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about Precision Garage Door
Precision Garage Door of Rochesterhas received 69 reviews, averaging 4.01 Stars:
East Rochester, NY
Thank you for the excellent review, we appreciate you as our customer! Great job by Felix!
Rochester, NY
Overall service was fine. One issue: we were told the technician would arrive between 10A.M.-noon (I have the email), but he arrived at 9:00 A.M. which was a bit inconvenient.
- Darren Baun
Thank you very much for choosing our service, and sending us your review!
Product:
Victor, NY
I was in a bad spot. I had just returned from a business trip, and my lawn needed attention immediately. My Garage door had broken when I was gone and would not move. Of course, my mower was inside. Precision came out on a weekend and fixed my door for much less than I expected. The service man was very knowledgeable and I would not hesitate to use them again.
- Hugh Quinn
Thank you very much for sending us your comments!
Rochester, NY
My experience with Precision was a positive one. Ronnie was personable and performed the service to my garage door quickly and to my satisfaction. The only negative was he was 30 minutes late. I would hire Precision again for any garage door work I need in the future.
- Mark Samolis
Thank you for sending us your review!
Rochester, NY
The service technician was on time, knowledgeable and professional. He was efficient and fair on the price assessment and very helpful. We were unable to raise the garage door due to the broken spring. The technician saved us a window by getting the garage door to open. He was great.
- Justin Turner
Thank you very much, we really appreciate you as our customer!
Penfield, NY
EXCELLENT JOB
- Richard Petrie
Thank you very much for choosing our service & sending us your comments!
Pittsford, NY
We called Precision based on other reviews we had seen on line. They were very easy to work with. The appointment was scheduled with ease, the technician called prior to showing up and when they came they were professional and gave me my options. We decided to not have our current door repaired but to rather purchase a new opener. The technician gave me an estimate of how long it would take and stayed within that time frame. The only thing I didn't like was they did not give me the option to use the current wiring but rather ran new wires in my garage. At the end of the day it's not a huge deal but that's why I didn't give them five stars. I would have like to have had input into the decision.
- Daniel Collins
Thank you for choosing our service & for sending us your comments! We appreciate you as our customer!
Product:
Webster, NY
Mark was very helpful, with lots of good information; he did an excellent installation job. Two minor quibbles: (i) what I told on the phone didn't match the price initially charged due to the addition of a service charge (Mark corrected this immediately when I complained) and (ii) the opener, which is very nice and quiet, has the new MyQ Security 2.0 rolling code system and it does not work with the Homelink receiver in my 20121 car. This was rather annoying to learn after the fact. The incompatibility is not Precision's fault but it seems to me that I should have been informed of the possibility that there could be a compatibility issue before installation, as such problems are known. Homelink is sending a repeater kit to help me solve this problem (for the cost of shipping only). But dealers should press Liftmaster to include this kit with their units (or provide them free to dealers to include as a free add-on for customers that need it) for the next several years.
- Robert Stawderman
Thank you for sending us your review, we really appreciate it!
Product:
Penfield, NY
Great job!
- Robert Fortuna
We really appreciate you as our customer, thank you!
Product:
Rochester, NY
Fast, courteous, friendly service. Highly recommend.
- Michael Booth
Thank you very much for choosing our service!
Product:
Rochester, NY
Mark was prompt, courteous, knowledgeable and thorough. The prices were a little steep, but its working again without problems.
- John Dehority
Thank you for sending us your review, we appreciate you as our customer!
Product:
Henrietta, NY
Mark called before arriving and was prompt. He explained different options and did a great job. He also explained preventative maintenance suggestions.
- Evan Carmichael
Thank you very much for sending us your review!
East Rochester, NY
Ron did a great job. He was quick and made a recommendation to repair rather than replace which saved us $. Only drawback was that we had to wait three days to have the door fixed because they were booked.
- Valerie Quinzi
Thank you for sending us your review!
Geneseo, NY
Mark did a super job, polite, friendly and easy to work with, will be calling on him again.
- Joseph Debell
Thank you very much for sending us your review! We really appreciate you as our customer!
Rochester, NY
I was very pleased with Precision Garage Door Repair. My technician was very polite,prompt, and knowledgable. I would recommend to my friends and family and I will certainly call Precision again if need be.
- Donna Worrell
Pittsford, NY
my new garage opener was struck by ligtning and your company worked me in the next day and Mark installed a new one by 1PM. Good work Mary Kerr
- Mary Kerr
Thank you very much for sending us your review, we really appreciate it!
