def recommend you to other people.
- C. Enser
Thank you very much for taking the time to call with your comments!
Henrietta, NY
Awesome!
- Michael Seidel
Thank you very much for your review & for being our customer! Excellent job Mark!
Product:
Fairport, NY
The technician from Precision Garage Doors did an excellent job to replace a broken spring on the garage door in an emergency situation at 11pm. He was extremely professional, knowledgeable and accomplished the job in a quality manner. Precision was recommended by my neighbor and they did not let me down. I would highly recommend them in the future.
- Debra Jacyszyn
Thank you Mrs. Jacyszyn for your time & comments, we really appreciate you as our customer! Great job Mark!
Product:
Pittsford, NY
Ron performed the needed repairs quickly and gave me some great maintenance tips to avoid future issues!
- Bob Powell
Thank you very much, we appreciate your comments!
Newark, NY
Mark was very helpful and had good answers for all my questions.
- Ronald Wahl
Thank you very much for your review!
Product:
Fairport, NY
Prompt, knowledgeable, very good service experience. Had called a competitor at approximately 7:30 A.M. and went directly into voice mail. Called Precision after reading a few customer comments and not only did I speak to a Human being, but they were there when they promised and was on my way in about 30 minutes. I can't ask much more than that.
- Vince Russo
Thank you very much Mr. Russo for your review, we really appreciate you as our customer!
Rochester, NY
Everyone we dealt with at Precision was professional, experienced and patient. The job was done quickly and perfectly.
- Tony Locurto
Thank you very much Mr. Locurto, we really appreciate you as our customer!
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Rochester, NY
Excellent Product and Service! We are very happy!
- Stephanie Ide
Thank you very much Ms. Ide for your comments and for choosing our service!
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Hilton, NY
The door opener that I picked out over the phone was not the one that was installed. I thought that I arrainged a belt driven door opener with a lifetime warrently on the motor and the belt. A chain driven unit was installed. Since I was not able to be home at the time I had a someone meet the technician at the house. In my mind I thought the technician would be informed of the unit I had asked for over the phone. This was not the case, and I am partly responsible for not communicating what I had purchased to my friend that was meeting the technician. I really thought that everything was set up when I made my selection over the phone. Something to consider is to communicate the selection with the technician before they reach the customers house. According to my friend, the technician had no idea what I had selected. This was a learning experience for me. Thank you for your time. Oh and by the way, I do like the new opener.
- Colleen OBrien
Thank you very much for your comments, we really appreciate you as our customer. We apologize for any lack of communication on our part. Also, we do record all of our incoming phone calls for training purposes, and since we seemed to have a communication issue we did review this call. We found that our representative did a great job of explaining several opener models for over 8 min's on the phone with our customer. At first our customer stated that she was very interested in the chain drives and that's probably what she wanted. Next our representative explained the belt drive models we offer & prices, and asked for all of the customers information, and continued to schedule the appointment. Our customer did say that the belt drives sounded excellent. Next, our representative answered a few more questions about accessories and prices. At the end of the call, the customer did not give a clear indication of which opener she chose. Our representative listed all options that she talked about on our work order for the technician. We apologize that she did not ask again if the customer had narrowed it down to one choice. She did do a great job of taking the time of about 11 minutes total to accommodate all of our customer's questions. It is unfortunate that the customer's neighbor did not know exactly what opener the customer wanted when our technician arrived to do the work. We really try hard to make all of our customers happy and do really appreciate the comments and feedback to help us improve!
Rochester, NY
Door now works like a charm.
- Richard Rowe
Thank you very much Mr. Rowe, we really appreciate your comment!
Rochester, NY
I am thoroughly pleased with Precision Door's performance. Having to work long distance to get my garage door/opener replaced, I found their online ad informative and easy to use. They had an 800 number I could call and, as advertized, I was able to speak with a real person every time I called. They were quick to go to the site and give me an estimate, and within a couple of days had the new door and opener installed at a time that was convenient to my renter. I highly recommend Precision Door.
- Marilee Williams
Thank you very much Ms. Williams! We appreciate your comments, it was our pleasure to help you!
Product:
Rochester, NY
We chose Precision because it was highly recommended by a family member. Our original garage door opener was old and on it's way out. Ron came over the same day we called. He was very friendly, informative (laid out the options available), and not pushy to sell. He worked efficiently and had the whole garage door opener replaced within an hour. I will always recommend Precision to anyone who needs garage work! Thanks for your excellent service!
- Emily Miller
Thank you so much for taking the time to send us your comments! We really appreciate you as our customer!
Farmington, NY
This is my third experience with Precision and they have all been professional and timely. Two of those three times, I would have easily bought something new, but Precision advised me instead to repair for less money. That builds trust and I have complete trust with the people at Precision. Thanks!
- Steve Croop
Thank you very much Mr. Croop! We really appreciate you as our customer, thank you for your comments!
Penfield, NY
I found Precision on line and liked the reviews and also liked the location , because it's near to my home....Mark Sherman was FABULOUS!!!!!! 5 Stars.!!!!!! He came when he told us he would, put a new door in and a new opener and was very neat and professional. I'm not too good with technology, but with Marks help he showed me all the instructions and made it easy for me to understand....Give Mark a HUGE raise ! I will recommend Precision and especially Mark....Thanks so much, Annie Nocera.
- Charles Nocera
Thank you very much! We really appreciate your time & your comments! Great job Mark!
You came one Sunday night and fixed our garage door. We were new customers, and we were impressed with your service. When our springs broke, we called you, and again, the service was WONDERFUL and at the time we really needed. Thank you! We will recommend you to others!!!
- David Thompson