Garage Door Repair in Rochester NY - Page 8

Justin Geist

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I purchased a new door from Precision in August 2020. Door tension spring broke on 1/5/2026. Very short life span if you ask me. Technician blamed the short life span on moisture because the track had rust on the bottom. I am not sure if I agree with that. Price was more than they quoted me on the phone and $30 more than another local company. When I mentioned this, he said "why am I here...you should have gone with them". (I should have in hindsight...I went with precision because it was only supposed to cost a little more than the other company and they were the company that initially installed my door). Technician added a baring that was not on the original quote on the phone which made the price higher than expected. He said he would take that off the price which I thought he meant that he would still replace it at no cost.... nope. He just didn't replace it. If it truly needed to be replaced, he should have conveyed that to me, and I would have paid the higher price. I printed out a coupon, but it was not excepted (I didn't realize there was more than one Precision garage company) - He could have easily taken off the $25 coupon from the correct website but I had no way to print it. Due to the short lifespan of the tension spring I think I will look elsewhere.

David Trost

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The tech arrived onsite before the time he was scheduled to come. He immediately found the problem and was able to fix it under the estimate originally quoted. The workmanship was first class, thank you .

Jan Westa

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fast, excellent service! Phil, the repair tech was professional, knowledgeable and fast. We're very pleased with the service today and the quality of the product, even after eleven years after the original install. Thanks Precision. JT Wesat

Christopher

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Broken cable for my garage door needed to be replaced. I went online to find a high rated company and saw the many excellent reviews given to Precision Garage Door of Rochester. So glad that I chose them. The technician (Phil) arrived quickly and did an outstanding job. I was amazed at how fast he was able to get the door back up and running smoothly. He took the time to thoroughly answer all of my questions. I will definitely be calling Precision in the future for all of my garage door needs.

Fred Kopp

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

A great job by Precision on a replacement garage door opener unit. Their tech, Sadmir, was knowledgeable, fast and courteous.

Steve M

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

A little disappointed Did not get my garage door opener fixed. The chain broke, which stopped it from opening and closing. I was told that he wouldn't fix it because if it broke again, I would get mad at him. He gave me a quote for a new opener.

Todd Hartman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Molly in the office was exceptional, Ron showed up on time for the estimate. He made some suggestions that saved me money and gave me a very fair price to install the new garage door. Ron never tried to sell me anything more than exactly what I needed. Great company from start to finish. Well Done!!

Nancy Stephany

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The original door installation was performed by Precision 10 years ago, so I chose them for the repair. This is a very professional outfit and all prices were discussed prior to the repair. The tech was very professional and the repair was quick. Very happy with the service!

L J

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The service today was excellent - Phil explained everything that was needed to me and then completed the installation and showed me how the new garage door opener works.

Ross Mazzola

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Sadmir did an excllent job. He explained things clearly and was done in a short period of time. I would definitely recommend him and Precsion Door Service to my friends and family.

Patrick Lomando

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This time the technician was very good the prior technician apparently put the wrong springs on for my garage door. This technician was vey thorough and communicated very well that I decided to have an extensive replacement of all hardware though out the door to avoid further problems in the future.

Nancy Spilberg

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I have used Precision twice and both times been impressed with both the service and the technicians who came to my home. I have only good things to say. Thank you

Sue Garbin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Ron arrived at the scheduled time and diagnosed the problem— a faulty keypad on our garage door —within a minute of his arrival. The repair was reasonably priced and completed quickly. Ron was warm, friendly, and knowledgeable. Ron diagnosed and fixed the problem with a sensor on the door that was original to the house (years ago) within minutes. When we eventually needed a new door, we called him. This guy knows everything about garage doors! We will call Precision for all of our garage door needs.

Marilynn Trombley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt and courteous service. Responded earlier than expected. Definitely has my business in the future!

Reid Holmes

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Sean, Thank you for the cable repair, Appreciate the prompt and quailty service.

