ON TIME, COST GOOD, DOOR WORKS AS SMOOTH AS DAY IT WAS NEW (18 YEARS) THKS TOM E

- Tom Estrich

One of our old garage door extension springs broke, leaving the heavy wooden door stuck in the closed position. I called Precision and they came the next day--a Sunday evening. Mark and I got the door open to get our car out. He said he could replace both springs but recommended replacing the door with a new steel door and safer spring system. There was no pressure to buy and since our existing door was 50 years old, we ordered a new door from Mark during the service call. Since we needed a non-standard 15 foot wide door, Precision did not have the model we wanted (with windows) in stock and had to order it. They scheduled installation 3 weeks out. On the scheduled date, Felix called prior to arrival, took about 4 hours to dismantle and remove the old door and install the new one. We are very pleased with the new door which is much quieter than the old one, while letting in daylight. I am a stickler for customer service and I have to give kudos to this company. The call-takers were efficient and polite. The two technician/installers were very courteous and professional. I found this company on Angie's List and would highly recommend them.

- Bruce Philpott

Precision is the only company in Rochester you need to call. No leaving a message and waiting for a call back. They perform emergency service after business hours. My tech was great!

- Kevin Dowd

Thank you very much for choosing our service, we really appreciate it! Great job done by Felix!

Work was done professionally and the tech answered all my questions.

- Ronald Heidke

Great job done by Felix! Thank you for your review!

Felix was great! He called to let us know he was on his way and he arrived on time. He was able to diagnose the problem with our garage door and had it fixed quickly. I'm so happy we called Precision!

- Jes

Great job done by Felix! Thank you very much for sending your review!

Fast, fair and friendly. Arrived early but called to be sure I was home. This second time I've used them : very easy scheduling and quick response time

- Melanie Butler

Thank you very much for continuing to choose our service, we really do appreciate it! Great job by Felix!

I would recommend Percision Garage door. To anyone looking to repair or race their garage door.They could not of been more friendly or helpful in our choice. We were given the choice of repairing or replacing our door. Seeing our old door was 50 yrs old we chose to replace. We were given great choices both in quality and price. Our installer was Felix and we can not say enough good about him. He is so polite and friendly. Felix is a very hard worker and very knowledgable of the whole garage door systems. A great thank you to Mary in the office too for answering all my email questions and phone calls very promptly and friendly. Thanks again to Felix,Precision is lucky to have such a dedicated and hard working person working for them. We enjoyed having you at our home..GO REDSKINS!

- Patti McMillan

Thank you very much for sending us your detailed review! We do really appreciate you as our customer! Great job done by Felix!

5 stars. Prompt, pleasant and excellent product and installation.

- Winston Gaum

Great review for Felix, thank you very much for sending!

we've had you before and as usual we are very happy with you service and especally with your technician Don and Irene

- Donald Stevens

Thank you for continuing to choose our service, we really appreciate it! Great job by Felix!

Great job at a price lower than I could do it myself! Excellent service, Felix is awesome!

- Chris Glidden

Thank you for choosing our service! Great job by Felix !

Glad I called Precision for our new garage door and opener. Couldn't be more pleased with the look of the door and quietness the opener. Felix did a professional job with the installation made sure that he swept the floor and wiped down the outside of the door. Especially appreciated the call prior to his arrival for installation.

- Stu W.

Great review for Felix, thank you very much for sending all of the details!

We chose Precision Garage Door Service primarily because of the positive reviews on this website and we were certainly not disappointed! While repairing one pre- '93 Liftmaster opener and installing a new Liftmaster opener, our technician, Felix, ran into an issue he had not seen before. He immediately contacted Liftmaster and due to his advocacy, we ended up with a free opener! Precision provided us with excellent service and we could not be happier with Liftmaster for standing by their product (even though it was pre- '93)

- Jim Scacchetti

Thank you very much for sending us your detailed review, we appreciate it! Great job done by Felix!

5 Technician efficient knowledgeable and great personality

- Kathy Nemecek

Great review for Felix, thank you very much!

It was a pleasure to do business with Precision Garage Door Service. I had a new garage door and opener installed and from quote to installation was less than a week. The door and opener are quality products and the installation was done to perfection. The Technician that installed my door was a true professional. I would recommend Precision to anyone and everyone! Thank you.

- Louise Kepner

Thank you for choosing our service, and for sending your detailed review for Felix!

I can't say enough good things about Precision. Our tech Felix, went above and beyond fixing and fine tuning to make sure we were problem free. I would tell anyone to call Precision for any garage door needs!

- Michael Markowitz

Great review for Felix! Thank you, we really appreciate you as our customer!

This is the second time we have used Precision for a garage door repair and we wouldn't use anyone else!! The technician was there within one business day from the call, fixed the door within an hour, and was very polite and knowledgeable. I would recommend anyone to use Precision that wants to have a 5 star experience.

- Fred Parker

Excellent job done by Felix! Thank you so much for sending us your review!

