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Read what people are saying
about Precision Garage Door
Precision Garage Door of Rochesterhas received 56 reviews, averaging 4.01 Stars:
,
Fairport, NY
This was my second time using Precision.. The service I received years ago was excellent so they were my first and only choice this time. Our service technician Mark was skilled, personable, professional and able to recommend based on my repair questions. In these days It’s not always common to be pleased with customer service and performance reliability, but Precision has done that for us and I will use them again and often recommend them.
- Carl Bonferraro
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Residential Technician: Mark Sherman
Rochester, NY
Mark sent a text five minutes before arriving, which was nice, even though he was 40 minutes early. He couldn’t do the weather strip we wanted because of the brand, so he recommended another vendor, and didn’t charge for the estimate. So: good “pre” customer service but I still need to get the work done!
- James Thompson
,
I had used this company a couple of times ago to replace the opener. The tech that arrived was very pleasant and easy to talk to concerning my problem. Mark who showed up today was the same. He took care of my problem quickly.
- Fletcher Rhoden
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Residential Technician: Mark Sherman
Penfield, NY
The technician was on time, courteous and well informed.
- Richard Reynolds
Rochester, NY
Installation of a new garage door and opener went very smoothly. Technician was on time and completed the work as estimated. I am very satisfied with the products and service. Thank you
- Richard Werner
Spencerport, NY
Ron Kull was very friendly and knowledgeable about my requests and questions. I’m happy with my decision to use Precision as of now. We ordered 2 doors and an opener!!
- Lynne Weiss
Rochester, NY
Felix Coriano was very nice and very informative about the problems we had and also pointed out things we missed with the garage door. Definitely would use them again for our garage!!
- Lisa Szalasny
Victor, NY
My HOA suggested Precision. Next day service was good, replaced a broken cable & I decided to upgrade to a new belt drive opener with a outdoor keypad.
- Lisa Roberts
Rochester, NY
Mark Sherman showed up on time, was professional and knowledgeable about the product and installation
- Tom Vitrano
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Residential Technician: Mark Sherman
Fairport, NY
Nice work on our garage door. Getting an appointment was easy also.
- Peejay J
Garage Door Repair
Product:
Rollers
Rochester, NY
Good, friendly service. Professional. Completed repair efficiently and effectively.
- Frank Doughtry
Garage Door Repair
Caledonia, NY
WAS HAPPY WITH THE SERVICE ,TECH WAS GREAT. WAS NOT HAPPY ABOUT NOT GETTING THE DISCOUNT BECAUSE IT WAS AFTER 5, GIRL ON THE PHONE NEVER SAID ANYTHING ABOUT THAT.
- Pat Combo
Broken Garage Door Spring Repair
Product:
Springs
Pittsford, NY
Great professional service. Knowledgeable service personnel. Prices seem somewhat high. Recommended.
- David Lum
Broken Garage Door Spring Repair
Product:
Springs
Brockport, NY
Technician very quickly diagnosed all of the problems with my garage door and completed all repairs on the spot (spring, cables, rollers) plus lubricated other moving parts. All this on a Sunday!
- David Garrison
We appreciate your review, thank you!
Broken Garage Door Spring Repair
Victor, NY
The tech, Felix, knew just what he was doing and resolved the problem quickly. He made the added effort of checking the whole system over before leaving. Prior to his arrival had been kept informed by phone continuously of his pending arrival by the home office. Service as advertised and then some! Thanks!!
- Patrick Haley
Fairport, NY
the service was on time, quick (about 45mins max) and very little fuss...he showed me what he did and that was it.... I was expecting a cost of $300, it came in at about $350....
- Ray Teng
Thank you, we appreciate you as our customer!
Broken Garage Door Spring Repair
Product:
Springs
East Rochester, NY
I am very pleased with the new garage door and the turnaround time from the time I first called to the actual installation. The email confirmations were helpful and I like that Felix was introduced to me in advance. Felix gets an A+! Thanks!
- Louise Spinelli
Thank you for the excellent review, we appreciate you as our customer! Great job by Felix!
Rochester, NY
Overall service was fine. One issue: we were told the technician would arrive between 10A.M.-noon (I have the email), but he arrived at 9:00 A.M. which was a bit inconvenient.
- Darren Baun
Thank you very much for choosing our service, and sending us your review!
