Garage Door Repair in Rochester NY

Bill Keane

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

"Z" was a very professional capable person. He replaced a battery that had lost its charge and explained how it worked. It seemed unlikely that the back up battery needed replacement after only 4 years, as it's only used as a backup for then the electricity is out.

Arlene Dilger

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Ron was very helpful, especially w extra questions I'm had…and trouble shooting!

Paul Milazzo

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Garage door springs were adjusted to eliminate the occassional error that comes up when the door is opened saying "excessive force used when opening the door" Only complaint is that a rod was used to hold the shaft while the spring was tightened. The rod pressed against the drywall each time spring was tightened and exerted significant pressure leaving 4 indentations in the drywall on each side. I'll have to spackle and repaint.

Scott Terzo

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Ron was very knowledgeable about my current garage door,very helpful in asking what my time line was for having a new door I stalled

Joanne Miller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Garage Door Service replaced my door in a polite, professional manner and did everything they said they would. They cleaned up after themselves and the door is operating perfectly. The price is high, but I did not have time to shop around for a specific door and installer, and it was a quality job.

Doug Lennon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tech was very personable and honest. Did not have a chain drive garage door opener so the service has not yet been performed.

TJ Hoy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Nick was great and respectful.

Andrea Metcalf

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I would like to give the Technician, Nick, TEN stars. He was very knowledgeable, kind and fixed my garage door the same day in about an hour! The $60 service call fee and $100 towards labor/servicing was very fair & reasonable. I am only giving Precision 4 stars b/c I was NOT thrilled with Precision's up-charge for parts. (I had researched the cost of all parts prior to calling Precision, hoping I could find an independent contractor/handy man to come & replace parts.) While it is swell that Precision trucks are loaded with parts to repair doors the same day as they estimate work, I don't think it is right to price parts (spring, cables, rollers, bearings) double (in some cases 3-4 times) what they actually cost individually---and I'm sure Precision gets a bulk discount on parts to keep their trucks filled, as well :/ Because of the cost, I would only recommend Precision to others if they cannot possibly find anyone else.

Joe Scanlon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Ron knew exactly how to fix our door and I enjoyed talking with him. Overall a pleasant experience.

Bill Miller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Zikret was very courteous and knowledgeable. I was amazed how quickly I got an appointment (2 hours after calling). Zikret very clearly explained my repair options and, once decided, was very prompt with the repair. I was very happy with his service and will recommend your company to others.

Jerry Krackov

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent, prompt, polite, and superb service by Nick.

Kenneth Shelton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Awesome

Steve Metildi

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician was extremely professional and very courteous. Have no complaints with personnel. Cost of the repair was very pricey. About a year ago I had previous door a spring and cables replaced also. And it was about half the price. I was pressed for time so I had no choice.

Donna Derks

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Hi, Felix came by the house to help with my garage door, he needed to reprogram opener to the door would stay down when I would close. I had some work done the day before the problem where I had to flip the breaker. Felix was very courteous and professional.

Bill Ognibene

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

New Springs & Cables

June Keenan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision was recommended on the Henrietta Neighbors site that I follow. Ron came to my home today to discuss my options and provide an estimate. He was professional, courteous and knowledgeable.

John Remein

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mechanic named "Zee" showed up promptly and inspected six OH doors that needed some adjustments. Within two hours, he had all working smoothly again. My only real concern was that in the course of replacing the door rollers, the track was sprung and then straightened with a hammer and dolly. There should be a technique for roller replacement that does not result in kinking the track. Another observation: way, way too many emailed forms (ten printed pages!) for a rather minor straightforward repair.

Carl Bonferraro

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This was my second time using Precision.. The service I received years ago was excellent so they were my first and only choice this time. Our service technician Mark was skilled, personable, professional and able to recommend based on my repair questions. In these days It’s not always common to be pleased with customer service and performance reliability, but Precision has done that for us and I will use them again and often recommend them.

James Thompson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mark sent a text five minutes before arriving, which was nice, even though he was 40 minutes early. He couldn’t do the weather strip we wanted because of the brand, so he recommended another vendor, and didn’t charge for the estimate. So: good “pre” customer service but I still need to get the work done!

Fletcher Rhoden

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had used this company a couple of times ago to replace the opener. The tech that arrived was very pleasant and easy to talk to concerning my problem. Mark who showed up today was the same. He took care of my problem quickly.

Richard Reynolds

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician was on time, courteous and well informed.

Richard Werner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Installation of a new garage door and opener went very smoothly. Technician was on time and completed the work as estimated. I am very satisfied with the products and service. Thank you

Lynne Weiss

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Ron Kull was very friendly and knowledgeable about my requests and questions. I’m happy with my decision to use Precision as of now. We ordered 2 doors and an opener!!

Lisa Szalasny

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Felix Coriano was very nice and very informative about the problems we had and also pointed out things we missed with the garage door. Definitely would use them again for our garage!!

Lisa Roberts

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My HOA suggested Precision. Next day service was good, replaced a broken cable & I decided to upgrade to a new belt drive opener with a outdoor keypad.

Tom Vitrano

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mark Sherman showed up on time, was professional and knowledgeable about the product and installation

Peejay J

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Nice work on our garage door. Getting an appointment was easy also.

Frank Doughtry

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Good, friendly service. Professional. Completed repair efficiently and effectively.

Pat Combo

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

WAS HAPPY WITH THE SERVICE ,TECH WAS GREAT. WAS NOT HAPPY ABOUT NOT GETTING THE DISCOUNT BECAUSE IT WAS AFTER 5, GIRL ON THE PHONE NEVER SAID ANYTHING ABOUT THAT.

David Lum

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great professional service. Knowledgeable service personnel. Prices seem somewhat high. Recommended.