Excellent company! I will always call Precision for quick reliable service.!! They repaired my garage door when it came off the track. It was repaired within 24hrs from my phone call. Customer service is excellent. Receptionist was excellent, service tech awesome and owner is awesome too! Thank you team Precision!

- Dionne Bothner

Thank you very much for choosing our service, and for sending us your comments! Great job Felix!

I was able to get in touch with someone"live" right away on the weekend. It was a call-center, but they forwarded my message right away. Other companies just had an answering "machine". That was huge to me. We paid more for emergency service, but it was well worth it and we were happy with the follow through. Our tech was great, knowledgeable and got the job done quickly. We really like to communication process when kept us informed that our request was received and service schedule. Then we got another call to let us know exactly when our tech would be there. We will definitely go with Precision for any future garage door needs.

- Kathy Smith

Thank you very much for choosing our service and for sending a detailed review! Great job done by Felix !!

Felix called before he came at the appointed time. He worked quickly and showed me the broken part (the thing the chain goes around) and replaced same. He also did some routine maintenance for me. I am pleased with the quick response of Precision and will certainly call them again if there's a need.I would give Precision a 5 and Felix a five as well.

- Kathy Dudley

Thank you very much for sending us your comments! Great job done by Felix !!

Great service. The person who came was efficient and fixed the problem quickly. Very low cost for the house visit as well. I would recommend them to friends.

- Wakenda Tyler

We appreciate you as our customer, thank you for your review! Great job by Felix !

Your man (unfortunately I didn't get his name) arrived very promptly, assessed the situation and performed repairs very ably to our complete satisfaction. I would hope that we do not require your services in the future but if we do I would not hesitate to call and/or pass your firm's name along to anyone who did require repairs.

- Brendan O'riordan

Thank you very much for sending your comments & review! Great job by Felix!

Definitely 5 stars! Ron was very professional and helpful in helping me to select the best garage door for my home that was built in 1923. Felix was also incredibly professional and hard working in the instillation of my new door, even in the most unpleasant weather. I will highly this company and these people to anyone. Thank you for your excellent service.

- Cathy Anthony

Thank you very much for sending us your review! We really appreciate it!

Precision was recommended to me by my parents who were very satisfied with the service they had recently experienced with Precision to fix a broken spring. We needed the overhaul package where they replaced the springs, cables, pullies, etc. Felix was very knowledgeable and friendly and completed the work in a very reasonable amount of time. I especially liked receiving an email prior to the service date with pictures and names of the technicians so I was familiar with who might be showing up at my door. I would call them again if I ever need their services, but hopefully that won't be necessary for a long while now. I would highly recommend them.

- Karen Pope

Thank you very much to you & your parents! We really appreciate you as our customer! Great job by Felix!

The technician (Felix) was right on time Very courteous and knowledgeable. He went out of his way to help me program my door buttons which was not a part of the original call. Highly Recommend.

- Joesph Walsh

Great job done by Felix! We appreciate your comments, thank you!

What started as a service call for a broken torsion spring turned into a new garage door. When my tech for the broken spring told me everything that was included in a new garage door I jumped on board right away. They even gave me a loaner spring until the new door was installed! We had been considering replacing the door anyway, so to us it seemed like a no brainer! Precision was great to work with, affordable, and the installers were very professional and thorough.

- Justin Boggs

Thank you for sending us your detailed review, we appreciate that! Great job done by Felix !!

The installer did an excellent job installing our new garage door! It was a extremely cold winter day with wind chills below zero and he got the job done in 4 hours. I would recommend them for a new garage door purchase and installation.

- Darlene Russell

Thank you for your review! Great job done by Felix !!

They came out on a bitterly cold Sunday and did an excellent job replacing the broken springs and worn-out components of my garage door. I couldn't be more satisfied with their work.

- Jeff Lippe

Great job done by Felix! Thank you very much for sending us your review!

Five Stars. My garage door opener failed the other nite in brutally cold weather. I called and quickly secured an appointment for the next morning. Felix arrived on-time and worked in zero degree weather without complaint. He repaired the opener, provided some maintenance tips, and was on his way to the next call. I highly recommend Precision.

- John Ricci

Thank you very much for choosing our service, and for sending in your review!

Torsion spring broke at 7:30pm on a cold, snowy Saturday night and we were scheduled to head out of town on vacation the next day. I called and the operator said they could send someone between 10:00 pm & Midnight. Felix arrived shortly after 10:00 pm and the door was fixed before 11:00 pm. I appreciated the appointment confirmation e-mail that included the name of the technician who would be coming, with a link to his bio, including picture and testimonials from other customers about his work for them.

- John Monroe

Wow, thank you very much for the detailed review! We really appreciate it! Great job by Felix!

Very happy with the quality of the repair and the friendliness of the technician (Felix).

- Joanna King

Thank you very much for sending us your review! We appreciate you as our customer!