Webster, NY
Mark was quick and efficient and it cost me what they said it would even though he ran into a little more difficulty and was here longer than expected.
- Garrett Traver
Thank you very much for sending us your review, we really appreciate it! Great job Mark!
Rochester, NY
We had work done by Profetta in the past and were NOT satisfied with the service we received so when my garage door spring broke I went online to shop around. First I was impressed with the readability of Precision's web page. It told me all I needed to know without much hunting around. Secondly I read the reviews and compared them with other companies reviews from only customers in my area and I was very impressed with comments regarding Precision's punctuality, leaving the job site tidy and very impressed with their 24-7 service availability. Although I wasn't in a rush, that could've easily been the case and it was great to know Precision was willing to be there for me! When I called around 3:30 in the afternoon one day to make an appointment, the girl was almost apologetic that a technician probably couldn't get to me until after 5pm which may cost extra. I was touched by her concern, but didn't need the job done ASAP anyways, and here I was just hoping I could have someone come out by the end of the week and my springs were replaced within about 1hour first thing the next morning! Felix was courteous, friendly and went right to work once he got past the toad. I'm sure I'll be calling upon Precision down the road again someday. Thanks Precision for being professional and thoughtful about your customers needs!
- Heidi Early
Thank you so much for taking the time to submit your review! And thank you for such an excellent & detailed review, we really appreciate you as our customer! Great job done by Felix!!
Product:
Residential Technician: Felix Coriano
Rochester, NY
The technician was very friendly and explained the problem and solution so fluently that a child could understand. We do appreciated your company and would recommend Precision highly to our friends and family. Thanks again for your good service.
- Emanuel Lawson
Thank you very much for sending us your review! We really appreciate you as our customer! Great job Mark!
Rochester, NY
Thank you!
- Chapman
Thank you for taking the time to send us your review!
Rochester, NY
I had another company install our new door last year. I needed another opener. Ron came to our house on a Sat. with a matching opener and corrected mistakes that were done by the first installer. Thank you Ron, Paul Nelson
- Paul Nelson
Thank you very much for taking the time to send your review! We really appreciate you as our customer!
Pittsford, NY
Big difference with our new garage door opener...quieter, quicker and Mark provided great service. Thanks
- Joe Scarlata
Thank you, we really appreciate you as our customer!
Product:
Penfield, NY
I have used Precision for over 10 years because of their 24 hr. operator availability and quick response from a nearby location. Repairs have been well done by courteous technicians. Of course, I would always prefer lower prices.
- Ned Seachman
Mr. Seachman, thank you very much for taking the time to submit a review! We really appreciate you as our customer!
Macedon, NY
n/a
- Chirs Thorp
Thank you for your review!
Product:
Rochester, NY
Thank you Felix!
- C. Blankman
Thank you for taking the time to submit a review!
Newark, NY
Mark was very helpful and had good answers for all my questions.
- Ronald Wahl
Thank you very much for your review!
Product:
Fairport, NY
I was in the market to replace my screw drive garage door opener that was continually failing in the colder weather. Your web site was very informative and helpful in explaining the 3 opener model options and explained why the screw drive was really not the best choice for this climate. Your pricing for the 3280 1/2 HP Belt Drive unit with installation was very affordable, and Josh Arena was very professional with the service he provided.
- John Beerse
Thank you very much Mr. Beerse, we really appreciate your comments!! Great job Josh!
Product:
Fairport, NY
Very happy with the service from Josh. Not only did he fix the problem but he also took the time to explain the options that I could take. The previous company I brought in was more concerned with fixing it fast and then on to the next house.
- Steve Johnson
Thank you for your comments, great job Josh!
Rochester, NY
We are very pleased with Ron's professionalism. Thank you so very much!
- J. Liberatore
Thank you very much!
Penfield, NY
Quick response and thorough repair of our problem. Ron did a great job explaining the problem as well as reviewing the projected life of the opener.
- Chris Lestori
Thank you very much!
(585) 267-5174
(585) 267-5174(585) 300-4522
(585) 300-4522(585) 612-4164
(585) 612-4164(315) 670-4607
(315) 670-4607(585) 682-2740
(585) 682-2740(315) 290-3137
(315) 290-3137(585) 302-4334
(585) 302-4334(585) 612-4202
(585) 612-4202
I am very pleased with the new garage door and the turnaround time from the time I first called to the actual installation. The email confirmations were helpful and I like that Felix was introduced to me in advance. Felix gets an A+! Thanks!
- Louise Spinelli