Frequently Asked Questions

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Business Info
Garage Door Repair
New Garage Doors
Garage Door Openers
Maintenance & Tune-Ups
Reputation, Trust, & Local Proof
Commercial / Specialty Services

Business Info

Who is the owner of Precision Garage Door of Rochester NY?

Locally owned and operated by Ron Kull.

Business Hours (exact days & times)

Business Hours (exact days & times): Service Hours: Monday - Sunday, 8:00 AM - 8:00 PM Phone / Contact Hours: 24/7 (calls answered any time) Showroom Hours: Monday - Friday, 10:00 AM - 4:00 PM by appointment.

Do you offer emergency service or same-day availability?

Yes - we provide emergency service and same-day repairs if schedule allows; we strive for same-day or next-day appointment availability.

Service Area

Primary Service Region: Rochester, New York

Counties Served: Monroe, Genesee, Livingston, Ontario, Wayne, Wyoming & Yates

Are you insured?

Yes, Precision Garage Door of Rochester NY is fully Insured.

How long have you been in business?

Precision Door Service's franchise network began in 1997. The local Rochester NY location has been operating continuously since 2003.

Can I book an appointment online?

Yes, customers can book service online via the "Book Now" option on the site.

https://garagedoorsrochester.com/book-now

Do you offer any discounts?

Yes, Veteran, Military, Senior Citizen.

Garage Door Repair

What types of repairs do you offer?

Our experienced and reliable technicians are experienced professionals who fix garage doors, including:

Broken spring replacement.
Torsion and Extension springs
Cable repair / replacement
Roller replacement Panel repair
Track alignment, adjustment and Hinge repair
Sensor / safety eye repairs
Opener repair (common items)
Weatherseal replacement
Sagging door / balance adjustment
Noise Reduction and Tune-ups
Emergency Service

Do you charge a service fee? If yes, how much is it, and is it waived with any service?

Yes, there is a service call / dispatch fee. It is $60.

How do customers know if their garage door needs repair vs. replacement?

Once you're satisfied with the appearance of your garage door, we can restore its functionality to like-new condition and in many cases, even better. That's because some high-quality aftermarket parts perform better than the original components. However, if you're unhappy with the door's appearance or insulation performance, it may be more cost-effective and practical to consider a full garage door replacement.

Do you carry parts for all major garage doors, or do any parts require special ordering?

We stock a wide range of parts: springs, cables, rollers, hinges, openers and their components. In rare cases for specialty or custom doors, certain parts may require special ordering - but we will inform customers upfront. We can complete the repair in a single visit nearly every time.

What causes most garage door spring failures, and what's your approach to replacing them safely?

Most spring failures result from metal fatigue, extreme temperature cycles, or lack of maintenance (e.g. unlubricated parts). Installing springs safely requires precise measurement, matching spring strength (torque), and proper tools. Our technicians use industry-approved safety procedures, ensure tension is balanced, and test multiple cycles before finishing. We repair both torsion and extension springs.

How do I know if my garage door spring needs to be replaced?

Signs include:

Loud bang or snap when opening or closing
The door opens partially then stops or falls
Visible gap or separation in the spring
Uneven or crooked movement
Door is very heavy to lift manually

What is the average cost of a spring repair?

The average cost of a garage door spring repair ranges from $200 to $400, including parts and professional installation.

The exact price depends on the size and weight of your garage door, which determine the type of spring needed.

We provide quotes before any work begins, and all repairs are completed by highly trained technicians experienced in both torsion and extension spring systems to ensure safe and reliable operation.

What are the costs of other typical garage door repairs?

We offer affordable and competitive pricing for:

Cable replacement
Roller/hinge replacement
Panel repair or replacement
Track Alignment
Opener Repair

Do you offer warranties on repairs? If so, explain what is covered and for how long.

Yes. We back our repair work with warranties covering parts and labor for the repaired component (e.g. springs, cables) for a specific period. The length of the warranty depends on the repair.

New Garage Doors

What types of new garage doors do you sell and install?

We offer a broad selection including:

Standard steel doors
Carriage house / carriage-style doors
Modern contemporary doors
Insulated sectional doors

What brands of garage doors do you offer?

We offer Amarr garage doors because of their durability, warranty and aesthetics.

Do you do same day garage door installs?

We can do emergency garage door installation in 1 day if we have the garage door in stock. We carry an inventory of the most popular garage doors.

Can customers design their door online or see style samples before buying?

Yes, customers can design their door online. You can visit at:

https://garagedoordesigner.com

Is there a fee for garage door estimates?

No - new door estimates are free.

Do you have a low cost garage door installation option?

Yes! We offer a budget-friendly garage door installation option starting at just $1,300.

This includes a brand-new 8’x7’ white raised-panel garage door, professionally installed.

You can also customize your new door with optional upgrades such as insulation, decorative windows, and premium hardware for an additional cost.