Tony Zon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We purchased our door from Precision Garage Door of Rochester about 10 years ago. A spring was broken and had to be replaced. Our Technician was Zikret Omic. He very clearly showed me exactly what was absolutely necessary. He gave me three different estimates which included the bare minimum to get the door operating, an estimate that included replacement of a few parts that were worn and an estimate to replace all the parts that were showing wear. There was no pressure as to which to choose. I opted for the most inclsive work to be done. The door was repaired quickly and at a price which I thought was reasonable. I highly recommend this company and if I need further assistance, I'll ask for Zikret Osmic as my Technician again.

WIlliam Smith

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

On Sunday right after Christmas a cable snapped on our garage door. I did an internet search to see if I could find a service provider on a Sunday and Precision was the ticket. Their website had everything I needed to make an appointment. The person who called me (within minutes of my online request) was very thorough and helpful. The service technician arrived when he was supposed to and was very friendly and helpful got right to work. Half an hour later the door was working like new and the cost was pleasingly lower than I expected. I highly recommend Precision Garage Door Service.

Karleen LaDue

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Ron did a great job fixing our garage door issues. Would highly recommend his company.

Dawn Knox

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Always great service. Service rep., Felix, was very professional and friendly; his explanation of the problem was clear and the price of the service call was reasonable. He called when he was about 20 min away and I was able to track his location while he was enroute.

Robert & Jeanne Donley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

T'was the night before Christmas Eve, and all through the garage, not a creature was stirring, not even the Dodge. The tires were hung by the chimney with care, in hopes that Santa would fill them with air. When suddenly there arose such a clatter, I ran to the garage to see what is the matter. A main spring snapped along with the cables, and to open the door, I was unable. An urgent call to Precision, and a technician named Sadmir arrived to thoroughly save our Holiday and restore our garage door to operate better than ever. We are so grateful to Sadmir and Precision Garage Door!

Tom Farrell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Owner is very personable, knowledgeable,professional. Had a later appointment but, an earlier one was available so he called to see if I was available. Door works great and smoothly, thank you

David Barbero

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My only concern is the online scheduling. When I called to verify the rep said there is nothing showing that I scheduled an appointment. I told her I have the confirmation showing my schedule date and time. Then she was going to schedule me out a week because my Tim was gone. So I was forced to do an emergency call which would have cost me additional $125. I was able to get the call earlier since there was a cancellation. Ron was great and quick. Job well done. Next time I will call for appointment and stay away with the online.

Sharon McCrary

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Zikret was very professional and gave us a very detailed list of what needed to be done to replace our garage door and opener. We felt we were given a fair price and timely insolation date. Very happy and trust Precision.

John Ryck

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I requested service from Precision and booked the appointment, Ron showed up on time and completed the garage door replacement in a timely fashion. After the install he took the time to explain the unit operation and he left the area clean. I appreciated his friendly and professional manner and I would highly recommend Precision for any future garage door work.

Randy Livermore

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Wanting to thank you for moving my date up so I could use my garage. Was little disappointed when I first called the 24 hour emergency number and was told couldn't come out till Jan 2, 2026 when I called Dec 24th. For a 24 hour emergency service thought that was ridulous for a so called 24 hour service

Mary Jane Link

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician was very polite and helpful and explained everything he would do!

Dan Slubecky

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

They answered when I called and immediately set up a repair time. Today was the day and right on time the technician was pulling in. Service was preformed quickly and very professional. I will always call them.

Brian Marples

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent and thoughtful service by Sean from Precision Door Service. He replaced a failed garage door opening mechanism, after explaining the entire process with honesty and in understandable langauage. The task was completed with 90 minutes. Extremely happy with the outcome.

Julia Jacobson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision did an excellent job replacing our old garage door opener. They arrived on time, Sean was very personable and got right to work with his assistant, and they made a reasonable recommendation and then completed the work promptly and thoroughly. They gave me a very thorough walkthrough of the new system once the work was complete. I would definitely bring them in again, but suspect I won't need to any time soon, given their good work today!

Bill McKenna

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The response was fantastic. My garage door broke while I was leaving for work in the morning and Ron had it fixed before noon. I was able to leave the house comfortably, knowing that the door was functioning and the garage secure. This 20 year old door now opens and closes smoother and quieter than it ever has before. Absolute five star A1 job. Ron takes a lot of pride doing quality work, and extends that with his valued team.