Garage Door Repair
Product:
Rollers
Victor, NY
I was in a bad spot. I had just returned from a business trip, and my lawn needed attention immediately. My Garage door had broken when I was gone and would not move. Of course, my mower was inside. Precision came out on a weekend and fixed my door for much less than I expected. The service man was very knowledgeable and I would not hesitate to use them again.
- Hugh Quinn
Thank you very much for sending us your comments!
Rochester, NY
My experience with Precision was a positive one. Ronnie was personable and performed the service to my garage door quickly and to my satisfaction. The only negative was he was 30 minutes late. I would hire Precision again for any garage door work I need in the future.
- Mark Samolis
Thank you for sending us your review!
Rochester, NY
The service technician was on time, knowledgeable and professional. He was efficient and fair on the price assessment and very helpful. We were unable to raise the garage door due to the broken spring. The technician saved us a window by getting the garage door to open. He was great.
- Justin Turner
Thank you very much, we really appreciate you as our customer!
Penfield, NY
EXCELLENT JOB
- Richard Petrie
Thank you very much for choosing our service & sending us your comments!
Pittsford, NY
We called Precision based on other reviews we had seen on line. They were very easy to work with. The appointment was scheduled with ease, the technician called prior to showing up and when they came they were professional and gave me my options. We decided to not have our current door repaired but to rather purchase a new opener. The technician gave me an estimate of how long it would take and stayed within that time frame. The only thing I didn't like was they did not give me the option to use the current wiring but rather ran new wires in my garage. At the end of the day it's not a huge deal but that's why I didn't give them five stars. I would have like to have had input into the decision.
- Daniel Collins
Thank you for choosing our service & for sending us your comments! We appreciate you as our customer!
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Residential Technician: Mark Sherman
Webster, NY
Mark was very helpful, with lots of good information; he did an excellent installation job. Two minor quibbles: (i) what I told on the phone didn't match the price initially charged due to the addition of a service charge (Mark corrected this immediately when I complained) and (ii) the opener, which is very nice and quiet, has the new MyQ Security 2.0 rolling code system and it does not work with the Homelink receiver in my 20121 car. This was rather annoying to learn after the fact. The incompatibility is not Precision's fault but it seems to me that I should have been informed of the possibility that there could be a compatibility issue before installation, as such problems are known. Homelink is sending a repeater kit to help me solve this problem (for the cost of shipping only). But dealers should press Liftmaster to include this kit with their units (or provide them free to dealers to include as a free add-on for customers that need it) for the next several years.
- Robert Stawderman
Thank you for sending us your review, we really appreciate it!
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Residential Technician: Mark Sherman
Penfield, NY
Great job!
- Robert Fortuna
We really appreciate you as our customer, thank you!
Install Garage Doors
Product:
Garage Doors
Rochester, NY
Fast, courteous, friendly service. Highly recommend.
- Michael Booth
Thank you very much for choosing our service!
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Residential Technician: Mark Sherman
Rochester, NY
Mark was prompt, courteous, knowledgeable and thorough. The prices were a little steep, but its working again without problems.
- John Dehority
Thank you for sending us your review, we appreciate you as our customer!
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Residential Technician: Mark Sherman
Henrietta, NY
Mark called before arriving and was prompt. He explained different options and did a great job. He also explained preventative maintenance suggestions.
- Evan Carmichael
Thank you very much for sending us your review!
East Rochester, NY
Ron did a great job. He was quick and made a recommendation to repair rather than replace which saved us $. Only drawback was that we had to wait three days to have the door fixed because they were booked.
- Valerie Quinzi
Thank you for sending us your review!
(585) 267-5174
(585) 267-5174(585) 300-4522
(585) 300-4522(585) 612-4164
(585) 612-4164(315) 670-4607
(315) 670-4607(585) 682-2740
(585) 682-2740(315) 290-3137
(315) 290-3137(585) 302-4334
(585) 302-4334(585) 612-4202
(585) 612-4202
Mechanic named "Zee" showed up promptly and inspected six OH doors that needed some adjustments. Within two hours, he had all working smoothly again. My only real concern was that in the course of replacing the door rollers, the track was sprung and then straightened with a hammer and dolly. There should be a technique for roller replacement that does not result in kinking the track. Another observation: way, way too many emailed forms (ten printed pages!) for a rather minor straightforward repair.
- John Remein