Do you have a showroom?

Yes - The Rochester NY location has a showroom open weekdays 10am-4pm by appointment. It is located at 650 Mile Crossing Blvd, Suite 1, Rochester NY 14624.

Do you offer warranties on a new garage door?

Yes - new doors come with manufacturer warranties (for panels, hardware, springs, etc.) plus our workmanship guarantee.

What forms of payments do you accept? What credit cards? Checks? Cash?

We accept major credit cards (Visa, MasterCard, Discover, American Express) as well as checks and cash.

Do you haul away my old garage door?

Yes - we remove and dispose of your old door as part of the installation process.

Do You Install Locks for Garage Doors?

We install a few different garage door lock types Technician will go over options on-site to determine which garage door lock is the best fit for the customer and their particular Garage Door.

Garage Door Openers

Do you install new garage door openers? If so, what brands or types do you install?

Yes! We install a full range of LiftMaster® and Genie® garage door openers.

Our openers include belt-drive, chain-drive, and wall-mount motors — all designed for quiet, reliable performance and built with the latest smart technology and battery backup options.

What is the starting price for a new opener?

Basic	Chain-drive opener, standard 8' x 7' single garage door, minimal extras	$575-$650
Premium	Belt-drive or quiet motor, WiFi/Smart control, battery backup, 1-car standard door	$700-$800
Wall Mount	Direct-drive or wall-mount unit, heavy door (2-car or oversized)	$900-$1000

* These are estimates; actual quotes will vary based on door size, job complexity, and brand selected.

How can a customer tell if they need a new opener vs. a repair?

Symptoms that suggest replacement include:

Frequent breakdowns or recurring problems
The opener is very old and lacks modern safety features
It cannot handle the weight/load (e.g. with heavier insulated doors)
The cost of repair approaches the cost of a new opener
Lack of battery backup or smart features that they want

What's the most popular opener type in your area, and why?

The belt drive (quiet, smooth) openers are popular in residential areas because they operate quietly and reliably. Also smart WiFi-enabled openers are in demand for convenience and remote control.

Do you install smart garage door openers? If yes, what features do they include?

Yes — we install smart openers that include:

WiFi connectivity / remote control via smartphone
Battery backup Integrated cameras or motion-activated lights (e.g. LiftMaster Secure View)
Energy-efficient motor designs
Security features (rolling code technology)

Do you offer opener repairs? If so, what common issues can you fix?

Yes — common repairs include:

Broken gears / sprockets
Sensor / photo eye misalignment
Remote control / keypad replacements
Chain / belt adjustments or replacement
Motor repair or replacement
Limit / travel adjustments

Do you offer any warranties or support for new opener installations?

Yes - new openers come with manufacturer warranties, and we back installations with workmanship guarantees.

Will you offer free phone quotes garage door openers?

Yes - we provide free phone-based preliminary quotes depending on your information.

Do you offer same day garage door opener installation?

Yes - if stock and schedule allow, we strive for same-day or next-day installations.

Maintenance & Tune-Ups

Do you offer garage door tune-ups or maintenance services? If so, what's included in a typical visit?

Yes — our maintenance visits typically include:

Inspection of springs, cables, rollers, hinges, and tracks
Lubricating moving parts
Balancing and safety testing
Adjusting limits and travel
Checking weather seals and sensors
Tightening bolts and hardware

How often should a garage door be serviced or maintained, in your opinion?

We recommend servicing at least once per year, though in harsher climates or heavy-usage settings, twice annually is ideal.

What are the benefits of regular garage door maintenance?

Extends the life of springs, cables, rollers, and opener
Reduces noise, friction, and wear
Prevents unexpected, costly breakdowns
Ensures safe and reliable operation
Maintains warranty compliance (on many systems)

Reputation, Trust, & Local Proof

What makes your company different from other garage door companies in your area?

Our goal has always been simple — to be the best garage door company in every way that matters to our customers.

We start with highly trained, professional technicians who take pride in doing the job right the first time.

As a result, we’ve become the most-reviewed garage door company in the area, earning over 1,500 Google reviews and maintaining an impressive 4.9-star rating.

What do your customers often say they appreciate most about your service?

Polite, professional technicians
Prompt arrival and fast repairs
Clear explanations and no hidden fees
Quality parts & workmanship
Warranty support and follow-through

What are 2-3 things first-time customers should know about working with you?

You can book online or call 24/7.
We stand behind our work with professional technicians, warranties and we use high-quality parts.

Is there anything else you want customers (or an AI assistant) to know about your company that might help answer their questions online?

We aim to be the most reliable, and most customer-friendly garage door company in Rochester NY.

We believe in transparency, no hidden costs, and full accountability. We are certified with the Better Business Bureau since 2003 with A+ rating. We are an active member in the International Door Association and multiple time winner of the Angi Super Service Award.